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Added 9 mins ago
Area Manager
AFD Petroleum Ltd.
Kelowna, BC
$100,000 to $140,000 CAD / year
Full-time
The Area Manager is responsible for supervising and managing all sales, warehousing, and distribution functions at the branch, in coordination with the Head Office. Approximately 70% of the…
Added 9 mins ago
(CAN) Over-the-Counter Associate
Walmart Canada
Sylvan Lake, AB
Full-time
Position Summary...A Over-the-Counter Associate assists customers, properly zones his/her assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and…
Added 10 mins ago
Fitness Leader ID #1628
YMCA of Simcoe/Muskoka
Midland, ON
Plan, organize and deliver fitness programs and services. Maintain records as needed including program area maintenance items and daily checklists.
Added 10 mins ago
Manager, External Affairs
WestJet Group
Calgary, AB
…work-from-home. The successful candidate must reside in the Ottawa area and be available for approximately 25% travel as…
Added 10 mins ago
Wellness Coach & Personal Trainer ID #1629
YMCA of Simcoe/Muskoka
Midland, ON
Plan, organize and deliver fitness programs and services (group and individual). Maintain records as needed including program area maintenance items and daily checklists.
Added 39 mins ago
(CAN) Directs Store Delivery Associate
Walmart Canada
Surrey, BC
Full-time
Receiving Area Organization and Documentation
Added 39 mins ago
Shipping and Receiving Assistant
Quik's Farm Ltd
Chilliwack, BC
Full-time
Work under the direction of the Logistics Manager to ensure shipments meet tight timelines.
Added 40 mins ago
Private Trust Client Service Associate - Indigenous Trust Services (ITS)
TD
Winnipeg, MB · Calgary, AB
Full-time
Are you revered for your attention to detail and seamless service delivery to both client and your relationship manager? If so, then this can be perfect for you. As Private Trust Client…
Added 40 mins ago
Associate Investment Advisor I
TD
Toronto, ON
Full-time
Are you a dedicated account manager in tune to the needs of high value brokerage clients? Can you provide professional and flawless service delivery in support of your designated Investment…
Added 40 mins ago
Customer Service Representative
Circle K
Charlottetown, PE
Part-time
Greets customers as they enter the area and thanks customers as they leave.
Added 40 mins ago
Nursing Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Working as part of a multidisciplinary team under the supervision of the Manager Health Services or Nurse in Charge, the incumbent:
Added 40 mins ago
Health Care Aide
Winnipeg Regional Health Authority
Winnipeg, MB
Under the supervision of the Manager, Health Services, and under the direction of the Registered Nurse, the Health Care Aide (HCA) acts as a member of the interdisciplinary health care…
Added 40 mins ago
Health Care Aide - Riverview Health Centre
Winnipeg Regional Health Authority
Winnipeg, MB
Under the supervision of the Manager, Health Services, and under the direction of the Registered Nurse, the Health Care Aide (HCA) acts as a member of the interdisciplinary health care…
Added 40 mins ago
Registered Psychiatric Nurse (N2) - Geri Mental Health
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 40 mins ago
General Duty Nurse (N2) - Medicine Program
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 40 mins ago
Supervisor (Part Time)
Carters Inc.
Ottawa, ON
Part-time
Lead and execute an assigned business focus area through planning and detailed follow through
Added 54 mins ago
Sales Consultant
Sysco
Vancouver, BC · Sysco Vancouver
Full-time
Utilizes PMT & Deal Manager to support territory and market share growth
Added 54 mins ago
Area Manager II, YYZ1
Amazon
Mississauga, ON
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their…
Added 54 mins ago
Rehabilitation Assistant (Occupational Therapy/Physiotherapy)
Vancouver Coastal Health
Richmond, BC
$32.84 CAD / hour
Full-time
…functions under the operational supervision of the Program Manager, the practice supervision of the Occupational Therapy and Physiotherapy Practice Coordinators and the work direction of…
Added 54 mins ago
Tool Crib Attendant
Sureway Construction Group
Edmonton, AB
Full-time
Escalate any identified material and tool discrepancies to the Parts Manager
Added 54 mins ago
Dietary Aide Operations
Providence Healthcare
Vancouver, BC
Other
The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the…
Added 54 mins ago
Group Leader and Senior Project Manager, Highways and Municipal Roads
GFT
Ottawa, ON
Full-time
As a Group Leader and Senior Project Manager, Highways and Municipal Roads, you will lead our Ottawa Roadway Team supporting the Area Manager with personnel management, resourcing, and…
Added 1 hour ago
Overnight Freight Team Associate: Full Time - DUNCAN
The Home Depot Canada
Duncan, BC
Full-time
Communicating with other freight team members to ensure all product is stocked in the proper area.
Added 1 hour ago
Business Advisor
City of Saint John
Saint John, NB
Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 1 hour ago
Temporary Administrative Assistant 6 (up to 12 months)
City of Saint John
Saint John, NB
Temporary
Reporting to the Manager, Customer Service & Operations in Growth and Community Services, the position is responsible for a variety of administrative duties to provide the necessary support…

Aviso

Service Designer, Temporary

Vancouver, BC, Canada

Pay: This position is posted with an expected salary range of $70- $75 CAD per hour.
Job type: Contract
Apply by: Mar 24, 2027
Education: Bachelor’s degree
Experience: 5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
Posting language: English
Posted: Aug 31, 2026

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Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems, build empathy, and explore future state experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client journeys for that line of business
Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints
Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions, prototype and validate proof of concepts, and inform business planning of potential CX initiatives
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things
Play a key role in increasing customer centricity and design maturity across the organization
Provide research and design subject matter expertise to other internal departments and external partners as required

Requirements

Your experience and skills:

5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required. Graduate degree is preferred
Subject matter expertise in user-centered design, design thinking, and service design is required
Implementation of fundamental service design methods such as in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing - with a portfolio of case studies as proof
Proficient with various design and research tools (e.g. TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro , Dscout)
Proven experience discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
Strong consulting, storytelling and presentation skills
Strong collaboration, influencing and stakeholder management at all levels, including leadership
Self-motivated, highly-organized and confident working in a complex and dynamic organization
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70- $75 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Lead service design and research for two customer journeys, assessing current experiences and translating findings into actionable insights and design artifacts. Facilitate cross-functional exploration, prototyping, and validation of future-state recommendations while supporting customer-centricity and improving service design operations.

Requirements

Requires 5–7 years of relevant experience and a bachelor's degree in Design, Human-Computer Interaction, Human Factors, Psychology, or a related field; a graduate degree is preferred. Candidates need service design expertise, practical research-method experience supported by case studies, proficiency with design and research tools, and strong consulting, communication, collaboration, and stakeholder-management skills.

Skills

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshop Facilitation
Concept Testing
Research Synthesis
Storytelling
Stakeholder Management
Prototyping
Figma

Visa sponsorship

Not detected in the job text

Keywords

Service Design
User Research
Design Strategy
Customer Experience
Employee Experience
Customer Journeys
User-Centered Design
Design Thinking
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshops
Concept Testing
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Research Synthesis
Prototyping
Proof Of Concept
Stakeholder Management
Product Roadmaps
TheyDo
Dovetail
UserTesting
Trend Watching
Figma
Miro
Dscout

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