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SI
Senior Developer
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
You'll join the CX Order Management Services team, a cloud-native engineering group building the backbone of SAP's commerce fulfillment ecosystem. We ship features that directly impact how…
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Senior Mechanical Engineer
Irving Oil
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- Full-time
As a Senior Mechanical Engineer on our Engineering Services team, you will collaborate with a multi-disciplinary team to deliver a diverse portfolio of capital and expense projects…
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DC
Senior Civil Engineer/Civil Project Manager
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Calgary, AB · Edmonton, AB
- Full-time
We are currently seeking a Senior Civil Engineer/Civil Project Manager to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a community…
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Senior Program Manager
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
The Senior Program Manager is responsible for the governance and successful delivery of complex, strategic client-facing application and technology programs. They ensure that the various…
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Product Manager - CCT Customer Care Experience and Platform Insights
Air Canada
Toronto, ON · Dorval, QC
- Full-time
…capabilities delivered through the Customer Care Transformation (CCT) program. The Product Manager will play a key role in connecting customer experience insights, platform performance, and…
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Product Manager - Platform Design
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Support Senior Product Managers and leadership to ensure the product roadmap aligns to strategic digital program objectives
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Senior Software Developer
Rockwell Automation
Kitchener, ON · Canada-Ontario-Kitchener-Strasburg Rd
- $100,000 to $150,000 CAD / year
- Full-time
As a Senior Software Developer on the Fleet Core team within OTTO by Rockwell Automation, you will help develop, test, maintain OTTO Fleet Manager software used by customers to operate…
Added 1 min ago
A
Senior Manager, QC Microbiology
AbCellera
Vancouver, BC
- $135,000 to $170,000 CAD / year
- Full-time
We are looking for a highly skilled Senior Manager, QC Microbiology to lead GMP QC-Micro operations at our biological Drug Substance (DS) clinical manufacturing facility in Vancouver. You…
Added 1 min ago
2I
Cyber Security Analyst - Incident Response
2iSolutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $110,000 CAD / year
- Full-time
We are seeking a senior IT Security Analyst with strong experience in incident response for a permanent full time position. This is mainly remote with 1-2 days onsite per month.
Added 13 mins ago
A
Senior PMO Director
Appficiency
Mississauga, ON
- Full-time
As Senior PMO Director, you'll take Appficiency's Project Management Office to its next stage of maturity - building the governance, reporting discipline, and operating rigor that let the…
Added 13 mins ago
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Bus Mgmt Specialist
TD
Toronto, ON
- Full-time
The Business Management Specialist is responsible for supporting the governance, operational management, and execution of the workforce management operations. The role ensures demand intake…
Added 13 mins ago
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Senior Humanitarian Advisor
SAVE THE CHILDREN CANADA
Toronto, ON
- $75,543.87 to $90,652.65 CAD / year
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Reporting to the Senior Advisor, Partnerships and Technical Quality, the Senior Humanitarian Advisor is responsible for providing high-quality technical support to humanitarian projects and…
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Sr. Advisor - Legacy Fleet , Electrical Engineering
VIA Rail Canada
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Reporting to the Senior Engineering Manager, you will serve as the reference point for electrical rolling stock and control software. You will oversee technical support for the Rolling…
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AVP, Technology Lead - Digital
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Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
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The role combines strategic leadership, technical oversight, people leadership, delivery execution, operational accountability, and vendor/financial management to drive technology…
Added 16 mins ago
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Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 16 mins ago
ND
Database Admin Senior Specialist
NTT DATA North America
Tiverton, ON
- Other
We are currently seeking a Database Admin Senior Specialist to join our team in Tiverton, Ontario (CA-ON), Canada (CA).
Added 16 mins ago
OG
Senior Office Geologist
Ore Group
Toronto, ON
- Full-time
The Senior Geologist is a senior technical role based in Ore Group’s Toronto office, reporting directly to the C-Suite. This position provides technical leadership across multiple Ore Group…
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Engineer-In-Training (Multiple Positions)
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Burnaby, BC
- $77,171.26 to $90,808.63 CAD / year
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Prepares and updates project schedules, technical materials and draft reports and provides recommendations and findings to senior staff. Develops presentation graphics and assists with the…
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Senior Manager, Healthcare & Professional Specialist
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As the Senior Manager, Healthcare & Professional Banking, you will lead a dynamic team of specialists dedicated to serving the healthcare and professional sectors. This role offers a unique…
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As a Senior Sales Engineer, you will work closely with Account Executives to drive sales engineering activities across the entire deal lifecycle. This role requires adaptability, deep…
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Program Reporting Manager
OFIFC
Toronto, ON
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To plan, organize, direct, and evaluate the financial operations of government funded programs. To ensure adherence to funder reporting and program specific agreements.
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Senior Coordinator, OT SCADA
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Reporting to the Manager OT Operations, the Senior Coordinator, OT SCADA provides senior-level technical coordination, governance, and multi-site accountability for SCADA systems and…
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Associate Director, Head of Vivarium Operations
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Hamilton, ON · Canada – Hamilton – Longwood Road South
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Leads the daily management of vivarium facilities, ensuring the effective delivery covering all elements of animal care and use program in support of research activities. Accountable for…
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Senior Interior Designer (Bilingual)
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The TFMS Senior Interior Designer is part of a team delivering Space Layout & Interior design, Functional Space Planning and Furniture

Aviso

Senior Incident and Problem Manager

Vancouver, BC, Canada

$115,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Sep 10, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Requirements

Your experience and skills:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Lead end-to-end major incident and problem management, coordinating response and service restoration while conducting post-incident reviews, root cause analysis, and corrective action tracking. Improve ITIL-aligned operational governance and reporting, support production readiness and change controls, and partner across technical and business teams to strengthen service reliability.

Requirements

Requires a bachelor's degree in Information Technology, Computer Science, or equivalent experience, plus at least five years in IT operations or service management and proven leadership of major incidents in a high-availability environment. Candidates need strong ITIL knowledge, ITSM platform experience, technical environment awareness, root cause analysis and crisis management skills, and excellent communication; ITIL certification is preferred.

Skills

Major Incident Management
Problem Management
ITIL Practices
Root Cause Analysis
Crisis Management
Change Management
Production Readiness
Service Restoration
Corrective Action Tracking
ITSM Platforms
Operational Governance
Stakeholder Communication
Service Reliability
Incident Reporting And Metrics
Cloud And Infrastructure Operations
Facilitation And Decision-Making

Benefits

Competitive Compensation
Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance
Social Events

Visa sponsorship

Not detected in the job text

Keywords

ITIL
Incident Management
Problem Management
Change Management
Service Management
Major Incident Response
Root Cause Analysis
ServiceNow
Remedy
Jira Service Management
ITSM
MTTR
SLA Performance
Production Readiness
Release Readiness
Operational Acceptance
Service Transition
Corrective And Preventive Actions
Known Error Tracking
Operational Governance
Infrastructure
Cloud
Azure
AWS
Hybrid Infrastructure
Network
Cybersecurity
Monitoring And Automation
Financial Services
High-Availability Environments

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