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Added 27 mins ago
Senior Director, Controllership & Operations Transformation
Salesforce Partner Canada
Toronto, ON
Full-time
As the Senior Director within the Salesforce Controllership group, you will be the strategic owner of our Finance system architecture, data flow, and enhancement roadmap. It is a critical…
Added 27 mins ago
Director, Finance Data Strategy & Stewardship
Salesforce Partner Canada
Toronto, ON
Full-time
As a member of the Controllership organisation, the Director of Finance Data Strategy & Stewardship will lead the end-to-end strategy, governance, and lifecycle management of Finance data…
Added 1 hour ago
E-Commerce and Analytics Manager
H.I.S Canada Travel Inc.
Toronto, ON
Full-time
Reports To: Senior Director, Integrated Marketing
Added 1 hour ago
Sales Director - Canada
CBRE
Vancouver, BC
Full-time
Drive our growth as a Sales Director by securing high-profile business within key market sectors. You will lead the design of tailored sales solutions that address the unique needs of our…
Added 1 hour ago
Account Manager
Lemieux Bédard
Sherbrooke, QC
Full-time
…with clients, they support the Account Supervisor or Account Director by proposing effective communication strategies for the success of the health product brands under their…
Added 1 hour ago
Sr Manager, Clinic Transformation - East
WELL Health Technologies Corp
Toronto, ON
$85,000 to $100,000 CAD / year
Design CT’s national KPI framework and reporting cadences - giving the Director and leadership a real-time view across all provinces
Added 1 hour ago
Manager, Guide Dog Training
Canadian National Institute for the Blind
Carleton Place, ON
$85,556 to $106,945 CAD / year
Full-time
Reports To: Director, Guide Dog Training & Apprenticeships
Added 1 hour ago
Sales Director
Convergint Technologies Ltd
Mississauga, ON
$150,000 to $200,000 CAD / year
Convergint is looking for a team-oriented, Sales Director to join our amazing culture in Toronto, ON. As a Sales Director, you will be responsible for the strategy, performance, and…
Added 1 hour ago
Moncler Team Lead - Yorkdale Shopping Centre, Toronto
BoF Careers
Toronto, ON · Greater Toronto Area, Canada
Full-time
…brand experience that combines tradition with forward-thinking strategy, continuously setting the standard for the luxury…
Added 2 hours ago
Manager, Collections
Rogers Bank
Vernon, BC
Full-time
Manage relationships with third-party collections partners and support vendor performance and strategy.
Added 2 hours ago
Manager, Collections
Rogers Bank
Pickering, ON
Full-time
Manage relationships with third-party collections partners and support vendor performance and strategy.
Added 2 hours ago
Manager, Collections
Rogers Bank
Ottawa, ON
Full-time
Manage relationships with third-party collections partners and support vendor performance and strategy.
Added 2 hours ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
Full-time
In this role, you will bring together strategy, sales, brand, business and fan experience to help grow two of Toronto’s professional football properties: Toronto FC and the Toronto…
Added 2 hours ago
Senior Director-Head of CNB Wealth Business Architecture
RBC
Toronto, ON
Full-time
The Senior Director-Head of CNB Wealth Business Architecture is a senior leadership role within City National Bank (RBC) Wealth Technology, reporting directly to the Head of CNB Wealth…
Added 2 hours ago
Lead Change Management Specialist
RBC
Toronto, ON
Full-time
…DevOps & EA Business Office, reporting directly to the Senior Director. This role owns the full Change Management mandate for the Business Office: enterprise change delivery for DevOps & EA…
Added 2 hours ago
Director EIAM Strategy &Technical Product Management (Global Security)
RBC
Vancouver, BC · Toronto, ON · Bedford, QC
Full-time
The Director of EIAM Strategy & Technical Product Management is responsible for defining and executing integrated product strategy across Royal Bank of Canada's Enterprise Identity and…
Added 2 hours ago
AI Learning Associate Director - Learning and Development (18-month contract)
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Calgary, AB · Waterloo, ON
As the AI Learning Associate Director, you will serve as a strategic advisor and learning capability leader responsible for shaping, scaling and activating EY Canada's AI learning strategy,…
Added 2 hours ago
Director & Assistant Market Leader, Private Wealth
BMO
Toronto, ON · FCP
Full-time
The Director & Assistant Market Leader supports the organization’s growth objectives by enhancing profitability, market share and loyalty of the assigned Private Wealth branch / market with…
Added 2 hours ago
Regional Sales Manager, BMO InvestorLine
BMO
Victoria, BC
Full-time
…process development, to execute against the sales delivery strategy and customer positioning of the InvestorLine…
Added 3 hours ago
Managing Director, Delivery
S.I. Systems ULC
Vancouver, BC
$120,000 to $160,000 CAD / year
As a Managing Director, Delivery, you’ll sit at the center of our recruiting engine - leading high-performing teams, shaping talent strategy, and driving results that directly impact…
Added 3 hours ago
Commercial & Contracts Director
Stelia Aerospace North America Inc
Lunenburg, NS
Reporting to the Chief Financial Officer, the Commercial & Contracts Director assesses and mitigates risk for the organization by reviewing, negotiating, and preparing contracts and…
Added 3 hours ago
Manager, Partnerships (one-year contract)
Windmill Microlending
Toronto, ON
$80,000 to $85,000 CAD / year
…services or products for our clients. Reporting to the Associate Director, Partnerships, the role is a key strategic contributor to Windmill’s broader Partnerships department, as part of a…
Added 3 hours ago
Communications and Social Media Specialist
Windmill Microlending
Calgary, AB
$65,000 to $75,000 CAD / year
Drive employee ambassadorship: support the MarCom national director to inspire staff to champion Windmill in their local community.
Added 3 hours ago
Senior Specialist, Grants and Donor Stewardsh
Windmill Microlending
Toronto, ON
$70,000 to $80,000 CAD / year
…join our national Development team. Reporting to the National Director, Philanthropy and Campaigns, this role operates at the critical intersection of high-stakes fundraising, complex…
Added 3 hours ago
Director of Business Development (Vancouver)
Boast Capital LP
Vancouver, BC
…giving our experts the insight needed to tailor each claim strategy to the client’s current needs, R&D roadmap, and broader business objectives. Since 2011, Boast has helped more than 2,000…

