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Added 1 min ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents…
Added 1 min ago
GW
Profit Manager - Gibbons Whistler, BC
Gibbons Whistler
Whistler, BC
- $85,000 to $100,000 CAD / year
Forecasting and performance partnership - work with operators to develop commercial forecast inputs and forward assumptions, while partnering with Finance & Accounting on the formal…
Added 1 min ago
Human Resources Manager
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
As Manager, Human Resources, you will serve as the dedicated HR partner for the Waters and Premium Beverages team in Canada. Reporting to the Head of Human Resources, Americas Cluster, with…
Added 1 min ago
Loyalty Marketing Specialist
Nestle Operational Services Worldwide SA
Montreal, QC
We are looking for a Loyalty Marketing Specialist to work at Nespresso, in Montreal, reporting into the Consumer Experience, Lifecycle & Retention Manager. This role will support the…
Added 16 mins ago
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Coordinator, Workplace Health
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Manager, Workplace Health, the Workplace Health Coordinator provides effective case management and administrative support for the Disability Management process for an…
Added 16 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 16 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 hour ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Study Principal Investigator and following established governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the…
Added 1 hour ago
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…University Health Centre conducts patient-oriented clinical and epidemiological research aimed at improving the diagnosis, treatment and lived experience of people with endometriosis.…
Added 1 hour ago
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 1 hour ago
DR
Supervisor- Asset Management
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Contract
- Oversee the development and maintenance of asset data to ensure the accuracy and consistency for risk evaluation, lifecycle analysis and capital planning
Added 2 hours ago
WS
Proj Financial Controller EPMO
Workplace Safety and Insurance Board (WSIB)
ON · Ontario, Canada
- Full-time
Reporting to the Manager, Corporate Project Finance, the Project Financial Controller is responsible for portfolio financial reporting, budgeting, forecasting, analysis, and financial…
Added 2 hours ago
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Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 2 hours ago
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Project Leader, Investigations
Apotex
Toronto, ON · North York, ON
- $73,008 to $121,680 CAD / year
Responsible for independently ensuring root cause analysis is conducted on investigations for ApotexOral Solid Dose (OSD) in a timely and efficient manner. Ensures established procedures…
Added 2 hours ago
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Senior Estimator
Clark Builders
Calgary, AB
- Full-time
Reporting to the Estimating Manager, the Senior Estimator is responsible for providing Estimating services to aid and support the Project Development, Operations and Estimating departments.…
Added 2 hours ago
CO
Financial Analyst
City of Nanaimo
BC · British Columbia, Canada
- Full-time
The City of Nanaimo is seeking a permanent full-time Financial Analyst. Reporting to the Manager, Financial Planning, the Financial Analyst is responsible for planning, coordinating, and…
Added 3 hours ago
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Product Support Engineer - NAMER
Ashby
Canada
- Full-time
Support Engineering is the technical layer between frontline Support and Engineering. You’ll take on complex issues involving integrations, APIs, permissions, data, reporting, migrations,…
Added 3 hours ago
FH
Business Support Assistant
Fraser Health Authority
Surrey, BC
- $25.26 to $33.15 CAD / hour
- Full-time
Collects and compiles data gathered from corporate transactions to support such things as safety initiatives, employee retention, budget analysis and sick leave management.
Added 3 hours ago
FT
Associate Dean, Norton Wolf School of Aerospace, Information, and Defence Technologies
Fanshawe Toronto@ILAC
London, ON
- Full-time
Positioned at the intersection of advanced technology, applied research, workforce development, and industry partnership, the school delivers a diverse portfolio of programs spanning…
Added 4 hours ago
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Business Development Manager
Tavoron
Winnipeg, MB
- Full-time
Celco Controls seeks an accomplished and results-oriented Business Development Manager to continue to lead and accelerate our business development efforts.
Added 4 hours ago
GC
Analyst, Fund Operations
Guardian Capital Group
Toronto, ON
- Full-time
Reporting to the Senior Manager Fund Analyst the main responsibility of this position is to support all fund operations for Guardian Capital LP, overseeing administrative responsibilities…
Added 4 hours ago
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Sr. Financial Analyst
Brookfield
Toronto, ON
- Full-time
Develop in-depth understanding of reporting processes and action on opportunities to build scalable processes that improve efficiency, controls and data quality
Added 4 hours ago
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People Generalist
Twilio
Remote, Canada
- Full-time
- Remote
…You will be an integral part of the People Generalists team, reporting to the Global People Generalists Manager, and partnering closely with and supporting the work of international and…
Added 4 hours ago
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Manager, Project Controls
Worley
Markham, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
We are currently recruiting for a Manager of Project Controls.Our team includes world class experts and dynamic go-getters.This is a full-time position based in Canada.
Added 4 hours ago
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Senior Portfolio Release Manager - Flights Acquisition & Retention
Priceline
Toronto, ON
- Full-time
As a Senior Portfolio Release Manager, your role centers on orchestrating the successful, predictable, and scalable delivery across the Flights Acquisition & Retention group. This group…

Aviso

Senior Incident and Problem Manager

Toronto, ON, Canada

$115,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Sep 10, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Requirements

Your experience and skills:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Lead major incident response and problem management from coordination and service restoration through root cause analysis, corrective actions, and closure. Improve ITIL-aligned operational governance, production readiness, change practices, reporting, and cross-team service reliability.

Requirements

Requires a bachelor's degree in Information Technology, Computer Science, or equivalent experience, plus at least five years of relevant IT operations or service management experience. Candidates need major incident leadership experience, ITIL knowledge, ITSM platform experience, technical environment familiarity, strong communication and crisis-management skills; ITIL certification is preferred.

Skills

Major Incident Management
Problem Management
ITIL Practices
Root Cause Analysis
Crisis Management
Change Management
Production Readiness
Service Restoration
Corrective Action Tracking
ITSM Platforms
Operational Governance
Stakeholder Communication
Incident Reporting And Metrics
Service Resilience
Release Readiness
Decision-Making

Benefits

Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ServiceNow
Remedy
Jira Service Management
Major Incident Management
Problem Management
Change Management
Root Cause Analysis
Post-Incident Reviews
IT Service Management
IT Operations
Service Delivery
Production Readiness
Release Readiness
Operational Acceptance
Service Transition
Corrective And Preventive Actions
Known Error Tracking
Problem Backlog Governance
Mean Time To Repair
SLA Performance
Incident Metrics
Cloud Infrastructure
Azure
AWS
Hybrid Infrastructure
Cybersecurity
Monitoring And Automation
Financial Services
Operational Resilience

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