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Added 19 mins ago
SB
Open for Account Executives
Sterling Brokers
Canada
- Full-time
…and Retirement landscape. Powered by Sterling, our regional insurance advisors work with local businesses where they are, recognizing the uniqueness of each region from coast to…
Added 4 hours ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
Support investment advisors in providing superior customer service and be available to meet client requests
Added 4 hours ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
Support investment advisors in providing superior customer service and be available to meet client requests
Added 4 hours ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
Support investment advisors in providing superior customer service and be available to meet client requests
Added 9 hours ago
A
Financial Services Operations Clerk
Archer
Quebec, QC
- Full-time
…position provides essential support for the smooth running of insurance and investment operations. The incumbent ensures quality and consistency and plays a key role in customer…
Added 15 hours ago
A
Supervisor, Client Solutions
Aviso
Toronto, ON
- $83,000 to $90,000 CAD / year
- Full-time
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Added 1 day ago
IW
Manager Compliance Tier 1
IG Wealth Management
Quebec, QC
- Full-time
…compliance with relevant regulatory requirements affecting investment dealers, including rules, policies and by-laws of the self-regulatory organization of the Canadian Investment…
Added 1 day ago
TA
Vice President, Finance & Tax
Thorek/Scott and Partners
Toronto, ON
- Full-time
Lead tax planning across personal, corporate, trust, foundation and investment structures, working with external advisors to implement tax-efficient strategies and oversee Canadian and U.S.…
Added 1 day ago
Manager, Mergers & Acquisitions
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
…experience you've built in Big 4 Deal Advisory, Financial Advisory, investment banking, corporate development, or a similar environment and apply it from the corporate side, we'd love to…
Added 1 day ago
D
Client Financial Services Agent
Desjardins
Quebec, QC · Saint-Augustin, QC · Caisse Desjardins de Cap-Rouge – Saint-Augustin
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 1 day ago
B
Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Act as a relationship manager with Branch Supervision and Investment Advisors/Portfolio Managers in coaching on various suitability related and oversight matters.
Added 1 day ago
B
Director & Assistant Market Leader, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…clients through a collaborative, client-focused approach. Our advisors and wealth professionals partner across investment management, financial planning, private banking, and trust services…
Added 1 day ago
B
Client Service Assistant
BMO
Vancouver, BC · FBT
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 1 day ago
M
AVP, Corporate Development
Manulife
Toronto, ON
- Full-time
Lead various stages of a transaction’s life cycle, collaborating with internal functional partners and business unit leaders as well as interfacing with counterparties and external advisors.
Added 1 day ago
M
Senior Manager, Communications
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…internally to connect colleague to our overarching Manulife Investment Management objectives, and externally to protect and enhance our reputation with the media, advisors, and other…
Added 1 day ago
M
Senior Manager, Communications
Manulife
Toronto, ON
- Full-time
…internally to connect colleague to our overarching Manulife Investment Management objectives, and externally to protect and enhance our reputation with the media, advisors, and other…
Added 1 day ago
R
Financial Planning Specialist
RBC
Waterloo, ON
- Full-time
Investment and insurance industry knowledge are also strong assets.
Added 1 day ago
B
Client Service Associate
BMO
Calgary, AB · CALG
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 1 day ago
B
Senior Wealth Planning Consultant
BMO
Vancouver, BC · FBT
- Full-time
…client segments. Works collaboratively in partnership with Investment Advisors to develop and deliver a client-focussed wealth planning experience culminating in a documented wealth…
Added 1 day ago
C
Product Manager - Fintech
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
We are currently seeking a Product Manager to join our FinTech Team, focusing on payments. FinTech is a key area of investment for the company and a cornerstone of our future growth. As the…
Added 1 day ago
FA
Heat Treatment Technician (Surface Treatment Technician)
FTAI Aviation LLC
Montreal, QC
- Full-time
…first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial…
Added 1 day ago
FA
Production Scheduler
FTAI Aviation LLC
Montreal, QC
- Full-time
…first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial…
Added 1 day ago
BE
Finance Manager, M&A Integration
Bluestar Equity
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Full-time
Bluestar Professional Services Inc. is an investment office operating across Canada and the United States. We acquire and operate small to medium-sized businesses with a long-term,…
Added 1 day ago
Total Wealth Planner, Advanced Planning Services - Western Canada
Scotiabank
Calgary, AB
Champion an integrated and organized approach to planning through collaboration with internal specialists (Taxation, Insurance, Estate & Trust, Philanthropy) Advocate for advisors to…
Added 1 day ago
A
Technology Change Control Analyst
Aviso
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Aviso

Senior Incident and Problem Manager

Toronto, ON, Canada

$115,000 to $125,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Sep 10, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Requirements

Your experience and skills:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Lead major incident response and problem management from coordination and service restoration through root cause analysis, corrective actions, and closure. Improve ITIL-aligned operational governance, production readiness, change practices, reporting, and cross-team service reliability.

Requirements

Requires a bachelor's degree in Information Technology, Computer Science, or equivalent experience, plus at least five years of relevant IT operations or service management experience. Candidates need major incident leadership experience, ITIL knowledge, ITSM platform experience, technical environment familiarity, strong communication and crisis-management skills; ITIL certification is preferred.

Skills

Major Incident Management
Problem Management
ITIL Practices
Root Cause Analysis
Crisis Management
Change Management
Production Readiness
Service Restoration
Corrective Action Tracking
ITSM Platforms
Operational Governance
Stakeholder Communication
Incident Reporting And Metrics
Service Resilience
Release Readiness
Decision-Making

Benefits

Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ServiceNow
Remedy
Jira Service Management
Major Incident Management
Problem Management
Change Management
Root Cause Analysis
Post-Incident Reviews
IT Service Management
IT Operations
Service Delivery
Production Readiness
Release Readiness
Operational Acceptance
Service Transition
Corrective And Preventive Actions
Known Error Tracking
Problem Backlog Governance
Mean Time To Repair
SLA Performance
Incident Metrics
Cloud Infrastructure
Azure
AWS
Hybrid Infrastructure
Cybersecurity
Monitoring And Automation
Financial Services
Operational Resilience

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