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Added 29 mins ago
BG
Pricing Program Analyst
Brandt Group of Companies
Regina, SK
- Full-time
Reporting to the Sr. Director of Product Strategy the Pricing Program Analyst is responsible for reviewing and analyzing the pricing strategy for Brandt-manufactured products. This…
Added 29 mins ago
C
Director Advanced Analytics and AI
CIBC
Toronto, ON
- Full-time
…that improve how work gets done across the business. As the Director, AI Delivery, you'll lead the end-to-end delivery of a growing portfolio of AI and Generative AI initiatives, from…
Added 29 mins ago
C
Director, Chapter Lead, Mass Affluent
CIBC
Toronto, ON
- Full-time
The Mass Affluent team is focused on building meaningful client relationships through data-informed decisions, scalable capabilities, and strategic growth. As a Director, Chapter Lead,…
Added 29 mins ago
BP
Director, Construction (Data Centers)
Brookfield Properties
AB · Calgary, AB
- Full-time
We are seeking a Director, Construction to join BGRE in Edmonton, AB. In this role, you will play a key role in inspiring change and continual improvement. If you are committed to…
Added 44 mins ago
L
Senior Director, Environmental, Health & Safety
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
The Senior Director partners with site leadership, Operations, Facilities, Engineering, Human Resources, Legal, and other corporate functions to reduce risk, protect employees and the…
Added 44 mins ago
J
Director, PDS
JLL
Vancouver, BC
- Full-time
…liaise with a range of professionals and business partners. The Director PDS will be interacting directly with clients fully accountable for JLL’s performance in the delivery of project.…
Added 44 mins ago
Senior Asset Management Engineer, Vancouver, EOI
Hatch
Vancouver, BC
Reliability engineering and data analytics, statistical methodologies, artificial intelligence and machine learning
Added 44 mins ago
Senior Asset Management Engineer, Calgary, EOI
Hatch
Calgary, AB
Reliability engineering and data analytics, statistical methodologies, artificial intelligence and machine learning
Added 59 mins ago
Global Manager, Mechanical Design Manufacturing Solutions
ATS Automation
Cambridge, ON
Act as back-up coverage for Director, Engineering as required
Added 59 mins ago
NT
Asset Planning Engineer
NORTHWEST TERRITORIES POWER CORPORATION
Hay River, NT
- Full-time
…operational performance. Compile and analyze system operating data to support engineering…
Added 1 hour ago
C
Director, Chapter Lead, Mass Affluent
CIBC
Toronto, ON
- Full-time
The Mass Affluent team is focused on building meaningful client relationships through data-informed decisions, scalable capabilities, and strategic growth. As a Director, Chapter Lead,…
Added 1 hour ago
C
Director Advanced Analytics and AI
CIBC
Toronto, ON
- Full-time
…that improve how work gets done across the business. As the Director, AI Delivery, you'll lead the end-to-end delivery of a growing portfolio of AI and Generative AI initiatives, from…
Added 1 hour ago
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Operations Manager
BGIS
AB · Edmonton, AB
- Full-time
Reports To Regional Director / Director of Operations
Added 1 hour ago
DM
Manager, Project Controls
DMC Mining Services
Vaughan, ON
- Full-time
Provide cost engineering, estimating and value engineering support to project teams, and supply historical performance data and productivity benchmarks to the Estimating and
Added 1 hour ago
I
Data Scientist
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Contract
Reporting to the Director, Data Science, as a Senior Data Scientist a successful candidate will focus on supporting Canadian business units in accelerating the growth and application of…
Added 1 hour ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Director, Procurement, the Strategic Sourcing Manager is responsible for leading the organization’s strategic sourcing function and developing sourcing strategies aimed at…
Added 1 hour ago
Network Construction Project Manager, Technical Program Management
IREN
Vancouver, BC
…network infrastructure construction across IREN's Canadian data centre portfolio. You bridge the gap between network engineering design and physical delivery - ensuring that fibre,…
Added 1 hour ago
P
Workforce Intelligence Analyst
PTAG
Markham, ON
- Full-time
The Workforce Intelligence Analyst reports directly to Senior Director, Workforce Development and works closely with Senior Advisors. The role combines workforce analytics, data management,…
Added 1 hour ago
E
Strategy Execution & Delivery Effectiveness Senior Director
Experian
Canada
- Full-time
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to…
Added 1 hour ago
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Senior Staff Developer, User Identity & Access Management (UIAM)
Benevity
Remote, Canada
- Full-time
- Remote
…100 customers and their nonprofit partners. Reporting to the Director of Engineering, you will combine hands-on full-stack engineering with architectural leadership to design and scale…
Added 1 hour ago
B
Senior Staff Developer, User Identity & Access Management (UIAM)
Benevity
Remote, Canada
- $137,800 to $179,080 CAD / year
- Full-time
- Remote
…100 customers and their nonprofit partners. Reporting to the Director of Engineering, you will combine hands-on full-stack engineering with architectural leadership to design and scale…
Added 1 hour ago
Client Software Engineer - EA Sports™ FC
Electronic Arts
Vancouver, BC
As a Software Engineer, you will report directly to a Development Director and collaborate closely with producers, designers, artists, and fellow engineers. You will tackle complex…
Added 2 hours ago
H
Data Scientist
Hays
ON · Ontario, Canada
- $60 to $62 CAD / hour
- Contract
Reporting to the Director, Data Science, as a Senior Data Scientist a successful candidate will focus on supporting Canadian business units in accelerating the growth and application of…
Added 2 hours ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
Collaborate with the Regional Director to develop goals and communicate established goals
Added 2 hours ago
TP
Manager, Commercial Intelligence
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Director, Commercial Performance & Governance, the Manager, Commercial Intelligence is responsible for building and advancing the Commercial Intelligence function across…

Aviso

Senior Incident and Problem Manager

Toronto, ON, Canada

$115,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Sep 10, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Requirements

Your experience and skills:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Lead major incident response and problem management from coordination and service restoration through root cause analysis, corrective actions, and closure. Improve ITIL-aligned operational governance, production readiness, change practices, reporting, and cross-team service reliability.

Requirements

Requires a bachelor's degree in Information Technology, Computer Science, or equivalent experience, plus at least five years of relevant IT operations or service management experience. Candidates need major incident leadership experience, ITIL knowledge, ITSM platform experience, technical environment familiarity, strong communication and crisis-management skills; ITIL certification is preferred.

Skills

Major Incident Management
Problem Management
ITIL Practices
Root Cause Analysis
Crisis Management
Change Management
Production Readiness
Service Restoration
Corrective Action Tracking
ITSM Platforms
Operational Governance
Stakeholder Communication
Incident Reporting And Metrics
Service Resilience
Release Readiness
Decision-Making

Benefits

Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ServiceNow
Remedy
Jira Service Management
Major Incident Management
Problem Management
Change Management
Root Cause Analysis
Post-Incident Reviews
IT Service Management
IT Operations
Service Delivery
Production Readiness
Release Readiness
Operational Acceptance
Service Transition
Corrective And Preventive Actions
Known Error Tracking
Problem Backlog Governance
Mean Time To Repair
SLA Performance
Incident Metrics
Cloud Infrastructure
Azure
AWS
Hybrid Infrastructure
Cybersecurity
Monitoring And Automation
Financial Services
Operational Resilience

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