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Added 3 mins ago
Junior Capital Accountant
RECRUITMENT PARTNERS INC.
Calgary, AB
Contract
…clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, and customer…
Added 3 mins ago
Director, Finance Operations (Job Costing & Revenue)
Robert Half
Whitchurch-Stouffville, ON
Contract
Our client, a growing operations-driven organization, is seeking an experienced finance leader to oversee job costing, project profitability, revenue performance, and operational financial…
Added 3 mins ago
Director, Supply Chain
Kassen Recruitment
Toronto, ON
Full-time
Our client, a growing organization in the mining sector, is looking for an experienced Director, Supply Chain to lead its supply chain function across corporate and operational environments.
Added 3 mins ago
Implementation Manager- Investment Software Implementation / Charles River Development - Officer
Charles River Development
Toronto, ON
Full-time
…management clients. Their contributions include leading and defining client requirements, configuring and tuning the solution to the client’s business and technical needs, training clients,…
Added 3 mins ago
Associate Director, Strategic Pursuits, Managed Services
EY
Winnipeg, MB · Toronto, ON · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
Partner with account teams and client-serving professionals to identify, shape, and advance Managed Services opportunities.
Added 3 mins ago
Customer Experience Associate
TD
Nanaimo, BC
Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 3 mins ago
Customer Experience Associate
TD
Maple Ridge, BC
Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
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Strategic Human Resources Business Partner
Scarborough Health Network
Toronto, ON · Consilium Place
Full-time
The Strategic HRBP in this role will have a focus on leading specific projects. Working as a strategic business partner, the HRBP is accountable for understanding the needs of each specific…
Added 19 mins ago
Branch Team Lead
HUB International
Kamloops, BC
Full-time
…businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth…
Added 19 mins ago
Client Care Representative - Personal Lines
HUB International
Quesnel, BC
Full-time
…businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth…
Added 19 mins ago
Client Experience Representative
HUB International
Chilliwack, BC
Full-time
…businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth…
Added 19 mins ago
Branch Manager
HUB International
Kelowna, BC
Full-time
…businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth…
Added 19 mins ago
Retail Senior Client Lead
dunnhumby
Toronto, ON
…3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation…
Added 19 mins ago
Retail Senior Client Lead
dunnhumby
Montreal, QC
…enseignes et les marques les plus ambitieuses au monde à placer le client au cœur de chaque décision. Avec près de 3 000 experts répartis en Europe, en Asie, en Afrique et dans les…
Added 19 mins ago
Retail Client Lead
dunnhumby
Montreal, QC
…enseignes et les marques les plus ambitieuses au monde à placer le client au cœur de chaque décision. Avec près de 3 000 experts répartis en Europe, en Asie, en Afrique et dans les…
Added 19 mins ago
Retail Client Lead
dunnhumby
Toronto, ON
…3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation…
Added 32 mins ago
Business Development Executive, Not-for-Profit Solutions
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
Full-time
Manage presentations, proposals, negotiations and contracting through to a signed agreement, then transition the new client to AIIM’s onboarding and account teams.
Added 32 mins ago
Technical Staffing Recruiter - Saskatoon
TEKsystems
SK · Saskatchewan, Canada
Full-time
…the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping…
Added 32 mins ago
Payroll Specialist
Robert Half
Mississauga, ON
Contract
Our client is seeking a Payroll Specialist to support payroll operations across both Canadian and U.S. employee populations. This role is ideal for a payroll professional with strong…
Added 32 mins ago
Pursuits & Directories Manager
Aplin
Quebec, QC
Full-time
Partner directly with lawyers and BD stakeholders to develop client-focused value propositions, win themes and tailored pitch strategies.
Added 32 mins ago
Recruiter, Hourly
Towne
NB · Chiasson Office, NB
Full-time
The Recruiter, Hourly is a strategic partner to Towne’s hiring managers and business leaders, driving full-cycle recruitment while building genuine, lasting relationships within the local…
Added 32 mins ago
Recruiter, Hourly
Towne
NB · Chiasson Office, NB
Full-time
The Recruiter, Hourly is a strategic partner to Towne’s hiring managers and business leaders, driving full-cycle recruitment while building genuine, lasting relationships within the local…
Added 32 mins ago
Recruiter, Hourly
Towne
NB · Chiasson Office, NB
Full-time
The Recruiter, Hourly is a strategic partner to Towne’s hiring managers and business leaders, driving full-cycle recruitment while building genuine, lasting relationships within the local…
Added 32 mins ago
Identity & Access Management (IAM) - Bilingual
Alquemy Search & Consulting
Ottawa, ON
$90,000 to $134,000 CAD / year
Full-time
Strategic Planning & Design Guidance: Partner closely with the IAM Product Manager and Enterprise Architecture team to align solutions with the IAM roadmap, ensure compliance with security…
Added 32 mins ago
Technical Staffing Recruiter - Ottawa
TEKsystems
Ottawa, ON
Full-time
…the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping…

