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Added 9 mins ago
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Director, Engineering
NielsenIQ
Toronto, ON
- $150,000 to $176,000 CAD / year
- Full-time
We are seeking a Director, Software Engineering to lead the engineering teams building and operating customer-facing SaaS product capabilities from our India engineering hub. This leader is…
Added 24 mins ago
PL
Front of House and Hospitality Manager
People's Light
AB
- Full-time
…evolution for the organization. Reporting to the Associate Director of Audience Services, and working closely with artistic and production staff, stage management, and outside vendors, this…
Added 54 mins ago
HC
Director; Primary Care
Health Careers Canada
St. Thomas, ON
- Full-time
Do you want to learn more about a specific unit or department? Follow the link for details: Hospital Services – St. Thomas Elgin General Hospital
Added 54 mins ago
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Registered Nurse (Night Shift)
Health Careers Canada
ON · Ontario, Canada
- Full-time
Reporting to the Director of Care, the Registered Nurse will play a crucial role in providing high-quality resident care and ensuring the well-being of the residents.
Added 54 mins ago
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Charge Nurse
Health Careers Canada
Toronto, ON
- Part-time
Reporting to the Director of Care, the Registered Nurse will play a crucial role in providing high-quality resident care and ensuring the well-being of the residents.
Added 54 mins ago
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Charge Nurse
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Toronto, ON
- Full-time
…healthcare environment. We offer a wide range of programs and services to address the diverse healthcare needs of our community with a focus on chronic disease management, mental health and…
Added 54 mins ago
Health and Safety Director
Amrize
Edmonton, AB · AB · Surrey, Brit · Calgary, AB
Join Amrize as a Health and Safety Director and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 1 hour ago
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New Westminster, BC
- Full-time
…provide a letter of reference from their residency program director or fellowship…
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Pediatrics
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Chilliwack, BC
- Full-time
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Recycle Track Systems
Richmond, BC
- Full-time
…engaged partner haulers to provide waste management and recycling services and track materials from their source to recycling and composting facilities. Our sustainability experts analyze…
Added 1 hour ago
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Procurement Specialist
Recycle Track Systems
Richmond, BC
- Full-time
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Added 2 hours ago
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Sales Associate
CONMED Corporation
AB · Edmonton, AB
- Full-time
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Added 2 hours ago
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Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
A career in our Risk Modelling Services team as a Property & Casualty (P&C) Actuary, will provide you with the opportunity to contribute risk modelling, general insurance advice and…
Added 2 hours ago
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Administrative Secretary 2
Prairie Mountain Health
Ste. Rose du Lac, MB
- Full-time
…support functions for all of the staff and clients who receive services from the program that they support. The Administrative Secretary 2 functions as an integral part of the Health Care…
Added 2 hours ago
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Physician Assistant (General Internal Medicine)
Michael Garron Hospital
Toronto, ON
- Part-time
…a wide range of acute, rehabilitation, and community-based services. The hospital is a founding partner of East Toronto Health Partners, working with health and social service agencies to…
Added 2 hours ago
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Senior Data Scientist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Director, Data Science, as a Senior Data Scientist you will focus on supporting Canadian business units in accelerating the growth and application of advanced analytics in…
Added 3 hours ago
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VINCI
Vancouver, BC
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…the supervision of the Project Implementation Manager and the Director of…
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Director, Cost and Commercial Management (Real Estate)
Turner & Townsend
Toronto, ON
- Full-time
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Added 3 hours ago
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Analyst, HR Service Center, Benefits and Absences
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Added 3 hours ago
Health Care Aide
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Winnipeg, MB
Under the general supervision of the Director Health Services, RN and/or LPN, the Health Care Aide acts as a member of the health care team, assisting with patient care and providing basic…
Added 4 hours ago
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Temporary Support Associate
Coach
Vancouver, BC
- Part-time
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Added 4 hours ago
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Temporary Sales Associate
Coach
Vancouver, BC
- Part-time
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Added 4 hours ago
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Corporate Services Financial & Administration Manager
City of Lethbridge
Lethbridge, AB
- Full-time
As a strategic and experienced finance leader, the Corporate Services Financial & Administration Manager provides financial direction, analysis, and oversight that strengthen how the City…
Added 4 hours ago
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Acting Assistant Store Manager I
Coach
Calgary, AB
- Full-time
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Added 4 hours ago
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Temporary Sales Support Associate
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Aviso

Senior Incident and Problem Manager

Toronto, ON, Canada

$115,000 to $125,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Sep 10, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Requirements

Your experience and skills:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Lead major incident response and problem management from coordination and service restoration through root cause analysis, corrective actions, and closure. Improve ITIL-aligned operational governance, production readiness, change practices, reporting, and cross-team service reliability.

Requirements

Requires a bachelor's degree in Information Technology, Computer Science, or equivalent experience, plus at least five years of relevant IT operations or service management experience. Candidates need major incident leadership experience, ITIL knowledge, ITSM platform experience, technical environment familiarity, strong communication and crisis-management skills; ITIL certification is preferred.

Skills

Major Incident Management
Problem Management
ITIL Practices
Root Cause Analysis
Crisis Management
Change Management
Production Readiness
Service Restoration
Corrective Action Tracking
ITSM Platforms
Operational Governance
Stakeholder Communication
Incident Reporting And Metrics
Service Resilience
Release Readiness
Decision-Making

Benefits

Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ServiceNow
Remedy
Jira Service Management
Major Incident Management
Problem Management
Change Management
Root Cause Analysis
Post-Incident Reviews
IT Service Management
IT Operations
Service Delivery
Production Readiness
Release Readiness
Operational Acceptance
Service Transition
Corrective And Preventive Actions
Known Error Tracking
Problem Backlog Governance
Mean Time To Repair
SLA Performance
Incident Metrics
Cloud Infrastructure
Azure
AWS
Hybrid Infrastructure
Cybersecurity
Monitoring And Automation
Financial Services
Operational Resilience

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