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Added 24 mins ago
Service Manager
Manufacturing Job Site
Alberton, PE
Full-time
We're looking for an exceptional Service Manager to join our Alberton, PEI team and lead a department that's committed to delivering outstanding service, developing people, and driving…
Added 24 mins ago
Supervisor / Manager in Training
Manufacturing Job Site
Cambridge, ON
Internship
The Automotive Service Manager is responsible for overseeing all aspects of daily store operations, including customer service, staff leadership, sales performance, inventory control, and…
Added 39 mins ago
Operations Associate I
Keurig Dr Pepper
Regina, SK
$41,900 to $52,624 CAD / year
Full-time
This list is not exhaustive. Any other related duties as may be assigned by the line manager.
Added 39 mins ago
Technical Associate I
Keurig Dr Pepper
Coquitlam, BC
$41,900 to $54,912 CAD / year
Full-time
This list is not exhaustive. Any other related duties as may be assigned by the line manager.
Added 39 mins ago
Associé(e) Technique I | Technical Associate I
Keurig Dr Pepper
Montreal, QC
Full-time
This list is not exhaustive. Any other related duties as may be assigned by the line manager.
Added 39 mins ago
Technical Associate I
Keurig Dr Pepper
Edmonton, AB
$41,900 to $54,912 CAD / year
Full-time
This list is not exhaustive. Any other related duties as may be assigned by the line manager.
Added 55 mins ago
Inspector
Real Estate Council of Ontario
Toronto, ON
Under the direction of the Manager, Audit & Inspection conduct timely, regular, and special inspections of business operations registered under the Trust in Real Estate Services Act, 2002…
Added 55 mins ago
Business Analyst - Regulatory Affairs and Delivery Modernization
Real Estate Council of Ontario
Toronto, ON
Under the direction of the Manager, Regulatory Compliance Programs, and working closely with Regulatory leadership, the Business Analyst conducts research and analysis to (re)design systems…
Added 55 mins ago
Principal Construction Support Engineer
McDermott
Squamish, BC
Full-time
The Principal Construction Support Engineer is responsible for interpreting internal or external business issues and recommending best practices They will be tasked with solving complex…
Added 1 hour ago
Bilingual Analyst - Special Investigations Unit (ON)
Echelon Insurance
Mississauga, ON
Full-time
Reporting to the SIU Manager, the SIU analyst is responsible for the identification and analysis of suspicious claims, development of fraud detection and prevention tools through data…
Added 1 hour ago
Estimator - Intermediate or Senior
Lark Group
Surrey, BC
$130,000 to $150,000 CAD / year
Full-time
…questions, and concerns to the Pre-Construction & Estimating…
Added 1 hour ago
Territory Sales Manager (Quebec, Ottawa & All Atlantic Canada)
Construction Specialties
Mississauga, ON
$95,000 to $120,000 CAD / year
Execute sales and business development strategies across multiple territories.
Added 1 hour ago
Hardware Engineering Manager
Daanaa
Vancouver, BC
Full-time
We are growing here at Daanaa and are looking for a Hardware Engineering Manager to lead our hardware engineering team and drive the development of next-generation power electronics from…
Added 1 hour ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.
Added 1 hour ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.
Added 1 hour ago
ASSISTANT MANAGER
Northern Reflections Ltd
Brampton, ON
Full-time
business operations in the absence of the Store Manager.
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Branch Assistant
CIBC
Calgary, AB
Full-time
…Branch Assistant, you will provide ongoing support to the branch manager and their team through managing the reception area of the Wood Gundy branch and provide excellent customer service…
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IDC Business Partner
Intelcom
Sudbury, ON · Mississauga, ON · Vaughan, ON
Full-time
Leverage IDC Business Reviews to formalize improvement and development actions and their successful completion or need for escalation
Added 2 hours ago
Team Assistant, Commercial Auto
HUB International
Langley (District), BC · Langley, BC
Full-time
…administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients…
Added 2 hours ago
Customer Service Manager
EDAC Group of Companies
Markham, ON
Full-time
We are seeking a highly skilled and innovative Customer Experience & Inside Sales Manager to join our dynamic team.
Added 2 hours ago
Strategic Sourcing Manager
BGIS
Toronto, ON
Full-time
The Strategic Sourcing Manager is accountable for the development and delivery of strategic sourcing plans for assigned categories and client account. Specific responsibilities include but…
Added 2 hours ago
Product Manager - AI
Simpro Software
Montreal, QC
Full-time
Go-to-Market Support: Collaborate with Business Development, Marketing, and Sales to develop product positioning and launch plans that articulate the unique commercial value proposition of…
Added 2 hours ago
Senior Personal Banker - Home Borrowing - North York & Central Toronto (Current & Future Opportunities)
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
Strategic Sourcing Manager
BGIS
Toronto, ON
Full-time
The Strategic Sourcing Manager is accountable for the development and delivery of strategic sourcing plans for assigned categories and client account. Specific responsibilities include but…
Added 3 hours ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…

Aviso

Service Designer, Temporary

Vancouver, BC, Canada

Pay: This position is posted with an expected salary range of $70- $75 CAD per hour.
Job type: Contract
Apply by: Oct 27, 2026
Education: Bachelor’s degree
Experience: 5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
Posting language: English
Posted: Sep 27, 2026

Apply About employer

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Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems, build empathy, and explore future state experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client journeys for that line of business
Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints
Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions, prototype and validate proof of concepts, and inform business planning of potential CX initiatives
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things.
Play a key role in increasing customer centricity and design maturity across the organization
Provide research and design subject matter expertise to other internal departments and external partners as required

Requirements

Your experience and skills:

5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required. Graduate degree is preferred
Subject matter expertise in user-centered design, design thinking, and service design is required
Implementation of fundamental service design methods such as in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing - with a portfolio of case studies as proof
Proficient with various design and research tools (e.g. TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro , Dscout)
Proven experience discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
Strong consulting, storytelling and presentation skills
Strong collaboration, influencing and stakeholder management at all levels, including leadership
Self-motivated, highly-organized and confident working in a complex and dynamic organization
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70- $75 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Manage two customer journeys and serve as the primary service design consultant for two product delivery squads. Lead research and future-state design activities, present actionable insights to stakeholders, and help improve service design operations and customer centricity.

Requirements

Requires 5–7 years of relevant experience, a bachelor's degree in a related field, and expertise in user-centered design, design thinking, and service design; a graduate degree is preferred. Candidates should have a portfolio demonstrating service design methods, proficiency with research and design tools, and strong consulting, communication, collaboration, and stakeholder management skills.

Skills

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Journey Management
Research Planning
Interviewing
Contextual Inquiry
Diary Studies
Workshop Facilitation
Concept Testing
Data Synthesis
Prototyping
Stakeholder Management
Storytelling

Visa sponsorship

Not detected in the job text

Keywords

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Experience
Customer Journeys
Product Planning
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshops
Concept Testing
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Prototyping
Figma
Miro
Dovetail
TheyDo
UserTesting
Dscout
Trend Watching
Financial Services
Wealth Management
Stakeholder Management
Research Synthesis

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