Aviso

Senior Service Designer

Toronto, ON, Canada

Pay: $95,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 6+ years of experience in a Service Design, User Research, Design Strategy, or similar field
Posting language: English
Posted: Oct 1, 2026

Apply About employer

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Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Service Designer to join our Client Experience team.

Reporting to the Director, Service Design, the Senior Service Designer is responsible for leading complex CX initiatives and managing a portfolio of strategic customer journeys across Aviso. You are a trusted consultant who partners with business leaders to align customer needs, business priorities and organizational goals to drive meaningful change. You apply advanced design methodologies and systems thinking to uncover opportunities, guide cross-functional teams, and influence decisions that improve customer and employee experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead complex and strategically important Service Design initiatives across priority journeys, business lines, or enterprise initiatives
Design and lead advanced discovery initiatives that address ambiguous business challenges: co-ordinate participants, design research plans, facilitate sessions, analyze and synthesize data, and uncover strategic opportunities
Translate complex evidence into compelling stories, strategic recommendations and service design artifacts such as vision statements, personas, ecosystem maps, experience maps, and service blueprints to build empathy and support senior-level decision-making
Facilitate workshops and align senior stakeholders on CX priorities and investments: facilitate problem framing and design sprints, simulate new service experiences, lead experience feedback collection for product pilots and inform future state experience direction
Mentor designers and cross-functional partners while providing strategic service design expertise across the organization
Serve as a role model and advisor, elevating customer centricity, inclusive design and design maturity across the organization
Contribute to and help lead improvements to service design practices, standards, methodologies, and journey management capabilities

Requirements

Your experience and skills:

A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology or related area. Graduate degree preferred
6+ years of experience in a Service Design, User Research, Design Strategy, or similar field
Expert-level knowledge of human-centered design, systems thinking, design thinking, and service design is required
Expertise in both fundamental and advanced service design methods such as problem definition, vision-framing, co-design sprints, and service prototyping - with a portfolio showing measurable impact on customer, employee or business outcomes
Proficient with journey management, insight management and service design platforms (e.g. TheyDo, Dovetail, UserTesting, Figma, Miro, Dscout)
Demonstrated ability to lead complex, cross-functional CX initiatives from discovery to implementation planning, shaping business decisions, product roadmaps and service improvements
Advanced facilitation, consulting, storytelling, and executive presentation skills
Proven experience influencing DIrector, VP, and senior leadership decision-making
Self-motivated, highly organized and confident working in a complex and dynamic organization
Experience mentoring designers and contributing to practice development
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $95,000 - $105,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Lead complex service design initiatives and strategic customer journeys, from discovery and research through synthesis, recommendations, and implementation planning. Advise and align senior stakeholders, facilitate workshops, mentor colleagues, and strengthen service design practices and customer-centricity across the organization.

Requirements

Requires a bachelor's degree in Design, Human-Computer Interaction, Human Factors, Psychology, or a related field, and at least six years of relevant experience; a graduate degree is preferred. Candidates need advanced service design and research expertise, a portfolio demonstrating measurable impact, strong facilitation and executive communication skills, and experience leading cross-functional initiatives and mentoring designers.

Skills

Service Design
Human-Centered Design
Systems Thinking
Design Thinking
User Research
Journey Management
Insight Management
Workshop Facilitation
Co-Design
Service Prototyping
Strategic Storytelling
Stakeholder Management
Executive Presentations
Cross-Functional Leadership
Inclusive Design
Mentoring

Benefits

Competitive Compensation
Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Human-Centered Design
Systems Thinking
Design Thinking
User Research
Design Strategy
Journey Management
Insight Management
Service Blueprint
Experience Mapping
Ecosystem Mapping
Personas
Co-Design Sprints
Service Prototyping
Design Research
Workshop Facilitation
Figma
Miro
Dovetail
UserTesting
Dscout
Financial Services
Wealth Management
Inclusive Design
Cross-Functional Collaboration
Executive Presentations
Product Roadmaps
English
French

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