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Added 11 mins ago
Senior Market and Trading Specialist
RBC Dominion Securities
Vancouver, BC
Full-time
…provide advanced technical support to the Senior Portfolio Manager. The ideal candidate will have at least 10 years of experience in a similar role or a high degree of experience in the…
Added 11 mins ago
Bookkeeper
PADS Financial
Montreal, QC
Full-time
We are seeking an experienced and motivated Project Manager to oversee the planning, execution, and delivery of our projects.
Added 27 mins ago
Head Guard
Vivo for Healthier Generations
Calgary, AB
Full-time
…matters, while modeling professionalism, safety, and customer service…
Added 56 mins ago
Service Designer, Temporary
Aviso
Vancouver, BC
Contract
Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client…
Added 56 mins ago
Senior Data Engineer, Temporary
Aviso
Toronto, ON
Temporary
Reporting to the Sr Director, Data Platform Delivery and Engineering, the Data Engineer is responsible for designing, building, and collaborating with Development, Security, and TSP Ops…
Added 56 mins ago
Sales Manager
Michaels Stores
Orillia, ON
Full-time
Store - ORILLIA, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…
Added 56 mins ago
National Vice President, Priority Clients
Aviso Wealth
Remote, Canada
$145,000 to $160,000 CAD / year
Full-time · Remote
…Managers, fostering a high-performance culture, and ensuring the delivery of exceptional service to High Net Worth (HNW) and Ultra High Net Worth (UHNW)…
Added 56 mins ago
National Vice President, Priority Clients
Aviso Wealth
Remote, Canada
$145,000 to $160,000 CAD / year
Full-time · Remote
…Managers, fostering a high-performance culture, and ensuring the delivery of exceptional service to High Net Worth (HNW) and Ultra High Net Worth (UHNW)…
Added 56 mins ago
Assistant Store Manager
Pandora
Mississauga, ON
Part-time
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering…
Added 1 hour ago
Chief Operating Officer
Cedar Strong Prevention & Intervention Society
Hope, BC
Full-time
This opportunity suits a leader who balances people, service quality, financial stewardship, and organizational accountability while staying connected to the realities of community-based…
Added 1 hour ago
Solution Architect
Aviso
Toronto, ON
$150,000 to $168,000 CAD / year
Full-time
Reporting to the Director, Technical Delivery and Architecture, the Solution Architect is responsible for developing and delivering technology architecture and design strategies and…
Added 1 hour ago
National Vice President, Priority Clients
Aviso
Vancouver, BC
$145,000 to $160,000 CAD / year
Full-time
…Managers, fostering a high-performance culture, and ensuring the delivery of exceptional service to High Net Worth (HNW) and Ultra High Net Worth (UHNW)…
Added 1 hour ago
Senior Analyst, Fund Reporting
Aviso
Toronto, ON
$83,000 to $100,000 CAD / year
Full-time
Reporting to the Manager, Fund Reporting and Administration, the Senior Analyst, Fund Reporting will participate in all financial and regulatory reporting of Northwest & Ethical Investments…
Added 1 hour ago
Grounds Service Worker (On-Call)
Richmond School District No. 38
Richmond, BC
Part-time
…and facilities. This position is under the supervision of the Manager, Maintenance Planning and Improvements but work is performed with instructions received from the Grounds Foreperson as…
Added 1 hour ago
Bilingual Tax Administrator
Aviso
Toronto, ON
$55,000 to $65,000 CAD / year
Full-time
Reporting to the Senior Manager, Tax, the Bilingual Tax Administrator is primarily responsible for ensuring all Aviso Financial tax receipt audits are completed as per schedule deadlines.…
Added 1 hour ago
Product Owner - Asset Management, Temporary
Aviso
Toronto, ON
Full-time
…the product backlog and will work closely with our skilled Delivery Teams to bring the product vision to life. The Product Owner ensures the delivery team's work is maximized in obtaining…
Added 1 hour ago
Customer Service Agent-Techniseal, Candiac QC
Oldcastle APG
Candiac, QC
Other
…a comprehensive benefits package. Reporting to the Customer Service Supervisor, the incumbent will be responsible for the following…
Added 1 hour ago
Product Owner - Asset Management, Temporary
Aviso Wealth
Remote, Canada
$70 to $85 CAD / hour
Full-time · Remote
…the product backlog and will work closely with our skilled Delivery Teams to bring the product vision to life. The Product Owner ensures the delivery team’s work is maximized in obtaining…
Added 1 hour ago
Product Owner - Asset Management, Temporary
Aviso Wealth
Remote, Canada
$70 to $85 CAD / hour
Full-time · Remote
…the product backlog and will work closely with our skilled Delivery Teams to bring the product vision to life. The Product Owner ensures the delivery team’s work is maximized in obtaining…
Added 2 hours ago
Freight Manager
DelGate Logistics
Vancouver, BC
Full-time
DelGate Logistics is growing and is looking for an experienced Freight Manager to lead and expand our freight operations.
Added 2 hours ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
…superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you…
Added 3 hours ago
(CAN) Pharmacy Assistant
Walmart Canada
Hamilton, ON
Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 3 hours ago
Directs Store Delivery Associate
Walmart Canada
Toronto, ON · Scarborough, ON
Full-time
Position Summary...Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 4 hours ago
Senior Project Manager
BGIS
Calgary, AB
Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.
Added 4 hours ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Oakville, ON
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…

Aviso

Service Designer, Temporary

Vancouver, BC, Canada

Pay: This position is posted with an expected salary range of $70- $75 CAD per hour.
Job type: Contract
Apply by: Oct 27, 2026
Education: Bachelor’s degree
Experience: 5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
Posting language: English
Posted: Sep 27, 2026

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Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems, build empathy, and explore future state experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client journeys for that line of business
Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints
Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions, prototype and validate proof of concepts, and inform business planning of potential CX initiatives
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things.
Play a key role in increasing customer centricity and design maturity across the organization
Provide research and design subject matter expertise to other internal departments and external partners as required

Requirements

Your experience and skills:

5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required. Graduate degree is preferred
Subject matter expertise in user-centered design, design thinking, and service design is required
Implementation of fundamental service design methods such as in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing - with a portfolio of case studies as proof
Proficient with various design and research tools (e.g. TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro , Dscout)
Proven experience discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
Strong consulting, storytelling and presentation skills
Strong collaboration, influencing and stakeholder management at all levels, including leadership
Self-motivated, highly-organized and confident working in a complex and dynamic organization
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70- $75 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Manage two customer journeys and serve as the primary service design consultant for two product delivery squads. Lead research and future-state design activities, present actionable insights to stakeholders, and help improve service design operations and customer centricity.

Requirements

Requires 5–7 years of relevant experience, a bachelor's degree in a related field, and expertise in user-centered design, design thinking, and service design; a graduate degree is preferred. Candidates should have a portfolio demonstrating service design methods, proficiency with research and design tools, and strong consulting, communication, collaboration, and stakeholder management skills.

Skills

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Journey Management
Research Planning
Interviewing
Contextual Inquiry
Diary Studies
Workshop Facilitation
Concept Testing
Data Synthesis
Prototyping
Stakeholder Management
Storytelling

Visa sponsorship

Not detected in the job text

Keywords

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Experience
Customer Journeys
Product Planning
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshops
Concept Testing
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Prototyping
Figma
Miro
Dovetail
TheyDo
UserTesting
Dscout
Trend Watching
Financial Services
Wealth Management
Stakeholder Management
Research Synthesis

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