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Added 21 mins ago
NT
Director of Brands
Nature's Touch Inc.
ON
- Full-time
This is a rare chance to build a brand. Reporting to the VP of Sales, Marketing and PMO, the Director of Brands owns consumer marketing for the Nature's Touch brand - building, launching,…
Added 21 mins ago
NT
Project Manager, PMO
Nature's Touch Inc.
ON
- Full-time
Reporting to the Director of PMO, the Project Manager owns the end-to-end execution of private-label and branded initiatives across a high-volume, fast-moving portfolio - from Innovation…
Added 36 mins ago
IF
Regional Director, Vancouver
iA Financial Group
Vancouver, BC
- Full-time
…feel confident and secure about their future? As a Regional Director, you will play a key role in developing the advisor network through recruitment, early-career onboarding, disciplined…
Added 51 mins ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.
Added 51 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
Account Executive - Medical Device (all genders)
Schlafender Hase GmbH
L'Île-Perrot, QC
…years, and you work closely with your SDR, Marketing and our product team in…
Added 4 hours ago
CN
Community / Event Manager
Cloud Nine
Vancouver, BC
- Full-time
Polls and product voting, where members get a say in what we make and what we call it
Added 4 hours ago
D
Account Manager
d8eedab5-d750-47d2-ba1f-8bfec4820a1f
Oakville, ON
- Full-time
To maximize revenue generation of existing customers through upselling the company’s product catalogue and maximising contract length
Added 6 hours ago
GW
Senior Law Clerk - Corporate Services
Gowling WLG
Ottawa, ON
- $78,000 to $88,000 CAD / year
- Full-time
…revivals, by-laws (including those containing more complex director qualifications and multiple classes of membership), organizational documents, annual documents, minutes of meetings,…
Added 6 hours ago
A&
Director / Senior Director - Energy Practice
Alvarez & Marsal
Calgary, AB
- Full-time
As we continue to expand, A&M Energy is seeking strong Director and Senior Director level talent with experience in the energy sector to join the Energy practice. A&M works with clients to…
Added 6 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 6 hours ago
OT
Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
- Other
As a Client Success Program Manager in Waterloo, ON, you will report to the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 7 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 7 hours ago
MS
directeur.trice de la conception de l’engagement des joueurs / Engagement Design Director
Motive Studio
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We are looking for an Engagement Design Director to join us in our mission to create the most entertaining gaming franchise in the world - and to continually raise the bar for both…
Added 7 hours ago
MS
directeur.trice de la conception de l’engagement des joueurs / Engagement Design Director
Motive Studio
Montreal, QC
- Full-time
We are looking for an Engagement Design Director to join us in our mission to create the most entertaining gaming franchise in the world - and to continually raise the bar for both…
Added 7 hours ago
UO
Scrum Master and Project Manager
University of Waterloo
Waterloo, ON
- Full-time
Reporting to the Assistant Director, the Scrum Master and Project Manager role will fulfill a variety of critical responsibilities to promote the development of high performance teams that…
Added 7 hours ago
T
Directeur·trice, Gestion de produits, Expérience musicale & matériel / Director of Product Management, Music Experience & Hardware
TouchTunes
Montreal, QC
- Full-time
Added 7 hours ago
Community Relations Director
Amica Senior Lifestyles
Toronto, ON · GTA, Ontario
As the Community Relations Director you will have a passion for connecting with people, selling a great product and networking within your community to build your business. You will be…
Added 7 hours ago
Community Relations Director
Amica Senior Lifestyles
Hamilton, ON
As the Community Relations Director you will have a passion for connecting with people, selling a great product and networking within your community to build your business. You will be…
Added 8 hours ago
SP
Senior Sales Director - Aerospace and Defence
Solace Power
Mount Pearl, NL
- Full-time
The Senior Sales Director – Aerospace & Defence will lead Solace Power’s sales and business development activities across the aerospace and defence market. This role is responsible for…
Added 9 hours ago
M
Marketing Manager, Member Marketing & Growth
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…utilization across the Group Benefits portfolio. Reporting to the Director, Member Marketing & Growth, this role develops integrated marketing strategies and servicing communication that…
Added 10 hours ago
IN
Trade Compliance Analyst
IKO North America
Mississauga, ON
- Full-time
· Maintain accurate product classification and origin records, including Canadian and U.S. tariff codes and supporting documentation.
Added 11 hours ago
PA
Financial Services Specialist
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
…identifying opportunities, building value, and maximizing F&I product…
Added 11 hours ago
C
Temporary Sales Support Associate
Coach
Toronto, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 11 hours ago
directeur.trice de la conception de l’engagement des joueurs / Engagement Design Director
Electronic Arts
Vancouver, BC · Montreal, QC
We are looking for an Engagement Design Director to join us in our mission to create the most entertaining gaming franchise in the world - and to continually raise the bar for both…

Aviso

Service Designer, Temporary

Vancouver, BC, Canada

This position is posted with an expected salary range of $70- $75 CAD per hour. · Contract

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Job details

Pay: This position is posted with an expected salary range of $70- $75 CAD per hour.
Job type: Contract
Apply by: Apr 25, 2027
Education: Bachelor’s degree
Experience: 5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
Posting language: English
Posted: Oct 2, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems, build empathy, and explore future state experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client journeys for that line of business
Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints
Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions, prototype and validate proof of concepts, and inform business planning of potential CX initiatives
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things
Play a key role in increasing customer centricity and design maturity across the organization
Provide research and design subject matter expertise to other internal departments and external partners as required

Requirements

Your experience and skills:

5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required. Graduate degree is preferred
Subject matter expertise in user-centered design, design thinking, and service design is required
Implementation of fundamental service design methods such as in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing - with a portfolio of case studies as proof
Proficient with various design and research tools (e.g. TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro , Dscout)
Proven experience discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
Strong consulting, storytelling and presentation skills
Strong collaboration, influencing and stakeholder management at all levels, including leadership
Self-motivated, highly-organized and confident working in a complex and dynamic organization
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70- $75 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Manage two customer journeys and serve as the primary service design consultant for two product delivery squads, leading research into current experiences and presenting actionable findings to stakeholders. Facilitate cross-functional exploration, prototyping, and validation of future-state recommendations while improving service design operations and customer-centricity across the organization.

Requirements

Requires 5–7 years of experience in service design, user research, design strategy, or a related field, plus a bachelor's degree in design, human-computer interaction, human factors, psychology, or a related area; a graduate degree is preferred. Candidates need expertise in user-centered design and service design methods, a portfolio of case studies, proficiency with research and design tools, strong consulting and stakeholder skills, and fluent English; French and financial-industry experience are assets.

Skills

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Journey Management
Research Planning
In-Depth Interviews
Contextual Inquiry
Diary Studies
Workshop Facilitation
Concept Testing
Data Synthesis
Storytelling
Stakeholder Management
Prototyping

Visa sponsorship

Not detected in the job text

Keywords

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Experience
Customer Journeys
Product Delivery
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshops
Concept Testing
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Ideation
Prioritization
Prototyping
Figma
Miro
Dovetail
UserTesting
Dscout
Wealth Management
Financial Services
Stakeholder Management

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