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Added 7 mins ago
BL
Catering Attendant / Receptionist
BC Legal Management Association
BC · West Vancouver, BC
- Other
…to join our Vancouver office. This role will report to the Manager, Office Services & Facilities and will be responsible for delivering a first-class hospitality experience to clients,…
Added 7 mins ago
FH
Registered Nurse, Surgical Services - Preadmission Clinic - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Other
…patient; sets priorities, assign and delegates tasks to support staff, and makes referrals to the interprofessional care team according to established protocols and practice…
Added 7 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
New Westminster, BC
- Full-time
Dedicated clinic manager and HR director to assist with daily operations
Added 7 mins ago
GR
Completions Engineer
Greenfire Resources
Calgary, AB
- Full-time
Reporting to the Manager, Completions, responsibilities of this role include, but are not limited to:
Added 7 mins ago
IF
Assistant Branch Manager
iA Financial Group (Industrial Alliance)
Toronto, ON
- Full-time
Reporting to the Regional Manager, the Assistant Branch Manager is responsible for supporting the Branch Managers and providing operational and administrative support and assisting the…
Added 7 mins ago
TF
Manager - Technical Affairs
Turkey Farmers of Canada
Mississauga, ON
- Contract
TFC is seeking a Manager – Technical Affairs to cover an existing position during a maternity leave. Reporting to the Executive Director and collaborating with the Manager – On-Farm…
Added 7 mins ago
E
Field Service Engineer
Ecolab
Calgary, AB
- Full-time
The Field Service Engineer supports customers globally and reports to the Manager, Field Service Operations. The Field Service Engineer is responsible for aspects of deployments,…
Added 7 mins ago
BC
ATIP Specialist
Build Canada Homes | Maisons Canada
ON · Ontario, Canada
- Full-time
o Liaising with corporate and regional staff for the production of records.
Added 7 mins ago
EK
Manager, Technical Support (15-Month Contract)
Earls Kitchen + Bar
Vancouver, BC
- $75,000 to $85,000 CAD / year
- Contract
Earls Kitchen + Bar is looking for a Manager, Technical Support to join our Technology department on a 15-Month Contract to lead our support operations, elevate service standards, and…
Added 7 mins ago
CL
Housing Administrator - CLC
Campus Living Centres
Calgary, AB
- Full-time
…reports to the Residence Services Supervisor or the General Manager and assists with the day-to-day operations of the student…
Added 9 mins ago
VA
Day Camp Educator - Contract, Part-Time [S]
Vancouver Aquarium
Vancouver, BC
- Part-time
Ensures safe, quality programs for participants and staff.
Added 9 mins ago
F
Senior Financial Analyst
Fasken
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Vancouver, BC · AB · Surrey, BC · Calgary, AB · Tsuut'ina, AB
- Full-time
Reporting to the Manager, Finance, the Senior Financial Analyst (also referred to as “SFA”) is responsible for coordinating and performing complex tax compliance, reporting, and analytical…
Added 9 mins ago
VC
Community Health Centre Coordinator
Vancouver Coastal Health
Vancouver, BC
- $39.28 to $41.14 CAD / hour
- Temporary
…in a team based environment in conjunction with the Program Manager and is charged with managing the facility support operations, functions and resources including supervising the work…
Added 9 mins ago
Assistant Manager - West 4th
Lush Handmade Cosmetics
Vancouver, BC
As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead…
Added 9 mins ago
EC
Chef (Remote Camp)
ESS Compass
Prince George, BC
- Full-time
Assist in production, hiring, employee training, staff scheduling, associate supervising, as well as addressing and resolving employee relation issues.
Added 9 mins ago
CO
Advisor, Pulmonary Function Diagnostics & Sleep Medicine
COLLEGE OF PHYSICIANS & SURGEONS OF ALBERTA
Edmonton, AB
- Full-time
…the applicable Accreditation Standards. Works with the Senior Manager to support Pulmonary Function Diagnostics (PFD) and Sleep Medicine Diagnostics (SMD) accreditation processes and…
Added 9 mins ago
HR
Registered Nurse, Surgical Outpatient Clinics
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
This transformation has been made possible through the dedication of Humber’s staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform…
Added 9 mins ago
CC
Retail Shift Leader
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 9 mins ago
CC
Retail Shift Leader
Canna Cabana
Banff, AB
- Full-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 9 mins ago
CC
Retail Shift Leader
Canna Cabana
Grande Prairie, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 9 mins ago
CC
Retail Shift Leader
Canna Cabana
AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 9 mins ago
LO
Statistical Officer
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
- Full-time
Reporting to the Senior Manager, Data Analysis and Visualization, the Statistical Officer provides non-partisan statistical services, data analysis and data visualization to support the…
Added 19 mins ago
CA
cleaning service manager
Clean-It All
Kelowna, BC
- Full-time
Added 19 mins ago
BC
Executive Advisor, Legal Services
Build Canada Homes | Maisons Canada
ON · Ontario, Canada
- Full-time
Provides technical, administrative, and/or supervisory guidance and leadership to other administrative support staff as required. Provides back-up to the Executive Assistant to the…
Added 19 mins ago
S
Access Reimbursement Manager
Stratis
Field, BC
- Full-time
In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support…

Aviso

Senior Incident and Problem Manager

Vancouver, BC, Canada

$115,000 to $125,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Sep 10, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Requirements

Your experience and skills:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Lead end-to-end major incident and problem management, coordinating response and service restoration while conducting post-incident reviews, root cause analysis, and corrective action tracking. Improve ITIL-aligned operational governance and reporting, support production readiness and change controls, and partner across technical and business teams to strengthen service reliability.

Requirements

Requires a bachelor's degree in Information Technology, Computer Science, or equivalent experience, plus at least five years in IT operations or service management and proven leadership of major incidents in a high-availability environment. Candidates need strong ITIL knowledge, ITSM platform experience, technical environment awareness, root cause analysis and crisis management skills, and excellent communication; ITIL certification is preferred.

Skills

Major Incident Management
Problem Management
ITIL Practices
Root Cause Analysis
Crisis Management
Change Management
Production Readiness
Service Restoration
Corrective Action Tracking
ITSM Platforms
Operational Governance
Stakeholder Communication
Service Reliability
Incident Reporting And Metrics
Cloud And Infrastructure Operations
Facilitation And Decision-Making

Benefits

Competitive Compensation
Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance
Social Events

Visa sponsorship

Not detected in the job text

Keywords

ITIL
Incident Management
Problem Management
Change Management
Service Management
Major Incident Response
Root Cause Analysis
ServiceNow
Remedy
Jira Service Management
ITSM
MTTR
SLA Performance
Production Readiness
Release Readiness
Operational Acceptance
Service Transition
Corrective And Preventive Actions
Known Error Tracking
Operational Governance
Infrastructure
Cloud
Azure
AWS
Hybrid Infrastructure
Network
Cybersecurity
Monitoring And Automation
Financial Services
High-Availability Environments

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