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Added 15 mins ago
M
People Operations Systems Analyst
Medisca
ON
- Full-time
…platforms and People & Culture workflows. Reporting to the Director, HRIS & Total Rewards, this role acts as the subject matter expert for system functionality, driving enhancements,…
Added 15 mins ago
AS
Customer Financial Services Manager (90001)
ABC Supply Co., Inc.
Calgary, AB
- Full-time
Recommend the suspension of credit privileges to the Branch Managers, and using discretion elevate disagreements too the Managing Director.
Added 15 mins ago
JR
Program and Operations Manager
Jumpstart Refugee Talent
Mississauga, ON
- Full-time
…organization’s day-to-day operations. Working closely with the Executive Director, the Manager will coordinate programs from planning through evaluation. They will manage funding…
Added 15 mins ago
JR
Director of Strategy and Partnerships
Jumpstart Refugee Talent
Mississauga, ON
- Full-time
…diverse backgrounds, is currently looking to add an experienced Director of Strategy and Partnerships to their…
Added 15 mins ago
Director, Integrated Marketing
Kensington
Toronto, ON
You'll bring hands-on experience from luxury marketing, where the audience is discerning, the product is considered, and brand consistency matters at every touchpoint. This role is a true…
Added 15 mins ago
T
Sr. HR Business Partner
Thumbtack
Remote, Canada
- Full-time
- Remote
…personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and…
Added 15 mins ago
HR
Senior Graphic Artist - Studio Casino Games
Hard Rock Digital
Remote, Canada
- Full-time
- Remote
…customer-obsessed - we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting…
Added 15 mins ago
RB
Director, Counterparty Credit Risk Models, Global Risk Analytics
Royal Bank of Canada
Toronto, ON
- Full-time
As part of the Group Risk Management team, the Director, Counterparty Credit Risk Analytics leads a team which is responsible for the conceptual design, development, and ongoing maintenance…
Added 28 mins ago
CO
COORDINATOR TRAINING & DEVELOPMENT # 66666
City of Toronto
Toronto, ON
- Full-time
Prepares reports for managers and the director, making recommendations or changes in operational processes, includes appropriate staffing levels and resource allocation.
Added 28 mins ago
CM
Director, People and Workplace Culture
Canadian Museum of Immigration at Pier 21 / Musée canadien de l'immigration du Quai 21
Halifax, NS
- $87,277 to $118,447 CAD / year
- Full-time
The Director, People and Workplace Culture serves as the strategic leader responsible for building an engaged, inclusive, safe, and high-performing workplace that enables the Canadian…
Added 28 mins ago
KG
Intermediate Risk and Control Analyst
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
At least 5+ years of experience in Operational Controls Testing
Added 28 mins ago
TS
Customer Success Specialist
Texada Software
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
4+ years of experience in Customer Success or Account Management, with a focus on enterprise and mid-market customers.
Added 28 mins ago
O
Independent Account Executive - PowerSports
OPENLANE
Brampton, ON
- Full-time
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Added 28 mins ago
JC
Senior Project Director
JU CS-IT Placements -PG
Ottawa, ON · Nepean, ON
- Full-time
Proven experience as a Senior Project Director, Project Director, Program Director, Senior Project Manager, or equivalent senior project leadership role.
Added 28 mins ago
B
Field Excellence Lead, Nephrology
Biogen
Field, BC
- Full-time
Minimum 3+ years of field line leadership experience managing customer-facing teams (District General Manager, Regional Director, Area Business Director, or equivalent).
Added 28 mins ago
PU
Regional Manager - West Midlands
poltronesofà UK
Field, BC
- Full-time
Ensure operational standards are maintained across the region, delivering a consistently exceptional customer experience in every showroom.
Added 28 mins ago
AS
System Designer
AgileGrid Solutions
Canada
- Full-time
…executed efficiently. You will be reporting directly to the Director of Customer Operations, collaborating with various teams to deliver high-quality service and support the company's…
Added 28 mins ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 28 mins ago
MS
Tax Manager
Metergy Solutions
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
Work closely with the Director of Finance and external tax advisors on tax structuring for mergers and acquisitions along with annual tax planning strategies;
Added 28 mins ago
A
DataStage Developer / Toronto, ON (Hybrid) - FTE
AceStack
Toronto, ON
- Full-time
We are seeking an experienced DataStage Developer with strong hands-on experience in IBM DataStage, ETL development, Unix/Linux, Autosys, and Oracle. The successful candidate will be…
Added 28 mins ago
DE
Associate Director, Co-Head of Private Equity, Fund Investments, Leading GCC Pension Fund (Role Based in the Middle East)
Delta Executive Search
Toronto, ON · Greater Toronto Area, Canada
- Full-time
13+ years of relevant experience in private equity fund-of-funds, or institutional allocator roles
Added 28 mins ago
LH
Development Officer, Events & Community Engagement
London Health Sciences Foundation
London, ON
- Contract
REPORTS TO: Director, Events & Community Engagement
Added 28 mins ago
UO
Clinical Veterinarian
University of Manitoba
Winnipeg, MB
- $80,965.47 to $145,737.84 CAD / year
- Full-time
Discover outstanding employee benefits, experience world-class facilities and join a dynamic community that values reconciliation, sustainability, diversity, and inclusion. We are one of…
Added 28 mins ago
SF
Program Officer
Sitka Foundation
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
Demonstrated experience in grants program management (5-7 years as a program/grants manager with preference in the philanthropic sector).
Added 28 mins ago
CR
Controller
Clarity Recruitment
Toronto, ON · North York, ON
- $120,000 to $130,000 CAD / year
- Full-time
…central to the organization's finance function, reporting to the Director of Finance and leading a team that ensures strong financial controls, accurate reporting, and compliance with…

Aviso

Senior Incident and Problem Manager

Toronto, ON, Canada

$115,000 to $125,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Sep 10, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Requirements

Your experience and skills:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Lead major incident response and problem management from coordination and service restoration through root cause analysis, corrective actions, and closure. Improve ITIL-aligned operational governance, production readiness, change practices, reporting, and cross-team service reliability.

Requirements

Requires a bachelor's degree in Information Technology, Computer Science, or equivalent experience, plus at least five years of relevant IT operations or service management experience. Candidates need major incident leadership experience, ITIL knowledge, ITSM platform experience, technical environment familiarity, strong communication and crisis-management skills; ITIL certification is preferred.

Skills

Major Incident Management
Problem Management
ITIL Practices
Root Cause Analysis
Crisis Management
Change Management
Production Readiness
Service Restoration
Corrective Action Tracking
ITSM Platforms
Operational Governance
Stakeholder Communication
Incident Reporting And Metrics
Service Resilience
Release Readiness
Decision-Making

Benefits

Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ServiceNow
Remedy
Jira Service Management
Major Incident Management
Problem Management
Change Management
Root Cause Analysis
Post-Incident Reviews
IT Service Management
IT Operations
Service Delivery
Production Readiness
Release Readiness
Operational Acceptance
Service Transition
Corrective And Preventive Actions
Known Error Tracking
Problem Backlog Governance
Mean Time To Repair
SLA Performance
Incident Metrics
Cloud Infrastructure
Azure
AWS
Hybrid Infrastructure
Cybersecurity
Monitoring And Automation
Financial Services
Operational Resilience

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