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Added 5 hours ago
Front Desk Receptionist
Niagara Ina Grafton Gage Village
Welland, ON · Niagara College, ON
Part-time
…provide housing to more than 500 seniors. At the Village, seniors live in either rental, rent-geared-to-income apartments, life lease bungalows or apartments, bedsitter rooms, or long-term…
Added 18 hours ago
Senior Systems Engineer
Aviso
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Reporting to the Director, Technology Support Services, the Senior Systems Engineer is responsible for independently operating, engineering, and improving Aviso's hybrid infrastructure…
Added 18 hours ago
Service Designer, Temporary
Aviso
Vancouver, BC
Contract
Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller…
Added 18 hours ago
Senior Data Engineer, Temporary
Aviso
Toronto, ON
Temporary
Reporting to the Sr Director, Data Platform Delivery and Engineering, the Data Engineer is responsible for designing, building, and collaborating with Development, Security, and TSP Ops…
Added 18 hours ago
Security GRC Specialist
Aviso
Toronto, ON
$105,000 to $125,000 CAD / year
Full-time
Reporting to the Director of Security Governance, Risk & Compliance (GRC), the Security GRC Specialist will be responsible to govern the risk management lifecycle, including monitoring…
Added 18 hours ago
Solution Architect
Aviso
Toronto, ON
$150,000 to $168,000 CAD / year
Full-time
Reporting to the Director, Technical Delivery and Architecture, the Solution Architect is responsible for developing and delivering technology architecture and design strategies and…
Added 1 day ago
Director, HR Employee Service Centre
Extendicare
Markham, ON · Extendicare (Canada) Inc.
Full-time
Reporting to the Vice President, HR Operations, the Director, Employee Service Centre (ESC) is accountable for the strategic design, operational performance, and continuous improvement of…
Added 1 day ago
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
Full-time
…assessing financial processes, identify areas for improvement, and design and implement solutions to streamline financial operations, enhance controls, and reduce costs. You will be…
Added 2 days ago
Consultant, GRS
People Corporation
Calgary, AB · Edmonton, AB · AB - PC Calgary
Full-time
Maintain and service an assigned block of group retirement clients through proactive consulting and relationship management
Added 2 days ago
Senior Manager, HRIS
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Sr. Director, HR Technology & Employee Experience, the Sr. Manager, HRIS is accountable for the integrity, quality, and future-readiness of Extendicare's HR system…
Added 2 days ago
Director of Recruiting & People Strategy
Hadley Designs
Remote, Canada
Full-time · Remote
As the Director of Recruiting & People Strategy, you will own how Hadley Designs sources, vets, and closes top global talent, and you will own the broader people system that talent steps…
Added 2 days ago
Lead Lighting Artist / Chef.fe d’équipe Éclairage
NBCUniversal
Montreal, QC
Full-time
…Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television…
Added 2 days ago
Director, Programs & Advisor Community - Financial Horizons
The Canada Life Assurance Company
Hamilton, ON · London, ON · Toronto, ON
Identify advisor needs, industry trends, and business opportunities to inform program design.
Added 2 days ago
Assistant Director of People & Culture (Contract)
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
Full-time
This role reports to the Director of People & Culture, and oversees the People & Culture Manager, Talent Acquisition Manager, and People & Culture Coordinator. It is responsible for the…
Added 2 days ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
Full-time
…growing wayfinding practice. We bring together user experience, design thinking and strategic problem solving to help people navigate complex environments more…
Added 2 days ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
$100,000 to $150,000 CAD / year
Full-time
…growing wayfinding practice. We bring together user experience, design thinking and strategic problem solving to help people navigate complex environments more…
Added 2 days ago
Manager, Digital, Brand and Design
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Reporting to the Director, Communications and Content Strategy, this position is responsible for managing the development and delivery of creative content, design and digital solutions to…
Added 2 days ago
Director HR Employee Service Centre
Extendicare
Markham, ON
Full-time
Reporting to the Vice President, HR Operations, the Director, Employee Service Centre (ESC) is accountable for the strategic design, operational performance, and continuous improvement of…
Added 2 days ago
Sr Director, Blockchain Application Engineering
CIBC
Toronto, ON
Full-time
…tokenized deposits and enterprise blockchain solutions. As a Sr. Director, Block-Chain Application Engineering, you'll lead the build-out of our digital assets engineering practice and…
Added 2 days ago
Brightshores Transformation Lead – HIS Renewal – Information Technology #486-26
Brightshores Health System
Owen Sound, ON
Full-time
…a clinical transformation and adoption role - not a system design role. The incumbent will help clinicians, physicians, leaders, and operational teams understand, prepare for, adopt, and…
Added 2 days ago
Oracle Cloud Technical Architect
Nuvei
Remote, Canada
Remote
At Nuvei, we live our core values, and we thrive on solving complex problems. We are dedicated to continually improving our product and providing relentless customer service. We are always…
Added 2 days ago
Oracle Cloud Developer
Nuvei
Remote, Canada
Remote
At Nuvei, we live our core values, and we thrive on solving complex problems. We are dedicated to continually improving our product and providing relentless customer service. We are always…
Added 2 days ago
Human Capital Director, Deals
Pwc Canada
Toronto, ON
Full-time
As the Human Capital Business Partner (HCBP) Director, you will partner with your People Experience Leader (PEL) and line of service (LoS) leadership team to drive and execute people…
Added 2 days ago
Human Capital Director, Deals
PwC
Toronto, ON
Full-time
As the Human Capital Business Partner (HCBP) Director, you will partner with your People Experience Leader (PEL) and line of service (LoS) leadership team to drive and execute people…
Added 3 days ago
Director of Operations
Vetster Inc
Toronto, ON
Full-time
Reporting to the COO, the Director of Operations will lead two things at once, company-wide operations and planning, and leadership of our Customer Experience organization. CE brings two…

