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Added 1 min ago
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Senior Forward Deployed Engineer - Java/ Python | Capital Markets
Rose International
Mississauga, ON
- Full-time
Prior experience as a Forward Deployed Engineer, Solutions Architect, or Technical Consultant embedded within financial institutions.
Added 1 min ago
ES
Identity Management Consultant
Epsilon Solutions Ltd.
Montreal, QC
- Full-time
Collaborate with cross-functional teams to integrate identity solutions across the organization.
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Analyst or Consultant, Government and Public Sector Solutions
Deloitte
Ottawa, ON
- Full-time
As an Analyst or Consultant, you'll work as part of a team to help solve our clients' toughest business challenges, supporting public sector leaders as they modernize programs and services…
Added 1 min ago
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Lead Business Consultant, Enterprise Data Management & Data Integration
SimCorp
Toronto, ON
- Full-time
In the role of Lead Business Consultant specializing in Data Management and Data Integration, your participation will be instrumental in the expansion of our market unit and in advancing…
Added 1 min ago
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Management Consultant – CFO & Enterprise Value | Utilities Industry
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
You are a motivated consultant with experience helping organizations improve finance processes, reporting, planning, and analytics capabilities. You bring strong analytical and…
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Financial Advisor- CIRO- ID or CIRO-MFDA/AMF
CIBC
Airdrie, AB · Calgary, AB · Cochrane, AB · High River, AB · Lethbridge, AB · Nanton, AB · Strathmore, AB
- Full-time
…make every interaction meaningful. Provide tailored advice and solutions in all areas of financial planning including day-to-day banking, investments, lending and estate planning. Cultivate…
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Sr.Financial Advisor - CIRO-MFD/AMF
CIBC
Penticton, BC
- Full-time
…results. Leverage CIBC’s wide range of credit and investment solutions to provide a needs-based approach that will result in satisfied, loyal clients and increased…
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Seasonal Sales Consultant, Kootenay Crossing
Bell
Trail, BC
Build a connection with customers to find the right solutions for them
Added 16 mins ago
Safe Mobility Analyst
City of Edmonton
AB
…street safety culture. If you are passionate about data-driven solutions and improving community safety, this is the perfect opportunity for…
Added 16 mins ago
IH
Human Resourced Consultant
Inspired HR
Calgary, AB
- Part-time
Inspired HR is currently looking for our next great Human Resources Consultant to work in partnership with a team of HR Consultants and their clients. This position has the flexibility to…
Added 31 mins ago
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Automation Controls Sr. Analyst /Consultant
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
…and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of…
Added 31 mins ago
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Renewal Specialist, Small Law
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Create sales solutions that meet SLF client needs and exceed their expectations with Thomson Reuters solutions.
Added 46 mins ago
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Managing Consultant, GRS
People Corporation
Calgary, AB · AB - PC Calgary
- Full-time
The Managing Consultant will support business growth and client retention through their knowledge of group retirement solutions and their ability to build strong relationships. The Managing…
Added 1 hour ago
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Human Resources Consultant
Inspired HR Ltd
Vancouver, BC
- Part-time
Inspired HR is currently looking for our next great Human Resources Consultant to work in partnership with a team of HR Consultants and their clients. This position has the flexibility to…
Added 1 hour ago
IH
Human Resources Consultant
Inspired HR Ltd
Calgary, AB
- Part-time
Inspired HR is currently looking for our next great Human Resources Consultant to work in partnership with a team of HR Consultants and their clients. This position has the flexibility to…
Added 1 hour ago
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Senior Analyst, Fund Reporting
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Working with fund administrator and tax consultant, provide support to the product team pertaining to tax treatment of financial instruments and fund products
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Service Designer, Temporary
Aviso
Vancouver, BC
- Contract
Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client…
Added 1 hour ago
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Salesforce Consultant - FSC Cloud
Enterprise Solutions Inc.
Toronto, ON
- Contract
Design and implement enterprise integration solutions between Salesforce and internal/external applications.
Added 1 hour ago
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Lead SAP TMS Consultant
Avance Consulting
Canada
- Full-time
…will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global…
Added 1 hour ago
VC
AI Product Designer
V-Soft Consulting Group, Inc.
Toronto, ON
- Full-time
Project Delivery and Leadership: Anchor projects in their area of expertise, leading client meetings on design-specific matters and implementing project-level solutions.
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Software Engineer
Kelly
Mississauga, ON
- Contract
Previous experience as a Forward Deployed Engineer, Solutions Architect, or Technical Consultant.
Added 1 hour ago
Project Coordinator
City of Edmonton
AB
Are you a research-minded professional who thrives on turning data into real-world environmental solutions? The City of Edmonton’s Waste Services Branch is seeking a Project Coordinator to…
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Branch Administrator
City of Edmonton
AB
…judgement, and independently recommend appropriate administrative solutions while working with minimal…
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Strategic Business Analyst
City of Edmonton
AB
…turning operational challenges into seamless, practical service solutions? Do you thrive on diving into complex workflows, collaborating directly with teams, and delivering tangible…
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Senior Business Systems Analyst (Guidewire) - PolicyCenter & BillingCenter
Akkodis
Toronto, ON
- Contract
Akkodis is seeking an experienced Senior Business Systems Analyst consultant to support Guidewire PolicyCenter and BillingCenter Cloud implementations, enhancements, and integrations for a…

