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Added 12 mins ago
Heavy Duty Mechanic - NIGHT SHIFT
RailWorks
Abbotsford, BC · Surrey, BC · Vancouver, BC
Reporting to the Equipment Manager/Shop Foreman, the Mechanic performs duties and tasks related to the preventative and corrective maintenance of specialized railway construction equipment…
Added 28 mins ago
Engagement Manager
vivovii
Toronto, ON
Full-time
We are looking for an Engagement Manager to work closely with vivovii leadership on product development and client service delivery.
Added 28 mins ago
Lead, Replenishment and Distribution, Supply Chain
Provincial Health Services Authority
Cranbrook, BC
Full-time
Consults with Manager, Logistics Coordinators and/or Shared Service Site Customer Service Representatives and customers to identify product and equipment storage and distribution…
Added 43 mins ago
Manager, Collections
Rogers Bank
Rosemère, QC
Full-time
Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
Added 1 hour ago
CCM-Care Coordinator Manager - Multiple Future Opportunities
Lifemark Health Group
Hamilton, ON
$18.42 to $27.02 CAD / hour
Full-time
Current enrolment or graduation from a college diploma program in a related field an asset
Added 2 hours ago
Business Development Associate
MRL Consulting Group | Global Niche Technology Recruitment
Toronto, ON
Full-time
…customer requirements before handing opportunities over to the field sales…
Added 2 hours ago
Customer QA Specialist
YA YA Foods Corp
Belleville, ON
$65,000 to $70,000 CAD / year
Full-time
…always striving to exceed expectations in innovation, quality, service, and speed to market. For further information about us, please check our website at…
Added 2 hours ago
Program Facilitator
Government of Yukon
Whitehorse, YT
Full-time
We are the Yukon public service. Every day, we come together to serve the people who live here and make a difference in so many ways. Here, you will find the diverse opportunities you…
Added 2 hours ago
Workday HCM Functional Analyst
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
Full-time
Reporting to the Workday HCM Manager, the Workday HCM Functional Analyst is responsible for supporting, configuring, enhancing, and optimizing Workday Human Capital Management (HCM)…
Added 2 hours ago
Finance Officer (NOC 12200)
Fresh Market Foods
Sioux Lookout, ON
Full-time
Fresh Market Foods is a growing retail business dedicated to delivering exceptional service and high-quality products to our valued customers. We are seeking a meticulous and dependable…
Added 2 hours ago
Manager, Transformation Governance and Program Operations
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
Full-time
Reporting to the Director, Transformation Office, the Manager, Transformation Governance and Program Operations serves as the primary operational resource supporting the Enterprise…
Added 3 hours ago
Client Relationship Manager
Open Text Corporation
Waterloo, ON
Other
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight,…
Added 3 hours ago
Manager, Collections
Rogers Bank
Cornwall, ON
Full-time
Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
Added 5 hours ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Demonstrated commitment to customer service and teamwork.
Added 5 hours ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Demonstrated commitment to customer service and teamwork.
Added 5 hours ago
Financial Reporting and Tax Compliance, Senior Manager (Bilingual FR/EN)
PwC
Montreal, QC · Quebec, QC
Full-time
As a Financial Reporting and Tax Compliance, Senior Manager in our Core Reporting group, you'll work as part of a team of problem solvers, helping to solve complex business issues from…
Added 5 hours ago
Administrative Assistant – Delta
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Delta, BC
$21 to $24 CAD / hour
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Reports To: HR Department & Delta Operations Manager
Added 5 hours ago
Certification Assistant – Delta
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Delta, BC
$21 to $24 CAD / hour
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Reports To: Senior Team Lead Certifications & Certifications Manager
Added 5 hours ago
Strata Coordinator
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Vancouver, BC
Full-time
The Strata Coordinator is a developmental role designed for individuals seeking to enter the strata management field. Reporting to the Regional Director, this role provides essential…
Added 5 hours ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Demonstrated commitment to customer service and teamwork.
Added 5 hours ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 5 hours ago
Manager, ERP Development , Information Technology
Laurentian University/Université Laurentienne
Sudbury, ON
Full-time
Job Title: Manager, ERP Development , Information Technology
Added 5 hours ago
Site Superintendent – Nova Scotia
Avondale Construction Ltd
Halifax, NS
Full-time
…the day to day management of a construction site, executing field operations in a manner consistent with Company…
Added 5 hours ago
Site Superintendent – New Brunswick
Avondale Construction Ltd
Halifax, NS
Full-time
…the day to day management of a construction site, executing field operations in a manner consistent with Company…
Added 6 hours ago
McMaster (DeGroote School of Business) Recruitment Event - September 28, 2026
TD
Hamilton, ON · Brantford, ON · Toronto, ON · Burlington, ON
Full-time
…well as the specific products they are responsible to sell and service. They have keen insight into all their clients – their industry, products, finances and markets. Better business…

Aviso

Service Designer, Temporary

Vancouver, BC, Canada

Pay: This position is posted with an expected salary range of $70- $75 CAD per hour.
Job type: Contract
Apply by: Oct 27, 2026
Education: Bachelor’s degree
Experience: 5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
Posting language: English
Posted: Sep 27, 2026

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Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems, build empathy, and explore future state experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client journeys for that line of business
Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints
Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions, prototype and validate proof of concepts, and inform business planning of potential CX initiatives
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things.
Play a key role in increasing customer centricity and design maturity across the organization
Provide research and design subject matter expertise to other internal departments and external partners as required

Requirements

Your experience and skills:

5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required. Graduate degree is preferred
Subject matter expertise in user-centered design, design thinking, and service design is required
Implementation of fundamental service design methods such as in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing - with a portfolio of case studies as proof
Proficient with various design and research tools (e.g. TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro , Dscout)
Proven experience discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
Strong consulting, storytelling and presentation skills
Strong collaboration, influencing and stakeholder management at all levels, including leadership
Self-motivated, highly-organized and confident working in a complex and dynamic organization
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70- $75 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Manage two customer journeys and serve as the primary service design consultant for two product delivery squads. Lead research and future-state design activities, present actionable insights to stakeholders, and help improve service design operations and customer centricity.

Requirements

Requires 5–7 years of relevant experience, a bachelor's degree in a related field, and expertise in user-centered design, design thinking, and service design; a graduate degree is preferred. Candidates should have a portfolio demonstrating service design methods, proficiency with research and design tools, and strong consulting, communication, collaboration, and stakeholder management skills.

Skills

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Journey Management
Research Planning
Interviewing
Contextual Inquiry
Diary Studies
Workshop Facilitation
Concept Testing
Data Synthesis
Prototyping
Stakeholder Management
Storytelling

Visa sponsorship

Not detected in the job text

Keywords

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Experience
Customer Journeys
Product Planning
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshops
Concept Testing
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Prototyping
Figma
Miro
Dovetail
TheyDo
UserTesting
Dscout
Trend Watching
Financial Services
Wealth Management
Stakeholder Management
Research Synthesis

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