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Added 1 hour ago
LT
IT Service Professional
LMI Technologies
Burnaby, BC
- Full-time
Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by…
Added 1 hour ago
AS
Recruiter III
Apex Systems
Vancouver, BC
- $38 to $44 USD / hour
- Full-time
3+ years of corporate and or search firm progressive recruiting experience hiring software engineers, tech manager and other technical roles.
Added 1 hour ago
Project Manager (Renewal)
Region of Waterloo
Kitchener, ON
Develops, implements, and oversees the facilities capital renewal program for the corporation and police service. Develops and maintains building and client specific guidelines, standards,…
Added 1 hour ago
Public Health Nurse (Infectious Diseases)
Region of Waterloo
Kitchener, ON · Cambridge, ON · Waterloo, ON
…assignment for this position will support the Outreach Clinical program including the planning and provision ofclinical services in mobile settings including community-based agencies or…
Added 1 hour ago
Director, Water and Wastewater Infrastructure Management
Region of Waterloo
Kitchener, ON
Supervises a Manager of Hydrogeology and Water Programs; Manager of Engineering and Planning; Manager of Infrastructure and Program Planning; Manager of Development Engineering; and…
Added 1 hour ago
T
Quality Engineer II (VMS)
TD
Toronto, ON
- Full-time
Leverage strong knowledge to understand technical solutions to build optimized test approaches, inclusive of the tooling strategy
Added 1 hour ago
CI
Building Operator
Colliers International
Mississauga, ON
- Full-time
…report completion and/or unusual conditions to the Operations Manager (or…
Added 1 hour ago
EI
Portfolio Manager
Ecolab Inc.
Calgary, AB
- Full-time
The Portfolio Manager leads a team of Technical Program Managers responsible for customer programs, NPIs, and strategic initiatives within a business vertical. This role drives portfolio…
Added 1 hour ago
G
Marketing and Communications Manager
GoodWork.ca
Surrey, BC
- Full-time
Position: Marketing and Communications Manager
Added 1 hour ago
HH
TESTING ONLY - Early Childhood Educator
Hopes Home Inc
Saskatoon, SK
- $15.7 to $29.28 CAD / hour
- Full-time
Submit a requisition to the manager on any items that need replaced due to being out of stock, damaged or a change to the environment or program.
Added 1 hour ago
HH
Early Childhood Educator I
Hopes Home Inc
Regina, SK
- $15.7 to $21.41 CAD / hour
- Full-time
- Temporary
Submit a requisition to the manager on any items that need replaced due to being out of stock, damaged or a change to the environment or program.
Added 1 hour ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Ltd
Milton, ON
- Full-time
The Strategic Segment & Customer Marketing Manager is a strategic, customer-focused marketing leader responsible for developing and executing market-driven growth strategies across Phoenix…
Added 1 hour ago
Manager, CAPA
Velan Inc.
Montreal, QC
…company is recognized for the quality of its products, its technical expertise, and its human and collaborative corporate…
Added 1 hour ago
Specialist, CAPA
Velan Inc.
Montreal, QC
…company is recognized for the quality of its products, its technical expertise, and its human and collaborative corporate…
Added 1 hour ago
Production Shift Supervisor
Amrize
Saint-Constant, QC · St-Constant, Queb
Provide operational coverage for the Production Manager and Production Coordinator as required.
Added 1 hour ago
OC
Production Techgronomist
Olds College
Olds, AB
- $70,000 to $80,000 CAD / year
- Full-time
Reporting to the Senior Manager of the Smart Farm, the Production Techgronomist represents a unique opportunity to shape the future of digital agriculture in a world-class applied research…
Added 1 hour ago
QD
Safety Advisor, Empire Envelope
Qualico Developments Canada Ltd.
Calgary, AB
- Full-time
Reporting to the HSE Manager as the Safety Advisor you are responsible for monitoring and enforcing compliance with Empire Envelope’s Safety Program at all assigned work sites. You also…
Added 2 hours ago
CC
Terrestrial Ecologist ($90K–$120K/yr + Relocation Assistance to Prince George, BC)
Chu Cho Environmental
BC · British Columbia, Canada
- $90,000 to $120,000 CAD / year
- Full-time
Reporting to the General Manager, you will help lead our established, high-performing Terrestrial Ecology team alongside another experienced team lead, and play a key role in delivering…
Added 2 hours ago
SH
Respiratory Therapist - Long Term Ventilation Service (LTVS) - Adults - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching of respiratory therapy services…
Added 2 hours ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the perioperative program and must meet the…
Added 2 hours ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 2 hours ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the perioperative program and must meet the…
Added 2 hours ago
HH
Service Advisor
HSC Holdings Inc
Toronto, ON
- Full-time
Consult with the Technician or manager to ensure that the specifications of the work to be carried out are accurately conveyed to the customer.
Added 2 hours ago
HH
Parts Consultant
HSC Holdings Inc
Toronto, ON
- Full-time
Report any stock damage or losses to the Parts Manager.
Added 2 hours ago
A
Plastic Surgery Specialist - (12 Months Contract) Montreal and Surrounding Areas
AbbVie
Montreal, QC
- Full-time
Reporting to National Sales Manager-PSRM, the successful candidate will be responsible for managing the regional sales efforts focusing on the Plastic Surgeon community by increasing…

Aviso

Senior Incident and Problem Manager

Vancouver, BC, Canada

$115,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Sep 10, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Requirements

Your experience and skills:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Lead end-to-end major incident and problem management, coordinating response and service restoration while conducting post-incident reviews, root cause analysis, and corrective action tracking. Improve ITIL-aligned operational governance and reporting, support production readiness and change controls, and partner across technical and business teams to strengthen service reliability.

Requirements

Requires a bachelor's degree in Information Technology, Computer Science, or equivalent experience, plus at least five years in IT operations or service management and proven leadership of major incidents in a high-availability environment. Candidates need strong ITIL knowledge, ITSM platform experience, technical environment awareness, root cause analysis and crisis management skills, and excellent communication; ITIL certification is preferred.

Skills

Major Incident Management
Problem Management
ITIL Practices
Root Cause Analysis
Crisis Management
Change Management
Production Readiness
Service Restoration
Corrective Action Tracking
ITSM Platforms
Operational Governance
Stakeholder Communication
Service Reliability
Incident Reporting And Metrics
Cloud And Infrastructure Operations
Facilitation And Decision-Making

Benefits

Competitive Compensation
Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance
Social Events

Visa sponsorship

Not detected in the job text

Keywords

ITIL
Incident Management
Problem Management
Change Management
Service Management
Major Incident Response
Root Cause Analysis
ServiceNow
Remedy
Jira Service Management
ITSM
MTTR
SLA Performance
Production Readiness
Release Readiness
Operational Acceptance
Service Transition
Corrective And Preventive Actions
Known Error Tracking
Operational Governance
Infrastructure
Cloud
Azure
AWS
Hybrid Infrastructure
Network
Cybersecurity
Monitoring And Automation
Financial Services
High-Availability Environments

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