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Added 5 mins ago
M
Senior Cloud Engineer -Hybrid
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Are you passionate about building scalable, secure, and modern cloud solutions? We're looking for a Senior Cloud Engineer who can combine deep technical expertise with business insight to…
Added 5 mins ago
M
Director of Product Growth
Manulife
Toronto, ON
- Full-time
Reporting to the Senior Director of Product Management (Head of Product), this role will operate as a leader, a strategist, a consultant and an implementer, and will focus on accelerating…
Added 5 mins ago
RJ
Branch Administrator
Raymond James
AB
- Full-time
Work closely with the Senior Branch Administrator supporting staff initiatives & communications, onboarding and offboarding support staff, track and maintain staff vacations & absences and…
Added 5 mins ago
E
Senior Accountant
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
We are seeking a highly motivated Senior Accountant to join our growing Finance team. Reporting to the Assistant Controller and Controller, this role offers a unique opportunity to…
Added 5 mins ago
23028 - HMP Winchester - Neurodiversity Support Manager
Ministry of Justice UK
Windsor, ON
…related solutions leading into an improvement plan. Working with Senior Management Team (SMT) to implement, maintain, invest and update it as…
Added 19 mins ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with strong experience in data warehousing, business intelligence, reporting, ETL development, Oracle SQL/PL/SQL, Informatica, Crystal…
Added 19 mins ago
TI
Senior Content Designer
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
TekStaff's Client has a current vacancy for a Senior Content Designer
Added 19 mins ago
AI
Kafka Developer
Apptoza Inc.
Toronto, ON
- Contract
We are seeking a highly skilled Senior Kafka Developer to design, develop, and maintain large-scale event-driven and real-time data streaming solutions using Apache Kafka.
Added 19 mins ago
B
Manager, Internal Audit
Brookfield
Toronto, ON
- Full-time
Working under the direction of the Senior Vice President, the Manager, Internal Audit is responsible for managing audit activities across Brookfield Infrastructure Group alongside the rest…
Added 19 mins ago
RH
SK Teacher
Robbins Hebrew Academy
Toronto, ON
- Full-time
Teaching Senior Kindergarten in a nurturing, engaging, and developmentally appropriate environment
Added 19 mins ago
R
VP, Strategy and Operations
RELX
Toronto, ON
- Full-time
The role would suit an experienced and/or qualified procurement professional, operating at senior level and requiring deep and broad expertise across procurement strategy, technology and…
Added 19 mins ago
D|
Senior Tax Accountant
Distinct | North America
Toronto, ON
- $85,000 to $105,000 CAD / year
- Full-time
Senior Tax Accountant | $85,000–$105,000 | Toronto (Hybrid)
Added 19 mins ago
BT
Co-op Student, Assurance & Advisory
Baker Tilly Canada
Dartmouth, NS
- Full-time
Participate in special projects as assigned by partner or senior staff.
Added 19 mins ago
EV
Business Development Representative (BDR / SDR)
Eminent Valet
Toronto, ON
- Full-time
…leadership to identify premium hospitality accounts, engage senior hotel operators and build qualified pipeline across Canada and the United…
Added 20 mins ago
WM
Now Hiring Apprentice 310T Technician
Waste Management, Inc. (WM)
Greater Napanee, ON · Napanee, ON
- Full-time
Assisting senior Mechanics in the completion of project work.
Added 49 mins ago
CB
Senior VP of sales - contract food service
Coca Bump
Toronto, ON
- Full-time
Senior Vice President of Sales, Contract Food Service (US & Canada)
Added 49 mins ago
SG
Senior Consultant
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
Software Guidance & Assistance, Inc., (SGA), is searching for a Senior Consultant for a contract assignment with one of our premier financial services clients in Mississauga, Canada.
Added 50 mins ago
*Regulatory Compliance and Affairs Advisor
Recrute Action
Montreal, QC
Reporting to the Director, Compliance and Chief Compliance Officer (CCO), the incumbent serves as a senior subject matter expert within the Compliance Department and contributes to the…
Added 50 mins ago
B
Senior Greenfield Full Stack Developer (Builder)
Boeing
Vancouver, BC · Richmond, BC · CAN - Richmond, Canada
- Full-time
We're looking for an Senior Greenfield Full Stack Developer (Builder) who will help support the end-to-end software delivery. This is first and foremost grounded in Software Developers who…
Added 50 mins ago
B
Dynamics 365 Business Central Operations Manager
BDO
Hamilton, ON · Toronto, ON · Ottawa, ON · Vancouver, BC
- Full-time
3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)
Added 50 mins ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER – St. Catharines
BDC
St. Catharines, ON
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage his or her interpersonal strengths and network to generate new business opportunities, while managing a portfolio of…
Added 1 hour ago
RM
Project Manager, IT Projects
Regional Municipality of Peel
Canada
- Other
Provide regular project reporting to senior management, the IT Strategic Client Managers, Project Sponsors, Senior Project Managers, Steering Committees, or other Regional Committees and…
Added 1 hour ago
C/
Senior Legal Counsel and Assistant Corporate Secretary
CIRO / OCRI
Toronto, ON · Montreal, QC · AB · Vancouver, BC · Calgary, AB
- Full-time
Reporting to the General Counsel, the Senior Legal Counsel & Assistant Corporate Secretary plays a pivotal role in the seamless execution of CIRO’s governance framework by ensuring the…
Added 1 hour ago
RB
Senior Product Manager, AI Solutions
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking a resourceful and curious Senior Product Manager to lead our work on the Underwrite Assist portfolio within Commercial Banking. In this role, you will be responsible for…
Added 1 hour ago
LC
Senior Analytics Engineer
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lightspeed's Data Office is hiring a Senior Analytics Engineer to design and own the data models that drive decisions across financial performance, GTM activities, and product insights.…

Aviso

Senior Incident and Problem Manager

Toronto, ON, Canada

$115,000 to $125,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Sep 10, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Requirements

Your experience and skills:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Lead major incident response and problem management from coordination and service restoration through root cause analysis, corrective actions, and closure. Improve ITIL-aligned operational governance, production readiness, change practices, reporting, and cross-team service reliability.

Requirements

Requires a bachelor's degree in Information Technology, Computer Science, or equivalent experience, plus at least five years of relevant IT operations or service management experience. Candidates need major incident leadership experience, ITIL knowledge, ITSM platform experience, technical environment familiarity, strong communication and crisis-management skills; ITIL certification is preferred.

Skills

Major Incident Management
Problem Management
ITIL Practices
Root Cause Analysis
Crisis Management
Change Management
Production Readiness
Service Restoration
Corrective Action Tracking
ITSM Platforms
Operational Governance
Stakeholder Communication
Incident Reporting And Metrics
Service Resilience
Release Readiness
Decision-Making

Benefits

Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ServiceNow
Remedy
Jira Service Management
Major Incident Management
Problem Management
Change Management
Root Cause Analysis
Post-Incident Reviews
IT Service Management
IT Operations
Service Delivery
Production Readiness
Release Readiness
Operational Acceptance
Service Transition
Corrective And Preventive Actions
Known Error Tracking
Problem Backlog Governance
Mean Time To Repair
SLA Performance
Incident Metrics
Cloud Infrastructure
Azure
AWS
Hybrid Infrastructure
Cybersecurity
Monitoring And Automation
Financial Services
Operational Resilience

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