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Added 1 min ago
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Defence Consulting Expert
CGI
Ottawa, ON
- Full-time
CGI is seeking a Director Consulting Expert – Defence to support and expand our defence consulting and IT services business in Canada. This role combines senior client engagement, strategic…
Added 16 mins ago
AI
Portfolio Manager, Fixed Income & Relative Value
Alberta Investment Management Corporation (AIMCo)
Toronto, ON
- Full-time
Due to the success and growth of the strategy, the team is now looking for a Portfolio Manager, Fixed Income & Relative Value. Reporting to the Director, Fixed Income & Analytics, the…
Added 16 mins ago
HT
Account Executive, Ticket Sales and Business Development
Hamilton Tiger-Cats Football Club
Hamilton, ON
- $40,000 to $45,000 CAD / year
- Full-time
Reports to | Director, Ticket Sales & Service
Added 16 mins ago
GL
Director, Enterprise Risk Management
goeasy Ltd.
Mississauga, ON
- Full-time
Reporting directly to the Chief Operations Officer, the Director, Enterprise Risk Management will play a pivotal role in building and leading a modern, scalable first-line risk management…
Added 16 mins ago
PM
Paid Social Manager
Publicis Media
Toronto, ON
- Full-time
Working under the direction of and in collaboration with the Social Media Director, the Social Media Manager leads a team in the conception and delivery of innovative, well-targeted,…
Added 16 mins ago
UO
Director, Strategic Planning & Operations
University of British Columbia
Vancouver, BC · UBCV | Gordon B. Shrum Building (SHRM)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Director of Strategic Planning & Operations is responsible for providing comprehensive strategic oversight and management in all areas of administration and school operations including…
Added 16 mins ago
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Director of Product Development
EQ3
Winnipeg, MB
- Full-time
We are looking for a Director of Product Development to lead product strategy and development across the EQ3 portfolio. Reporting to the President, you will guide products from initial…
Added 31 mins ago
PG
Manager, Social
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Working under the direction of and in collaboration with the Social Media Director, the Social Media Manager leads a team in the conception and delivery of innovative, well-targeted,…
Added 31 mins ago
DC
Strategic Lead – Transportation Planning & Strategy
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · Windsor, ON · North York, ON
- Full-time
…leader to guide the expansion of our Transportation Planning & Strategy team. Designed for a planner or engineer with over 12 years of experience, this role carries a dual role: shape the…
Added 31 mins ago
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Regional Sales Director- GTA
Neo Financial
Mississauga, ON
- Full-time
As a Regional Director of Sales at Neo Financial, you will be a pivotal leader responsible for the profitability and success of your designated region. You will directly manage and develop…
Added 31 mins ago
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Director, Energy Advisory
AECOM
Calgary, AB
- Full-time
The Director, Energy Advisory will lead the development, growth, and delivery of strategic advisory services for clients across the energy and utilities sector. The role combines client…
Added 31 mins ago
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Director, Compliance
Sagard
Toronto, ON · Montreal, QC
- Full-time
…fastest-growing alternative asset managers. Sagard is seeking a Director, Compliance to power its next phase of expansion and deepen its in-house legal and compliance capabilities. Sagard…
Added 46 mins ago
TU
Director, Strategic Planning & Operations
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Director of Strategic Planning & Operations is responsible for providing comprehensive strategic oversight and management in all areas of administration and school operations including…
Added 46 mins ago
S
Creative Strategist
Santevia
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…Growth and our creative and creator teams, reporting to the Director of…
Added 46 mins ago
TL
VP, Go-To-Market
The Leadership Agency
Toronto, ON
- Full-time
Work closely with marketing on demand generation and content strategy
Added 46 mins ago
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Director, Marketing & Growth
Minga
Kelowna, BC
- Full-time
…looking for a data-obsessed, commercially minded, and creative Director, Marketing & Growth to lead our demand generation, performance channels, and customer acquisition engine. You won't…
Added 1 hour ago
MU
Business Development Officer
McGill University
Montreal, QC · Bronfman Building
- Full-time
Reporting to the Director, Desautels Career Management Services, the Desautels Toronto Lead (DTL) is responsible for growing student outcomes in the Greater Toronto Area, including…
Added 1 hour ago
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Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Partner with the Director to define the vision and strategy for the PA and DPM teams and translate priorities into a documented roadmap with owners, milestones, timelines and success…
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Ecommerce & Digital Marketing Director
PlantBest
Markham, ON
- Full-time
PlantBest is seeking an E-Commerce & Digital Marketing Director to lead our digital growth strategy across North America.
Added 1 hour ago
KS
Transportation Supervisor
Kelly Services (Canada), Ltd.
Burlington, ON
- Full-time
…operations, safety/compliance, efficiency, profit/loss, and strategy of the transportation department. The Transportation Supervisor will achieve/surpass outlined business goals, champion a…
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Service Designer, Temporary
Aviso
Vancouver, BC
- Contract
Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller…
Added 1 hour ago
Account Director, Franchise Markets
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Account Director, Franchise Markets is responsible for the overall business performance, growth strategy, and profitability of ALDO Group’s franchise business across international…
Added 1 hour ago
OC
Agent de liaison médicale, Néphrologie / Medical Science Liaison, Nephrology
Otsuka Canada Pharmaceutical Inc.
Canada
- Full-time
Added 1 hour ago
KS
Engineering Manager - Industrial Automation & Power Systems
Kinetic Search Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- $170,000 to $190,000 CAD / year
- Full-time
…This position offers significant influence over engineering strategy, technical innovation, and organizational development, with a clear path to broader engineering…
Added 1 hour ago
CI
Account Director
Citylitics Inc.
Toronto, ON
- Full-time
The Account Director will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net revenue…

