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Added 2 mins ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 2 mins ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…excellent organizational and communication skills to serve as Manager of the Centre of Excellence in Hypertension and Vascular…
Added 2 mins ago
Job Posting Title Financial Analyst (12-Month term)
NAV CANADA
Ottawa, ON
Contract
Collaborate with the Accounting Operations group on the day-to-day management of the financial accounting and budgeting systems, including recommending enhancements and participating in…
Added 2 mins ago
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Contract
Added 3 mins ago
Manager, Global Onboarding Experience - Global HR
Scotiabank
Toronto, ON
The Manager contributes to the overall success of the Global Onboarding Experience team within Global HR Operations ensuring specific individual goals, plans, initiatives are executed /…
Added 3 mins ago
Senior Analyst GWO Business Risk Management, Toronto
Scotiabank
Toronto, ON
Contributes to the overall success of the Global Wholesale Operations (GWO) risk and control strategy through driving and implementation of enterprise policies, standards, methodology and…
Added 3 mins ago
Assistant Manager, Lending Services, Corporate Credit (GWO)
Scotiabank
Toronto, ON
…for supervising a team of deal analyst and working with the Manager/ other Deal Assistant…
Added 3 mins ago
Assistant Manager- Stoney Creek
Scotiabank
ON · Stoney Creek, ON
As the Assistant Manager Trainee, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business…
Added 3 mins ago
B2B Growth Marketing Specialist
XTRACT ONE
Toronto, ON
Full-time
…with a "growth hacker" mindset to serve as the strategist and manager of multi-channel campaigns for Xtract One. This role focuses primarily on campaign strategy, rapid program execution,…
Added 3 mins ago
Remote Site Maintenance Technician/Lead Haida Gwaii
West Coast Fishing Club
North Coast
Full-time
…guests and staff. Working under the direction of the General Manager, this position supports the operation, inspection, repair, and improvement of the lodge's mechanical systems, utilities,…
Added 3 mins ago
Dock Supervisor
J.D. Irving, Limited
Concord, ON
Full-time
Midland Transport is currently seeking an Office Manager in Concord, ON. Dock Supervisor is in charge of executing the dock plan developed by mangers by assigning trailers, liaising with…
Added 3 mins ago
Fulfillment Center Supervisor
Cozey
Mont-Royal, QC
Reporting to the Manager, Fulfillment Center, the mission of the Fulfillment Center Supervisor is to own the evening shift at our Montreal fulfillment center and make sure every order that…
Added 17 mins ago
Manager, Ease Cloud Accounting Services
ACCA Careers
Brandon, MB
Full-time
Make an impact with our ease Cloud Accounting Services team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 17 mins ago
Clinic Manager – Perth, Ontario
MedSleep
Perth, ON
Full-time
Clinic Manager – Perth, OntarioMedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team with…
Added 17 mins ago
B2B Growth Marketing Specialist
Xtract One Technologies
Toronto, ON
Full-time
…with a "growth hacker" mindset to serve as the strategist and manager of multi-channel campaigns for Xtract One. This role focuses primarily on campaign strategy, rapid program execution,…
Added 17 mins ago
Financial Consultant - Rivers
Brandon University
Rivers, MB
Full-time
Reporting to the Branch Manager, the Financial Consultant plays a key role in deepening member relationships by delivering proactive, personalized advice and supporting a broad range of…
Added 17 mins ago
Associate Financial Consultant - McTavish
Brandon University
Brandon, MB
Full-time
Reporting to the Branch Manager, the Associate Financial Consultant plays a vital role in supporting members with their everyday banking needs while building and retaining meaningful…
Added 17 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Communicates issues and concerns to the Manager.
Added 17 mins ago
Operations Manager
Brandon University
Brandon, MB
Full-time
Are you someone who enjoys variety and takes a hands-on approach? Help shape the day-to-day operations of a vibrant art gallery! As Operations Manager, you’ll oversee facilities,…
Added 17 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Communicates issues and concerns to the Manager.
Added 17 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Communicates issues and concerns to the Manager.
Added 17 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Communicates issues and concerns to the Manager.
Added 17 mins ago
Data Analyst, International Transportation
Canadian Tire Corporation
Mississauga, ON
Full-time
…product flow into Canada. The Data Analyst will support their Manager and Team Lead to manage all aspects of Ocean Transport operations including optimization of carrier allocation,…
Added 17 mins ago
Assistant Store Leader (Assistant Manager)
7-Eleven
Crossfield, AB
Full-time
Added 17 mins ago
National Key Account Manager
Fix Network World
Burlington, ON
Full-time
Fix Network is seeking a strategic and relationship-driven National Key Account Manager to manage and grow one of our key insurance partnerships.

Aviso

Service Designer, Temporary

Vancouver, BC, Canada

Pay: This position is posted with an expected salary range of $70- $75 CAD per hour.
Job type: Contract
Apply by: Mar 24, 2027
Education: Bachelor’s degree
Experience: 5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
Posting language: English
Posted: Aug 31, 2026

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Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems, build empathy, and explore future state experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client journeys for that line of business
Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints
Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions, prototype and validate proof of concepts, and inform business planning of potential CX initiatives
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things
Play a key role in increasing customer centricity and design maturity across the organization
Provide research and design subject matter expertise to other internal departments and external partners as required

Requirements

Your experience and skills:

5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required. Graduate degree is preferred
Subject matter expertise in user-centered design, design thinking, and service design is required
Implementation of fundamental service design methods such as in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing - with a portfolio of case studies as proof
Proficient with various design and research tools (e.g. TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro , Dscout)
Proven experience discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
Strong consulting, storytelling and presentation skills
Strong collaboration, influencing and stakeholder management at all levels, including leadership
Self-motivated, highly-organized and confident working in a complex and dynamic organization
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70- $75 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Lead service design and research for two customer journeys, assessing current experiences and translating findings into actionable insights and design artifacts. Facilitate cross-functional exploration, prototyping, and validation of future-state recommendations while supporting customer-centricity and improving service design operations.

Requirements

Requires 5–7 years of relevant experience and a bachelor's degree in Design, Human-Computer Interaction, Human Factors, Psychology, or a related field; a graduate degree is preferred. Candidates need service design expertise, practical research-method experience supported by case studies, proficiency with design and research tools, and strong consulting, communication, collaboration, and stakeholder-management skills.

Skills

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshop Facilitation
Concept Testing
Research Synthesis
Storytelling
Stakeholder Management
Prototyping
Figma

Visa sponsorship

Not detected in the job text

Keywords

Service Design
User Research
Design Strategy
Customer Experience
Employee Experience
Customer Journeys
User-Centered Design
Design Thinking
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshops
Concept Testing
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Research Synthesis
Prototyping
Proof Of Concept
Stakeholder Management
Product Roadmaps
TheyDo
Dovetail
UserTesting
Trend Watching
Figma
Miro
Dscout

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