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Added 13 mins ago
WO
Physiotherapist - Physio Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care…
Added 13 mins ago
WO
Physiotherapy Assistant/Occupational Therapy Assistant - Physiotherapy Assistant Corporate
William Osler Health System
Brampton, ON
- Part-time
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care…
Added 57 mins ago
WO
Physiotherapy Assistant/Occupational Therapy Assistant - Physiotherapy Assistant Corporate
William Osler Health System
Brampton, ON
- Part-time
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care…
Added 57 mins ago
WO
Physiotherapist - Physio Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care…
Added 57 mins ago
WO
Physiotherapy Assistant/Occupational Therapy Assistant - Physiotherapy Assistant Corporate
William Osler Health System
Brampton, ON
- Part-time
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care…
Added 1 hour ago
WO
Physiotherapist - Physio Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care…
Added 1 hour ago
MF
HR Internship
McConnell Foundation
Montreal, QC
- Temporary
Headquartered in Toronto, the McConnell Foundation is a pan-Canadian private family foundation that supports efforts to build a more sustainable, inclusive and resilient Canada. The…
Added 4 hours ago
WC
Housing Services Coordinator (2026-410-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
This position is accountable to the Manager, Tenant Resolutions and Housing Operations for the daily management of the physical, administrative and operational components of the housing…
Added 5 hours ago
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Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
…to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our…
Added 6 hours ago
WC
Case Manager (2026-398-CC)
WoodGreen Community Services
Toronto, ON
- Contract
Competition # 2026-398-CC Case Manager (2026-398-CC)
Added 7 hours ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 7 hours ago
SD
Pharmacy Manager
Shoppers Drug Mart
Airdrie, AB
- Full-time
Role Description The Pharmacy Manager is responsible for overseeing daily pharmacy operations in an on-site, full-time role located in Airdrie, AB. This includes managing prescription…
Added 8 hours ago
MH
Manager, Digital Marketing
Mattamy Homes
Toronto, ON
- Full-time
…homebuilders connects with homebuyers across the country. As Manager, Digital Marketing, you’ll lead high-investment, integrated media initiatives across the full community lifecycle – from…
Added 11 hours ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
The successful candidate will join a dynamic team that supports diverse and innovative approaches to community resilience, reconciliation and climate change. We do this through a variety of…
Added 12 hours ago
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Warehouse Manager
Uline
Milton, ON · Toronto, ON
- Full-time
…training and teamwork? Then you belong at Uline! As a Warehouse Manager, you’ll work hands-on to help lead Uline’s daily warehouse operations. It’s an exciting time to join our growing…
Added 13 hours ago
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Senior Designer, ICT/Security
HDR
Calgary, AB · Toronto, ON
- Full-time
…you could help make great things possible not only in your community, but around the…
Added 14 hours ago
CH
Financial Accountant
CBI Health
Toronto, ON
- Full-time
CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways…
Added 14 hours ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
This is an excellent opportunity for a Business Development Manager, Sales Development Manager or other person in a quota carrying role to take the next step in their career. The role is…
Added 16 hours ago
TH
Senior Project Manager (Capital Planning and Redevelopment)
Trillium Health Partners
Mississauga, ON
- $53 to $66.25 CAD / hour
- Full-time
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities…
Added 16 hours ago
UH
Administrative Assistant II, General
University Health Network
Toronto, ON
- Full-time
…sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 16 hours ago
UH
Registered Nurse - Brain Program - Inpatient Stroke Rehabilitation
University Health Network
Toronto, ON
- Part-time
…sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 17 hours ago
HR
Porter
Humber River Health
ON · Greater Toronto Area, ON
- Other
…our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West…
Added 17 hours ago
Office Manager
EBC Inc.
Mississauga, ON
…Infrastructure, Industrial, and Major Projects. Our fast-growing Toronto office represent a significant portion of EBC’s operations and EBC, as one of Canada’s leading firms has extensive…
Added 22 hours ago
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F&B Greeter (Part Time)
Park Hyatt
Toronto, ON
- Part-time
Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for…
Added 22 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)

Aviso

Senior Service Designer

Toronto, ON, Canada

$95,000 to $105,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $95,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Apr 29, 2027
Experience: 6+ years of experience in a Service Design, User Research, Design Strategy, or similar field
Posting language: English
Posted: Oct 6, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Service Designer to join our Client Experience team.

