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Added 26 mins ago
Business Analyst
Government of Newfoundland and Labrador
St. John's, NL
$74,093 to $96,321 CAD / year
Full-time
…Services in relation to payroll and benefits processing and administration policies, processes, and procedures for the enhancement of internal system control. The Business Analyst position…
Added 26 mins ago
Accounts Receivable Analyst
Mizuno Canada
Mississauga, ON
Full-time
· Post-secondary education in Accounting, Finance, Business Administration, or a related field.
Added 26 mins ago
Director, Operational Planning
York Region (The Regional Municipality of York)
Newmarket, ON
$168,725 to $198,450 CAD / year
Full-time
Reporting to the General Manager, Paramedic & Seniors Services, is responsible for the oversight of program planning and operational policy development for the branch including the…
Added 26 mins ago
Manager, Financial & Award Systems
Simon Fraser University
Burnaby, BC
Full-time
The Manager, Financial & Award Systems, is responsible for managing a departmental budget of $1.8 m and oversees the disbursement of $15 m in Graduate Scholarship, Specific Purpose,…
Added 27 mins ago
Senior Relationship Manager Mid Market
BMO
Hamilton, ON · St. Catharines, ON
Full-time
Bachelor's degree in Business Administration, Finance, Accounting, or a related discipline.
Added 27 mins ago
Marketing Manager Canada
UPL
Canada
The Marketing Manager, Canada is responsible for the strategic management and annual profit and loss performance of assigned product portfolios. This role collaborates closely with…
Added 27 mins ago
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City of Vancouver
Vancouver, BC
A relevant master’s degree, such as Business Analytics, Commerce, Economics, Statistics, Public Policy, Public Administration or an MBA, or a professional designation, or an equivalent…
Added 27 mins ago
Strategic Account Manager
Tipalti
Vancouver, BC
$105,000 to $130,000 CAD / year
Undergraduate degree in business administration, finance, accounting or a related area, or equivalent.
Added 27 mins ago
Account Manager, Group Benefits
NFP Corp
Kitchener, ON
Full-time
We’re looking for an Account Manager who will join as a key member of the group benefits service team. The AM will work autonomously and in collaboration with consultants and fellow AMs to…
Added 27 mins ago
Strategic Account Manager
Tipalti
Toronto, ON
$105,000 to $130,000 CAD / year
Undergraduate degree in business administration, finance, accounting or a related area, or equivalent.
Added 54 mins ago
General Manager
Enterprise Brant
Brantford, ON
Full-time
Post-secondary education in business administration, finance, economic development, public administration, community development, nonprofit management, or a related field; equivalent…
Added 56 mins ago
Executive Assistant to CIO
Altis
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Exceptional calendar management, travel coordination, and executive administration skills.
Added 56 mins ago
Business Relationship Manager
fishRecruit Inc.
Toronto, ON · North York, ON
$60,000 to $65,000 CAD / year
Full-time
…and mid-sized businesses, is seeking a Business Relationship Manager to manage relationships with partner sales organizations (3rd party sales agents) and facilitate the deal process from…
Added 56 mins ago
Business Development Analyst
Kanin Energy
Calgary, AB
Full-time
…costs and struggling to reduce carbon emissions to design, finance, build, and operate customized energy…
Added 1 hour ago
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RBC
Woodstock, ON
Full-time
University degree, ideally in commerce, business administration, or related experience
Added 1 hour ago
Senior Relationship Manager, Commercial Financial Services
RBC
Montreal, QC
Full-time
Diplôme universitaire, idéalement en commerce, en administration des affaires, ou expérience équivalente
Added 1 hour ago
Senior Manager, Data Product Manager
Scotiabank
Toronto, ON
The Senior Manager – Data Product Manager leads the strategy, lifecycle and value realization of data products and shared data capabilities for International Banking. Reporting to the…
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Scotiabank
St. John's, NL
Reporting to the Manager, Regional Administration, as a Client Service Associate, you will be responsible for providing administrative and operational support, both in-office and virtually,…
Added 1 hour ago
Incubation Lab Administrator
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
$7,158.42 to $10,292.25 CAD / month
Full-time
…Operations, and receives direction from the Academic Director, Senior Manager Learning Applications, and other project leads. The Administrator collaborates closely with program leads and…
Added 1 hour ago
Manager, Business Application Management
TD
London, ON · Toronto, ON
Full-time
As Manager, Business Application Management, you will lead a team of Business Application Analysts responsible for supporting and enhancing our HR Technology landscape, with a primary focus…
Added 1 hour ago
Manager, Customer Experience
TD
Brampton, ON
Part-time
…experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer…
Added 1 hour ago
Support Analyst
BMO
Toronto, ON · YNG
Full-time
Added 1 hour ago
ACCOUNT MANAGER, VIRTUAL BUSINESS CENTER – Toronto, Halton, Mississauga or Ottawa
BDC
ON · Toronto, ON · Halton
Full-time
The Account Manager, Virtual Banking Centre, maintains relationships with clients in the small and stable business segment, by phone or electronically, in order to promote business…
Added 1 hour ago
Senior Associate, Client Service
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Montreal, QC
Full-time
…of the various portfolios for which the Institutional Client Manager is responsible, with a view to responding promptly to any client requests for data (e.g.…
Added 1 hour ago
Manager, Product Management
Samsung Electronics
Mississauga, ON
Full-time
…actual and reporting for financial stability (coordination with Finance and Sales…

Aviso

Service Designer, Temporary

Vancouver, BC, Canada

Pay: This position is posted with an expected salary range of $70- $75 CAD per hour.
Job type: Contract
Apply by: Oct 27, 2026
Education: Bachelor’s degree
Experience: 5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
Posting language: English
Posted: Sep 27, 2026

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Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems, build empathy, and explore future state experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client journeys for that line of business
Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints
Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions, prototype and validate proof of concepts, and inform business planning of potential CX initiatives
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things.
Play a key role in increasing customer centricity and design maturity across the organization
Provide research and design subject matter expertise to other internal departments and external partners as required

Requirements

Your experience and skills:

5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required. Graduate degree is preferred
Subject matter expertise in user-centered design, design thinking, and service design is required
Implementation of fundamental service design methods such as in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing - with a portfolio of case studies as proof
Proficient with various design and research tools (e.g. TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro , Dscout)
Proven experience discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
Strong consulting, storytelling and presentation skills
Strong collaboration, influencing and stakeholder management at all levels, including leadership
Self-motivated, highly-organized and confident working in a complex and dynamic organization
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70- $75 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Manage two customer journeys and serve as the primary service design consultant for two product delivery squads. Lead research and future-state design activities, present actionable insights to stakeholders, and help improve service design operations and customer centricity.

Requirements

Requires 5–7 years of relevant experience, a bachelor's degree in a related field, and expertise in user-centered design, design thinking, and service design; a graduate degree is preferred. Candidates should have a portfolio demonstrating service design methods, proficiency with research and design tools, and strong consulting, communication, collaboration, and stakeholder management skills.

Skills

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Journey Management
Research Planning
Interviewing
Contextual Inquiry
Diary Studies
Workshop Facilitation
Concept Testing
Data Synthesis
Prototyping
Stakeholder Management
Storytelling

Visa sponsorship

Not detected in the job text

Keywords

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Experience
Customer Journeys
Product Planning
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshops
Concept Testing
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Prototyping
Figma
Miro
Dovetail
TheyDo
UserTesting
Dscout
Trend Watching
Financial Services
Wealth Management
Stakeholder Management
Research Synthesis

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