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Added 10 mins ago
Director, Manager Research & Oversight
Aviso
Vancouver, BC
$135,000 to $170,000 CAD / year
Full-time
We're looking to fill an opening for a Director, Manager Research & Oversight to join our Investment Management team.
Added 10 mins ago
Director, Manager Research & Oversight
Aviso
Toronto, ON
$135,000 to $170,000 CAD / year
Full-time
We're looking to fill an opening for a Director, Manager Research & Oversight to join our Investment Management team.
Added 10 mins ago
Operations Manager
MatchBox Consulting Group
BC · British Columbia, Canada
Full-time
…this role sits between the Project Management team and Sector Director and will take ownership of the operational and financial performance of the…
Added 10 mins ago
Director of Finance And Accounting
Refine Finance
Toronto, ON · Greater Toronto Area, Canada
Full-time
Role Description The Director of Finance and Accounting is a full-time, hybrid role based in the Greater Toronto Area, Canada, with flexibility for some work from home. This role oversees…
Added 11 mins ago
Directeur Croissance des Comptes clients-Director, Client Growth (70309772)
Sodexo Canada Ltd
Fredericton, NB · Montreal, Québec
$110,000 to $140,000 CAD / year
Full-time
Grow your career with a company that shares your passion! Sodexo has an exciting new opportunity to join as our next Director, Client Growth in Montreal and Eastern Canada.
Added 11 mins ago
Directeur Croissance des Comptes clients-Director, Client Growth (70309772)
Sodexo Canada Ltd
Montreal, QC
$110,000 to $140,000 CAD / year
Full-time
Grow your career with a company that shares your passion! Sodexo has an exciting new opportunity to join as our next Director, Client Growth located in Montreal.
Added 11 mins ago
Director, Client Growth (70309772)
Sodexo Canada Ltd
Calgary, AB · Toronto, Ontario
$110,000 to $140,000 CAD / year
Full-time
Grow your career with a company that shares your passion! Sodexo has an exciting new opportunity to join as our next Director, Client Growth located in Calgary.
Added 11 mins ago
Director, Client Growth (70309772)
Sodexo Canada Ltd
Vancouver, BC · Toronto, Ontario
$110,000 to $140,000 CAD / year
Full-time
Grow your career with a company that shares your passion! Sodexo has an exciting new opportunity to join as our next Director, Client Growth located in Vancouver.
Added 24 mins ago
Accounting Specialist
Asahi Kasei
Port Colborne, ON
Full-time
This position directly reports to the Finance Director.
Added 25 mins ago
Finance Manager
Barrie & Community Family Health Team
Barrie, ON
Full-time
Role Description Reporting to the Executive Director, the Finance Manager is responsible for overseeing all financial and accounting functions of the organization, including accounts…
Added 25 mins ago
Director of Finance
The Mason Group - Strategic Search Partners
Oshawa, ON
Full-time
Our high profile distribution client in the Oshawa area is looking to add an experienced Director of Finance to the team. You are a CPA , and an experienced Finance leader with strong…
Added 25 mins ago
Manager of Finance
Peace Hills Trust
AB · Edmonton, AB
Full-time
Reporting to the Director of Finance, the Manager of Finance will work onsite at our Corporate Office in downtown Edmonton, Alberta.
Added 25 mins ago
Supply Chain Manager (12-Month Contract)
Bushbalm Skincare
Ottawa, ON
Contract
…how much inventory sits across our network. Reporting to the Director of Operations, this role is accountable for keeping us in stock across every channel while protecting working capital,…
Added 27 mins ago
Dean of Business
Redeemer University
Hamilton, ON · Ancaster, Ontario
Full-time
The School of Business offers B.B.A.s with concentrations in Accounting, Management, Marketing, and Finance, along with a B.A. in general business. Courses in the School of Business are…
Added 39 mins ago
Career Opportunity: Risk and Compliance Officer at Selcom Microfinance Bank
Vedastus Watosha
AB
Volunteer
Education: At least a Bachelor’s degree, ideally focusing on Accounting, Business Administration, Finance, or Risk Management.
Added 39 mins ago
Director of Business Operations (Real Estate) -- KUMDC5946907
Compunnel Inc.
Toronto, ON
Contract
Real Estate Business Operations Director (REAL ESTATE)
Added 41 mins ago
Director, Financial Aid and Awards
Durham College
Oshawa, ON
Dean, Students, the Director, Financial Aid and Awards provides strategic and
Added 41 mins ago
Manager, Strategic Finance & Corporate Development
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Manager, Strategic Finance & Corporate Development plays a critical analytical role within the Enterprise Strategy & Growth team.
Added 41 mins ago
Contracts and Sourcing Analyst
BURNCO Rock Products Ltd
Calgary, AB
Full-time
Reporting to the Director, Procurement, you will support and execute Source-to-Contract, administer the contract lifecycle, analyze supplier and spend data, and help deliver savings,…
Added 41 mins ago
Senior Director, Strategic Sourcing
BGIS
Toronto, ON
Full-time
The Senior Director, Strategic Sourcing is responsible for overseeing strategic procurement activities from sourcing to contract (S2C) execution and is also responsible for ensuring…
Added 55 mins ago
Executive Director
Résidence Cardinal Creek Residence
Orleans, ON
Full-time
We are seeking a compassionate, relationship-focused Executive Director who leads with empathy, integrity and accountability. In this role, you will bring a strong commitment to teamwork,…
Added 55 mins ago
Manager, Strategic Finance & Corporate Development
EQ Bank
Toronto, ON
Full-time
The Manager, Strategic Finance & Corporate Development plays a critical analytical role within the Enterprise Strategy & Growth team.
Added 55 mins ago
Manager, Supply Portfolio Optimization & Analytics
Superior Plus Corp
Calgary, AB
Full-time
Reporting to the Director of Operational Performance, the Manager, Supply Portfolio Optimization & Analytics plays a key role in driving value creation across our supply chain. Leveraging…
Added 55 mins ago
Director – Financial Reporting and Optimization
Air Transat
Montreal, QC
Full-time
Reporting to the Senior Director, Finance, the Director – Financial Reporting and Optimization acts as a key strategic partner within Air Transat’s finance function.
Added 55 mins ago
Senior Manager, Bid & Proposal
CS GROUP
Montreal, QC
Full-time
Working closely with the Deputy Director and the CEO, the Bid & Proposal Manager will establish the proposal strategy, orchestrate contributors, and maintain full control of scope,…