Reporting to the Director, Service Design, the Senior Service Designer is responsible for leading complex CX initiatives and managing a portfolio of strategic customer journeys across Aviso. You are a trusted consultant who partners with business leaders to align customer needs, business priorities and organizational goals to drive meaningful change. You apply advanced design methodologies and systems thinking to uncover opportunities, guide cross-functional teams, and influence decisions that improve customer and employee experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead complex and strategically important Service Design initiatives across priority journeys, business lines, or enterprise initiatives
Design and lead advanced discovery initiatives that address ambiguous business challenges: co-ordinate participants, design research plans, facilitate sessions, analyze and synthesize data, and uncover strategic opportunities
Translate complex evidence into compelling stories, strategic recommendations and service design artifacts such as vision statements, personas, ecosystem maps, experience maps, and service blueprints to build empathy and support senior-level decision-making
Facilitate workshops and align senior stakeholders on CX priorities and investments: facilitate problem framing and design sprints, simulate new service experiences, lead experience feedback collection for product pilots and inform future state experience direction
Mentor designers and cross-functional partners while providing strategic service design expertise across the organization
Serve as a role model and advisor, elevating customer centricity, inclusive design and design maturity across the organization
Contribute to and help lead improvements to service design practices, standards, methodologies, and journey management capabilities

Requirements

Your experience and skills:

A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology or related area. Graduate degree preferred
6+ years of experience in a Service Design, User Research, Design Strategy, or similar field
Expert-level knowledge of human-centered design, systems thinking, design thinking, and service design is required
Expertise in both fundamental and advanced service design methods such as problem definition, vision-framing, co-design sprints, and service prototyping - with a portfolio showing measurable impact on customer, employee or business outcomes
Proficient with journey management, insight management and service design platforms (e.g. TheyDo, Dovetail, UserTesting, Figma, Miro, Dscout)
Demonstrated ability to lead complex, cross-functional CX initiatives from discovery to implementation planning, shaping business decisions, product roadmaps and service improvements
Advanced facilitation, consulting, storytelling, and executive presentation skills
Proven experience influencing DIrector, VP, and senior leadership decision-making
Self-motivated, highly organized and confident working in a complex and dynamic organization
Experience mentoring designers and contributing to practice development
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $95,000 - $105,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Lead complex service design initiatives and strategic customer journeys, from discovery and research through synthesis, recommendations, and implementation planning. Facilitate stakeholder alignment, mentor colleagues, and advance customer-centric design practices and journey management across the organization.

Requirements

Requires a bachelor's degree in design, human-computer interaction, human factors, psychology, or a related field; a graduate degree is preferred, along with at least six years of relevant experience. Candidates should bring expert service design and research capabilities, a portfolio demonstrating measurable impact, proficiency with design platforms, and strong facilitation, consulting, storytelling, and executive-influence skills; English fluency is required and French is an asset.

Skills

Service Design
Human-Centered Design
Systems Thinking
Design Thinking
Customer Experience Strategy
User Research
Journey Management
Workshop Facilitation
Co-Design
Service Prototyping
Stakeholder Management
Strategic Storytelling
Executive Presentations
Cross-Functional Leadership
Inclusive Design
Mentoring

Benefits

Competitive Compensation
Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Human-Centered Design
Systems Thinking
Design Thinking
User Research
Journey Management
Insight Management
Problem Definition
Vision Framing
Co-Design Sprints
Service Prototyping
Design Research
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Design Sprints
Customer-Centricity
Inclusive Design
TheyDo
Dovetail
UserTesting
Figma
Miro
Dscout
Financial Services
Wealth Management
Cross-Functional Collaboration

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