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Added 21 mins ago
WI
Senior Principal Engineer / Technical Director - Tailings & Mine Waste
WSP in Canada
Kelowna, BC
- Full-time
As a Senior Principal Engineer / Technical Director - Tailings & Mine Waste, you will serve as a recognized technical authority and strategic advisor, leading some of the most complex and…
Added 51 mins ago
KC
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG Canada
St. John's, NL
- Full-time
…talent attraction strategy and delivery for Advisory (Risk Services and Deal Advisory). Reporting to the Director, Talent Attraction, this role will partner with senior business and HR…
Added 51 mins ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
A career in our Risk Modelling Services team as a Property & Casualty (P&C) Actuary, will provide you with the opportunity to contribute risk modelling, general insurance advice and…
Added 52 mins ago
MU
Case Manager Crisis Response
McGill University
Brown Student Serv.
- Full-time
…resources, facilitates referrals to appropriate campus and community services, and regularly consults with the Associate Director and the Crisis Response Team to ensure coordinated and…
Added 1 hour ago
UO
Project Manager 1
University of Victoria
Victoria, BC
- Full-time
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Added 1 hour ago
Program Administrator, Policy (contract until May 2028, Hybrid, Toronto)
Law Society of Ontario
Toronto, ON
We value each member of our team and invest in your professional learning and development.
Added 2 hours ago
LB
Account Manager
Lemieux Bédard
Sherbrooke, QC
- Full-time
The Account Manager plays a pivotal role on the Client Services team. They will be responsible for the progress of digital, print, television or radio advertising projects entrusted to…
Added 2 hours ago
LB
Account Supervisor
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Sherbrooke, QC
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Added 2 hours ago
FO
Managing Director Green Municipal Fund and Climate Programs
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Comprehensive range of employee benefits and services designed to support employee wellbeing and development. Please note: details and eligibility may vary depending on the role
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P&
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Added 2 hours ago
D
Account Manager
DEPT®
Toronto, ON
- $60,000 to $70,000 CAD / year
- Contract
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Added 2 hours ago
RM
M.L.T. Charge - Quality
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Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 2 hours ago
RG
Personal Support Worker - Part Time
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Windsor, ON
- Part-time
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Added 2 hours ago
CC
Chef de Partie
Compass Canada
Prince George, BC
- Part-time
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C
Temporary Sales Associate
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Burnaby, BC
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Added 2 hours ago
S
Medical Director One Rare
Sanofi
Toronto, ON
- $144,100 to $208,166.66 CAD / year
- Full-time
The Medical Director One Rare is a senior medical leader within the Sanofi Specialty Care Canada Medical Affairs team. This individual will define and drive the medical strategy and…
Added 2 hours ago
Director of Care
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Red Deer, AB
Reporting to the General Manager, the Director of Care leads and oversees the delivery, quality, and coordination of resident care, ensuring compliance with regulatory standards and…
Added 2 hours ago
TB
Supervisor, Stewardship Field Services (Golden Horseshoe)
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Supervisor, Stewardship Field Services, reporting to the Director, Stewardship Strategy. This vacancy is a full-time, permanent position. This role supports…
Added 2 hours ago
NB
Chief Backend Developer
National Bank of Canada
Montreal, QC
- Full-time
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Added 2 hours ago
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Senior advisor Digital Assets
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Montreal, QC
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NB
Senior Analyst Estates advisory
National Bank of Canada
Toronto, ON
- Full-time
…acting as a specialist in estate administration and advisory services. In this role, you will help client firms and internal partners navigate complex estate-related matters while ensuring…
Added 2 hours ago
A
Assistant Marketing Manager
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
Reporting to the Senior Director, Marketing and Product Portfolio, the Assistant Marketing Manager supports the strategic development of the Cheese & Butter category. The Assistant…
Added 4 hours ago
MF
Senior Portfolio Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Director, Portfolio Analytics, the Senior Portfolio Analyst will be a key contributor on the team responsible for delivering timely, accurate and scalable portfolio…
Added 4 hours ago
PA
Senior Developer, Data
Porter Airlines Inc.
Toronto, ON
- Full-time
Reporting to the Director, Decision Intelligence and Emerging Technologies, the Senior Developer, Data provides technical leadership and hands-on expertise in designing, building, and…
Added 4 hours ago
KC
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG Canada
Edmonton, AB
- Full-time
…talent attraction strategy and delivery for Advisory (Risk Services and Deal Advisory). Reporting to the Director, Talent Attraction, this role will partner with senior business and HR…

Aviso

Senior Service Designer

Toronto, ON, Canada

$95,000 to $105,000 CAD / year · Full-time

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Job details

Pay: $95,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 6+ years of experience in a Service Design, User Research, Design Strategy, or similar field
Posting language: English
Posted: Oct 1, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Service Designer to join our Client Experience team.