Aviso

Service Designer, Temporary

Vancouver, BC, Canada

This position is posted with an expected salary range of $70- $75 CAD per hour. · Contract

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Job details

Pay: This position is posted with an expected salary range of $70- $75 CAD per hour.
Job type: Contract
Apply by: Apr 25, 2027
Education: Bachelor’s degree
Experience: 5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
Posting language: English
Posted: Oct 2, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems, build empathy, and explore future state experiences.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Act as the primary consultant for all Service Design initiatives for two product delivery squads, participating in problem definition, product planning, and management of two key client journeys for that line of business
Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints
Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions, prototype and validate proof of concepts, and inform business planning of potential CX initiatives
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things
Play a key role in increasing customer centricity and design maturity across the organization
Provide research and design subject matter expertise to other internal departments and external partners as required

Requirements

Your experience and skills:

5 - 7 years of experience in a Service Design, User Research, Design Strategy, or a similar field
A Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required. Graduate degree is preferred
Subject matter expertise in user-centered design, design thinking, and service design is required
Implementation of fundamental service design methods such as in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing - with a portfolio of case studies as proof
Proficient with various design and research tools (e.g. TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro , Dscout)
Proven experience discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
Strong consulting, storytelling and presentation skills
Strong collaboration, influencing and stakeholder management at all levels, including leadership
Self-motivated, highly-organized and confident working in a complex and dynamic organization
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70- $75 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Manage two customer journeys and serve as the primary service design consultant for two product delivery squads, leading research into current experiences and presenting actionable findings to stakeholders. Facilitate cross-functional exploration, prototyping, and validation of future-state recommendations while improving service design operations and customer-centricity across the organization.

Requirements

Requires 5–7 years of experience in service design, user research, design strategy, or a related field, plus a bachelor's degree in design, human-computer interaction, human factors, psychology, or a related area; a graduate degree is preferred. Candidates need expertise in user-centered design and service design methods, a portfolio of case studies, proficiency with research and design tools, strong consulting and stakeholder skills, and fluent English; French and financial-industry experience are assets.

Skills

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Journey Management
Research Planning
In-Depth Interviews
Contextual Inquiry
Diary Studies
Workshop Facilitation
Concept Testing
Data Synthesis
Storytelling
Stakeholder Management
Prototyping

Visa sponsorship

Not detected in the job text

Keywords

Service Design
User Research
Design Strategy
User-Centered Design
Design Thinking
Customer Experience
Customer Journeys
Product Delivery
In-Depth Interviews
Contextual Inquiry
Diary Studies
Job Shadowing
Workshops
Concept Testing
Personas
Ecosystem Maps
Experience Maps
Service Blueprints
Ideation
Prioritization
Prototyping
Figma
Miro
Dovetail
UserTesting
Dscout
Wealth Management
Financial Services
Stakeholder Management

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