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Added 20 mins ago
WC
General Merchandise Assistant Manager
Walmart Canada
Drayton Valley, AB
- Full-time
…to achieve successful results specifically related to the (Front End or Back End or Fresh or Operations - specific area that the incumbent will oversee). An Assistant Manager is…
Added 20 mins ago
CO
Outreach Worker II
City of Grande Prairie
Grande Prairie, AB
- Full-time
The Outreach Worker is on the front lines dealing with matters related to addiction, mental health, homelessness, public intoxication, and social disorder. The Outreach Worker will assist…
Added 36 mins ago
SD
Store Administrator, Hourly Part Time Day
Shoppers Drug Mart
Victoria, BC
- Part-time
Interface / Input charges and payments on account files into Accounts Receivable, ensuring AR system totals match the totals validated from front end systems.
Added 36 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Red Deer, AB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 51 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Powell River, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 51 mins ago
CC
Driver Merchandiser
Coca-Cola Canada Bottling Limited
North Sydney, NS
- Full-time
Reporting to the Warehouse Supervisor or Manager, Coke Canada Bottling Driver Merchandisers (or Bulk Drivers) are responsible for delivery of pre-ordered product to assigned accounts,…
Added 51 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Alliston, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 51 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Red Deer, AB
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 51 mins ago
WC
(CAN) Customer Service Manager (Part Time)
Walmart Canada
London, ON
- $15 CAD / hour
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 51 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Shawinigan, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 51 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Trois-Rivières, QC · Cap-de-la-Madeleine, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 51 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Brampton, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 51 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 51 mins ago
TH
Front End Associate Part Time - 7052 Regina
The Home Depot
Regina, SK
- Part-time
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing…
Added 1 hour ago
B
Finance Manager
BGIS
Markham, ON
- Full-time
Finance Manager is accountable for financial reporting, financial planning and analysis, process development and internal control adherence for a large CBG. The candidate should have a…
Added 1 hour ago
DG
Valet Attendant
Dilawri Group of Companies
Vancouver, BC
- Full-time
In addition to front-of-house valet responsibilities, the Valet Attendant supports dealership operations by maintaining the cleanliness, organization, and presentation of vehicles…
Added 2 hours ago
YB
Director, Information Technology
YWCA BC
Vancouver, BC
- Full-time
Direct reports: Senior IT Systems Manager, plus additional technical staff as required
Added 2 hours ago
S
Full Time PG 3 Front- End Supervisor Salt Spring Island
Sobeys
Saltspring Island, BC
- Full-time
In the absence of the front-end manager, they are responsible for resolving cash register issues and securing the cash registers in the safe.
Added 2 hours ago
W
(CAN) Front End Checkout Team Associate
Walmart
Alliston, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 hours ago
SC
Branch Administrator - Temporary (Calgary or Red Deer, AB)
Sterling Crane
Calgary, AB
- Full-time
Reporting To The Branch Manager, The Branch Administrator
Added 3 hours ago
W
(CAN) Customer Service Manager (Part Time)
Walmart
London, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 3 hours ago
W
(CAN) Gérant du service à la clientèle
Walmart
Trois-Rivières, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 3 hours ago
A
Assistant Grounds and Equipment Manager
AccorHotel
Lake Louise, AB
- Full-time
…operators in a variety of heavy equipment (plow truck, skid steer, front end loader, etc.) in variable conditions and environments (ice rink surfaces, roads,…
Added 3 hours ago
TH
Caissier(ère) (temps plein)
The Home Depot
Canada
- Full-time
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing…
Added 3 hours ago
AC
Digital Experience Developer, Campaign Operations
Air Canada
Dorval, QC
- Full-time
Create, maintain and evolve reusable templates, modules and front-end components that can support multiple campaigns, customer touchpoints and channels.

Aviso

Service Designer, Temporary

Vancouver, BC, Canada

This position is posted with an expected salary range of $70- $75 CAD per hour. · Contract

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Job details

Pay: This position is posted with an expected salary range of $70- $75 CAD per hour.
Job type: Contract
Apply by: Apr 25, 2027
Education: Bachelor’s degree
Experience: 5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
Posting language: English
Posted: Oct 2, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems, build empathy, and explore future state experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client journeys for that line of business
Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints
Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions, prototype and validate proof of concepts, and inform business planning of potential CX initiatives
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things
Play a key role in increasing customer centricity and design maturity across the organization
Provide research and design subject matter expertise to other internal departments and external partners as required

Requirements

Your experience and skills:

5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required. Graduate degree is preferred
Subject matter expertise in user-centered design, design thinking, and service design is required
Implementation of fundamental service design methods such as in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing - with a portfolio of case studies as proof
Proficient with various design and research tools (e.g. TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro , Dscout)
Proven experience discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
Strong consulting, storytelling and presentation skills
Strong collaboration, influencing and stakeholder management at all levels, including leadership
Self-motivated, highly-organized and confident working in a complex and dynamic organization
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70- $75 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Manage two customer journeys and serve as the primary service design consultant for two product delivery squads, leading research into current experiences and presenting actionable findings to stakeholders. Facilitate cross-functional exploration, prototyping, and validation of future-state recommendations while improving service design operations and customer-centricity across the organization.

Requirements

Requires 5–7 years of experience in service design, user research, design strategy, or a related field, plus a bachelor's degree in design, human-computer interaction, human factors, psychology, or a related area; a graduate degree is preferred. Candidates need expertise in user-centered design and service design methods, a portfolio of case studies, proficiency with research and design tools, strong consulting and stakeholder skills, and fluent English; French and financial-industry experience are assets.

Skills

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Journey Management
Research Planning
In-Depth Interviews
Contextual Inquiry
Diary Studies
Workshop Facilitation
Concept Testing
Data Synthesis
Storytelling
Stakeholder Management
Prototyping

Visa sponsorship

Not detected in the job text

Keywords

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Experience
Customer Journeys
Product Delivery
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshops
Concept Testing
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Ideation
Prioritization
Prototyping
Figma
Miro
Dovetail
UserTesting
Dscout
Wealth Management
Financial Services
Stakeholder Management

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