Closed listing

Aviso

Service Designer, Temporary

Vancouver, BC, Canada

Pay: This position is posted with an expected salary range of $70- $75 CAD per hour.
Job type: Contract
Closing date: Mar 24, 2027
Education: Bachelor’s degree
Experience: 5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
Posting language: English
Posted: Aug 31, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

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Added 18 hours ago
Service Designer, Temporary
Aviso · Vancouver, BC, Canada
Added 13 days ago
PT Retail Seasonal Operations Associate, Maje, McArthurGlen Designer Outlet, Richmond, British Columbia
SMCP NORTH AMERICA (US, CANADA) · Richmond, BC, Canada
Added 17 days ago
Game Designer (Systems)
2K · Burnaby, BC, Canada
$62,800 to $92,920 CAD / year
Added 1 month ago
Service Designer, Temporary
Aviso Wealth · Remote, Canada
$70 to $75 CAD / hour

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems, build empathy, and explore future state experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client journeys for that line of business
Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints
Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions, prototype and validate proof of concepts, and inform business planning of potential CX initiatives
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things
Play a key role in increasing customer centricity and design maturity across the organization
Provide research and design subject matter expertise to other internal departments and external partners as required

Requirements

Your experience and skills:

5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required. Graduate degree is preferred
Subject matter expertise in user-centered design, design thinking, and service design is required
Implementation of fundamental service design methods such as in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing - with a portfolio of case studies as proof
Proficient with various design and research tools (e.g. TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro , Dscout)
Proven experience discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
Strong consulting, storytelling and presentation skills
Strong collaboration, influencing and stakeholder management at all levels, including leadership
Self-motivated, highly-organized and confident working in a complex and dynamic organization
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70- $75 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

About employer

More about this job

Responsibilities

Lead service design and research for two customer journeys, assessing current experiences and translating findings into actionable insights and design artifacts. Facilitate cross-functional exploration, prototyping, and validation of future-state recommendations while supporting customer-centricity and improving service design operations.

Requirements

Requires 5–7 years of relevant experience and a bachelor's degree in Design, Human-Computer Interaction, Human Factors, Psychology, or a related field; a graduate degree is preferred. Candidates need service design expertise, practical research-method experience supported by case studies, proficiency with design and research tools, and strong consulting, communication, collaboration, and stakeholder-management skills.

Skills

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshop Facilitation
Concept Testing
Research Synthesis
Storytelling
Stakeholder Management
Prototyping
Figma

Visa sponsorship

Not detected in the job text

Keywords

Service Design
User Research
Design Strategy
Customer Experience
Employee Experience
Customer Journeys
User-Centered Design
Design Thinking
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshops
Concept Testing
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Research Synthesis
Prototyping
Proof Of Concept
Stakeholder Management
Product Roadmaps
TheyDo
Dovetail
UserTesting
Trend Watching
Figma
Miro
Dscout

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