Aviso

Service Designer, Temporary

Vancouver, BC, Canada

This position is posted with an expected salary range of $70- $75 CAD per hour. · Contract

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Job details

Pay: This position is posted with an expected salary range of $70- $75 CAD per hour.
Job type: Contract
Apply by: Apr 25, 2027
Education: Bachelor’s degree
Experience: 5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
Posting language: English
Posted: Oct 2, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems, build empathy, and explore future state experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client journeys for that line of business
Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints
Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions, prototype and validate proof of concepts, and inform business planning of potential CX initiatives
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things
Play a key role in increasing customer centricity and design maturity across the organization
Provide research and design subject matter expertise to other internal departments and external partners as required

Requirements

Your experience and skills:

5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required. Graduate degree is preferred
Subject matter expertise in user-centered design, design thinking, and service design is required
Implementation of fundamental service design methods such as in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing - with a portfolio of case studies as proof
Proficient with various design and research tools (e.g. TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro , Dscout)
Proven experience discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
Strong consulting, storytelling and presentation skills
Strong collaboration, influencing and stakeholder management at all levels, including leadership
Self-motivated, highly-organized and confident working in a complex and dynamic organization
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70- $75 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Manage two customer journeys and serve as the primary service design consultant for two product delivery squads, leading research into current experiences and presenting actionable findings to stakeholders. Facilitate cross-functional exploration, prototyping, and validation of future-state recommendations while improving service design operations and customer-centricity across the organization.

Requirements

Requires 5–7 years of experience in service design, user research, design strategy, or a related field, plus a bachelor's degree in design, human-computer interaction, human factors, psychology, or a related area; a graduate degree is preferred. Candidates need expertise in user-centered design and service design methods, a portfolio of case studies, proficiency with research and design tools, strong consulting and stakeholder skills, and fluent English; French and financial-industry experience are assets.

Skills

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Journey Management
Research Planning
In-Depth Interviews
Contextual Inquiry
Diary Studies
Workshop Facilitation
Concept Testing
Data Synthesis
Storytelling
Stakeholder Management
Prototyping

Visa sponsorship

Not detected in the job text

Keywords

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Experience
Customer Journeys
Product Delivery
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshops
Concept Testing
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Ideation
Prioritization
Prototyping
Figma
Miro
Dovetail
UserTesting
Dscout
Wealth Management
Financial Services
Stakeholder Management

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