Reporting to the Director, Service Design, the Senior Service Designer is responsible for leading complex CX initiatives and managing a portfolio of strategic customer journeys across Aviso. You are a trusted consultant who partners with business leaders to align customer needs, business priorities and organizational goals to drive meaningful change. You apply advanced design methodologies and systems thinking to uncover opportunities, guide cross-functional teams, and influence decisions that improve customer and employee experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead complex and strategically important Service Design initiatives across priority journeys, business lines, or enterprise initiatives
Design and lead advanced discovery initiatives that address ambiguous business challenges: co-ordinate participants, design research plans, facilitate sessions, analyze and synthesize data, and uncover strategic opportunities
Translate complex evidence into compelling stories, strategic recommendations and service design artifacts such as vision statements, personas, ecosystem maps, experience maps, and service blueprints to build empathy and support senior-level decision-making
Facilitate workshops and align senior stakeholders on CX priorities and investments: facilitate problem framing and design sprints, simulate new service experiences, lead experience feedback collection for product pilots and inform future state experience direction
Mentor designers and cross-functional partners while providing strategic service design expertise across the organization
Serve as a role model and advisor, elevating customer centricity, inclusive design and design maturity across the organization
Contribute to and help lead improvements to service design practices, standards, methodologies, and journey management capabilities

Requirements

Your experience and skills:

A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology or related area. Graduate degree preferred
6+ years of experience in a Service Design, User Research, Design Strategy, or similar field
Expert-level knowledge of human-centered design, systems thinking, design thinking, and service design is required
Expertise in both fundamental and advanced service design methods such as problem definition, vision-framing, co-design sprints, and service prototyping - with a portfolio showing measurable impact on customer, employee or business outcomes
Proficient with journey management, insight management and service design platforms (e.g. TheyDo, Dovetail, UserTesting, Figma, Miro, Dscout)
Demonstrated ability to lead complex, cross-functional CX initiatives from discovery to implementation planning, shaping business decisions, product roadmaps and service improvements
Advanced facilitation, consulting, storytelling, and executive presentation skills
Proven experience influencing DIrector, VP, and senior leadership decision-making
Self-motivated, highly organized and confident working in a complex and dynamic organization
Experience mentoring designers and contributing to practice development
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $95,000 - $105,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Lead complex service design initiatives and strategic customer journeys, from discovery and research through synthesis, recommendations, and implementation planning. Advise and align senior stakeholders, facilitate workshops, mentor colleagues, and strengthen service design practices and customer-centricity across the organization.

Requirements

Requires a bachelor's degree in Design, Human-Computer Interaction, Human Factors, Psychology, or a related field, and at least six years of relevant experience; a graduate degree is preferred. Candidates need advanced service design and research expertise, a portfolio demonstrating measurable impact, strong facilitation and executive communication skills, and experience leading cross-functional initiatives and mentoring designers.

Skills

Service Design
Human-Centered Design
Systems Thinking
Design Thinking
User Research
Journey Management
Insight Management
Workshop Facilitation
Co-Design
Service Prototyping
Strategic Storytelling
Stakeholder Management
Executive Presentations
Cross-Functional Leadership
Inclusive Design
Mentoring

Benefits

Competitive Compensation
Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Human-Centered Design
Systems Thinking
Design Thinking
User Research
Design Strategy
Journey Management
Insight Management
Service Blueprint
Experience Mapping
Ecosystem Mapping
Personas
Co-Design Sprints
Service Prototyping
Design Research
Workshop Facilitation
Figma
Miro
Dovetail
UserTesting
Dscout
Financial Services
Wealth Management
Inclusive Design
Cross-Functional Collaboration
Executive Presentations
Product Roadmaps
English
French

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