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Added 21 mins ago
PH
Supervisor, Facilities Maintenance & Operations
Provincial Health Services Authority
Vancouver, BC
- Full-time
…Thu, Fri,Hours of Work:0700-1500Work Site:4500 Oak Street, Vancouver Job Summary: In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of…
Added 1 hour ago
X
Concrete Scanning/Coring Technician Trainee
XRSounder
Calgary, AB
- Full-time
Assisting with concrete engineering surveys and developing technical skills.
Added 2 hours ago
H
Senior Electrical Power Engineer
HDR
Calgary, AB
- Full-time
…relationships, and lead marketing activities including proposal technical writing, fee builds, and work breakdown structure development in response to requests for proposals. A significant…
Added 3 hours ago
NG
Cost Controller
New Gold Inc.
Kamloops, BC
- Full-time
Kamloops is a city of 105,000 people, located 350 kilometers east of Vancouver. The area provides the opportunity to live and work in a vibrant community with its own university and within…
Added 4 hours ago
HM
General Surgery
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New Westminster, BC
- Full-time
1-Should possess exceptional technical expertise in complex colorectal procedures, including rectal cancer, inflammatory bowel disease, diverticulitis, minimally invasive surgery, and…
Added 7 hours ago
AS
Recruiter III
Apex Systems
Vancouver, BC
- $38 to $44 USD / hour
- Full-time
Work Location: 100% on site - Downtown Vancouver, BC
Added 7 hours ago
G
Marketing and Communications Manager
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- Full-time
Location: in person, Surrey, Metro Vancouver BC
Added 8 hours ago
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Senior Learning Designer (Vancouver, Canada)
lululemon
Vancouver, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 8 hours ago
JA
Senior Civil Engineer or Technologist - Water and Sewage Systems - Campbell River
JE Anderson & Associates
Campbell River, BC
- Full-time
Lead civil engineering and land development projects across Vancouver Island with a trusted, community-focused firm
Added 8 hours ago
BW
Ultrasound Sonographer, General Procedures, Medical Imaging - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Review exam images for quality and accuracy, preparing a PACs electronic technical worksheet, review and discusses images with the reporting Sonologist to ensure examinations address…
Added 8 hours ago
A
Senior Incident and Problem Manager
Aviso
Toronto, ON
- $115,000 to $125,000 CAD / year
- Full-time
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Added 9 hours ago
ES
Development Manager - EA Sports FC
EA SPORTS
Vancouver, BC
- Full-time
This team works hybrid 3 days/onsite (Tuesday, Wednesday, and Thursday) at EA Vancouver.
Added 9 hours ago
A
Senior Incident and Problem Manager
Aviso
Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Added 9 hours ago
TR
Senior Lead, Reliability
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $138,000 to $170,000 CAD / year
- Full-time
Located in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck’s Corporate Office sits in one of Canada’s most culturally diverse cities.
Added 9 hours ago
V
Nursing Unit Assistant (NUA) - Arbutus Care Centre
VitalHires
Vancouver, BC
- Other
Come work as a Nursing Unit Assistant - Arbutus Care Centre with Vancouver Coastal Health (VCH) in Vancouver, BC!
Added 9 hours ago
G
Browser Security Engineer Intern, (Winter 2026)
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Vancouver, BC
- Internship
Location: Vancouver, B.C. Full-time, 40 hrs/week · Contract length: (Sept–Dec 2026)
Added 10 hours ago
SO
Structural Designer
Salas O'Brien
Vancouver, BC · Greater Vancouver Metropolitan Area
- $60,000 to $70,000 CAD / year
- Full-time
Our office in Vancouver is looking for a Structural Designer to assist with growing the office, designing buildings and providing technical expertise to our structural projects in areas…
Added 10 hours ago
CC
Senior Embedded Linux / BSP Platform Engineer
Corinex Communications
Vancouver, BC
- Full-time
Headquartered in Vancouver, Canada, Corinex is the market leader in Europe, particularly in Spain, where our BPL solutions are deployed by major DSOs (Distribution System Operators) to…
Added 11 hours ago
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Software Engineer – Master’s New Grad / Bachelor’s + 2–3 Years Experience
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
You will report to the Technical Director, who is committed to mentoring junior team members and fostering an inclusive environment. The work setup is hybrid, requiring you to be in the…
Added 11 hours ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
Strong executive presence and communication skills, with the ability to engage credibly with CFOs, RevOps leaders, CIOs, sales executives, and technical architects.
Added 11 hours ago
HA
Structural Designer
Haag, a Salas O'Brien Company
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
Our office in Vancouver is looking for a Structural Designer to assist with growing the office, designing buildings and providing technical expertise to our structural projects in areas…
Added 11 hours ago
OG
Professional Services Engineer
Onni Group of Companies
Vancouver, BC
- Full-time
Only candidates currently located in the Vancouver, BC area will be considered. This is not a remote or hybrid role. Daily onsite presence is expected at the Grey Owl office in Downtown…
Added 11 hours ago
Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
This team works hybrid 3 days/onsite (Tuesday, Wednesday, and Thursday) at EA Vancouver.
Added 11 hours ago
AW
Software Dev Engineer III, S3 ShardStore Application
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
…S3, and managing them at the scale of S3 provides challenging technical problems that you will solve. That scale provides leverage for your work to improve the experience of many customers,…
Added 11 hours ago
BR
Artificial Intelligence Consultant
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- $80 to $85 CAD / hour
- Contract
6-month contract, with possibility of extension | Hybrid in the Greater Vancouver Metropolitan Area | Closing Date: Monday, October 19, 2026 | Must hold a valid Canadian Work Visa

Aviso

Senior Incident and Problem Manager

Vancouver, BC, Canada

$115,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Sep 10, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Requirements

Your experience and skills:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Lead end-to-end major incident and problem management, coordinating response and service restoration while conducting post-incident reviews, root cause analysis, and corrective action tracking. Improve ITIL-aligned operational governance and reporting, support production readiness and change controls, and partner across technical and business teams to strengthen service reliability.

Requirements

Requires a bachelor's degree in Information Technology, Computer Science, or equivalent experience, plus at least five years in IT operations or service management and proven leadership of major incidents in a high-availability environment. Candidates need strong ITIL knowledge, ITSM platform experience, technical environment awareness, root cause analysis and crisis management skills, and excellent communication; ITIL certification is preferred.

Skills

Major Incident Management
Problem Management
ITIL Practices
Root Cause Analysis
Crisis Management
Change Management
Production Readiness
Service Restoration
Corrective Action Tracking
ITSM Platforms
Operational Governance
Stakeholder Communication
Service Reliability
Incident Reporting And Metrics
Cloud And Infrastructure Operations
Facilitation And Decision-Making

Benefits

Competitive Compensation
Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance
Social Events

Visa sponsorship

Not detected in the job text

Keywords

ITIL
Incident Management
Problem Management
Change Management
Service Management
Major Incident Response
Root Cause Analysis
ServiceNow
Remedy
Jira Service Management
ITSM
MTTR
SLA Performance
Production Readiness
Release Readiness
Operational Acceptance
Service Transition
Corrective And Preventive Actions
Known Error Tracking
Operational Governance
Infrastructure
Cloud
Azure
AWS
Hybrid Infrastructure
Network
Cybersecurity
Monitoring And Automation
Financial Services
High-Availability Environments

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