Aviso

Service Designer, Temporary

Vancouver, BC, Canada

Pay: This position is posted with an expected salary range of $70- $75 CAD per hour.
Job type: Contract
Apply by: Mar 24, 2027
Education: Bachelor’s degree
Experience: 5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
Posting language: English
Posted: Aug 31, 2026

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Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems, build empathy, and explore future state experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client journeys for that line of business
Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints
Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions, prototype and validate proof of concepts, and inform business planning of potential CX initiatives
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things
Play a key role in increasing customer centricity and design maturity across the organization
Provide research and design subject matter expertise to other internal departments and external partners as required

Requirements

Your experience and skills:

5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required. Graduate degree is preferred
Subject matter expertise in user-centered design, design thinking, and service design is required
Implementation of fundamental service design methods such as in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing - with a portfolio of case studies as proof
Proficient with various design and research tools (e.g. TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro , Dscout)
Proven experience discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
Strong consulting, storytelling and presentation skills
Strong collaboration, influencing and stakeholder management at all levels, including leadership
Self-motivated, highly-organized and confident working in a complex and dynamic organization
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70- $75 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Lead service design and research for two customer journeys, assessing current experiences and translating findings into actionable insights and design artifacts. Facilitate cross-functional exploration, prototyping, and validation of future-state recommendations while supporting customer-centricity and improving service design operations.

Requirements

Requires 5–7 years of relevant experience and a bachelor's degree in Design, Human-Computer Interaction, Human Factors, Psychology, or a related field; a graduate degree is preferred. Candidates need service design expertise, practical research-method experience supported by case studies, proficiency with design and research tools, and strong consulting, communication, collaboration, and stakeholder-management skills.

Skills

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshop Facilitation
Concept Testing
Research Synthesis
Storytelling
Stakeholder Management
Prototyping
Figma

Visa sponsorship

Not detected in the job text

Keywords

Service Design
User Research
Design Strategy
Customer Experience
Employee Experience
Customer Journeys
User-Centered Design
Design Thinking
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshops
Concept Testing
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Research Synthesis
Prototyping
Proof Of Concept
Stakeholder Management
Product Roadmaps
TheyDo
Dovetail
UserTesting
Trend Watching
Figma
Miro
Dscout

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