Aviso

Service Designer, Temporary

Vancouver, BC, Canada

Pay: This position is posted with an expected salary range of $70- $75 CAD per hour.
Job type: Contract
Apply by: Oct 27, 2026
Education: Bachelor’s degree
Experience: 5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
Posting language: English
Posted: Sep 27, 2026

Apply About employer

Applications open in a new tab.

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems, build empathy, and explore future state experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client journeys for that line of business
Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints
Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions, prototype and validate proof of concepts, and inform business planning of potential CX initiatives
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things.
Play a key role in increasing customer centricity and design maturity across the organization
Provide research and design subject matter expertise to other internal departments and external partners as required

Requirements

Your experience and skills:

5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required. Graduate degree is preferred
Subject matter expertise in user-centered design, design thinking, and service design is required
Implementation of fundamental service design methods such as in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing - with a portfolio of case studies as proof
Proficient with various design and research tools (e.g. TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro , Dscout)
Proven experience discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
Strong consulting, storytelling and presentation skills
Strong collaboration, influencing and stakeholder management at all levels, including leadership
Self-motivated, highly-organized and confident working in a complex and dynamic organization
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70- $75 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Manage two customer journeys and serve as the primary service design consultant for two product delivery squads. Lead research and future-state design activities, present actionable insights to stakeholders, and help improve service design operations and customer centricity.

Requirements

Requires 5–7 years of relevant experience, a bachelor's degree in a related field, and expertise in user-centered design, design thinking, and service design; a graduate degree is preferred. Candidates should have a portfolio demonstrating service design methods, proficiency with research and design tools, and strong consulting, communication, collaboration, and stakeholder management skills.

Skills

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Journey Management
Research Planning
Interviewing
Contextual Inquiry
Diary Studies
Workshop Facilitation
Concept Testing
Data Synthesis
Prototyping
Stakeholder Management
Storytelling

Visa sponsorship

Not detected in the job text

Keywords

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Experience
Customer Journeys
Product Planning
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshops
Concept Testing
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Prototyping
Figma
Miro
Dovetail
TheyDo
UserTesting
Dscout
Trend Watching
Financial Services
Wealth Management
Stakeholder Management
Research Synthesis

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