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Added 14 mins ago
GH
Key Account Manager - Loblaw & Shoppers Drug Mart
Genuine Health
Toronto, ON
- Full-time
Own the Loblaw and SDM customer business plans and annual JBP.
Added 14 mins ago
Associate Portfolio Manager | Ongoing Opportunities
Sonance Wealth Partners
Ottawa, ON · Edmonton, AB · Lethbridge, AB
We welcome expressions of interest from early-career investment professionals seeking future Associate Portfolio Manager opportunities across Sonance Financial’s Partner Groups. This is an…
Added 14 mins ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Shelburne, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 14 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Shelburne, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 29 mins ago
GP
Production Manager - Paper Bag Manufacturing
Gather Packaging
Toronto, ON · North York, ON
- $100,000 to $120,000 CAD / year
- Full-time
We are looking for a hands-on Production Manager to take ownership of our two-shift paper bag converting operation, reporting directly to the Plant Manager.
Added 29 mins ago
X
Software Development Manager
Xanadu
Toronto, ON
- Full-time
As a Software Development Manager, you will employ a robust managerial toolbox to independently lead a software development team, typically supporting up to 10 direct reports. This is…
Added 29 mins ago
X
Technical Product Marketing Manager
Xanadu
Toronto, ON
- Full-time
As a Technical Product Marketing Manager at Xanadu, you will stand at the intersection of quantum physics, software engineering, and business strategy. You will serve as the strategic link…
Added 29 mins ago
X
Sr. Technical Engagement Manager, Algorithms and Applications
Xanadu
Toronto, ON
- Full-time
Serve as the business development voice in customer-facing pitches, translating Xanadu's algorithmic and applications research capabilities into clear, problem-specific value propositions…
Added 29 mins ago
CO
Admissions Specialist
CPA Ontario
Canada
- Full-time
…19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust…
Added 29 mins ago
CO
Members Coordinator
CPA Ontario
Canada
- Full-time
…19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust…
Added 29 mins ago
CO
Product Manager
CPA Ontario
Canada
- Full-time
As Product Manager, you will lead the research, planning and development of CPA Ontario's Professional Development offerings, with priority on the strategy and execution of the Conference…
Added 29 mins ago
CO
Manager, Corporate Partnerships
CPA Ontario
Canada
- Full-time
CPA Ontario is currently in search of a Corporate Partnerships Manager who will play a key role in growing corporate learning partnerships. Acting as a trusted advisor, they build strong…
Added 29 mins ago
CO
Senior Recruiter
CPA Ontario
Canada
- Full-time
…19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust…
Added 29 mins ago
CO
Email Program Manager
CPA Ontario
Canada
- Full-time
As Email Program Manager, you will lead and evolve CPA Ontario's email and SMS/MMS programs, driving strategy, innovation and audience engagement across these channels. You will advance our…
Added 29 mins ago
CO
Digital Marketing Manager
CPA Ontario
Canada
- Full-time
CPA Ontario is currently in search of a Digital Marketing Manager to support the organization’s digital marketing strategy, campaign execution, performance marketing initiatives and digital…
Added 29 mins ago
CO
Communications Manager
CPA Ontario
Canada
- Full-time
As Communications Manager, you will lead the development and execution of dynamic internal and external communications programs, bringing together exceptional storytelling, modern…
Added 29 mins ago
CO
Events Specialist
CPA Ontario
Canada
- Full-time
…19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust…
Added 44 mins ago
UJ
Groups Travel Advisor - Tropics
Ultimate Jet Vacations
Remote, Canada
- Full-time
- Remote
…travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive…
Added 59 mins ago
KR
Human Resources Manager
KAS Recruitment
Delta, BC
- $70,000 to $120,000 CAD / year
- Full-time
…building services sector to find a versatile People & Culture Manager. This role is designed for an operational leader who thrives on autonomy and wants to design, build, and implement the…
Added 1 hour ago
ES
Senior Solution Architect
EPAM Systems
Toronto, ON
- Full-time
Working onsite with the client's business and technical stakeholders, you will shape practical solutions, guide delivery teams, and build trusted relationships. This high-visibility role…
Added 1 hour ago
FH
Community Health Nurse - Licensed Practical Nurse - Burnaby
Fraser Health Authority
Burnaby, BC
- $32.84 to $44.96 CAD / hour
- Full-time
Added 1 hour ago
NN
professional services manager - business services
Nurse Next Door
Toronto, ON
- Full-time
Evaluate the operations of establishments that provide services to business
Added 1 hour ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
…across the organization. The Corporate Precision Agriculture Manager will drive the dealer strategy for solutions enabled by the John Deere Precision Agriculture strategy and other aligned…
Added 1 hour ago
P
Vêtements Gérant de département, Franchisé temps plein jour
Provigo
Montreal, QC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 hour ago
P
Pains cuits en magasin Gérant de département, Franchisé temps plein jour
Provigo
Montreal, QC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…

Aviso

Supervisor, Client Solutions

Toronto, ON, Canada

$83,000 to $90,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $83,000 to $90,000 CAD / year
Job type: Full-time
Apply by: Apr 8, 2027
Posting language: English
Posted: Sep 15, 2026

Original job description

Aviso Wealth:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Supervisor, Client Solutions to join our Client Solutions team.

Reporting to the Manager, Service Centre the Supervisor, Client Solutions oversees the team's delivery of high quality service to our partner and clients and provides a main point of contact for any issues, escalations and questions with a focus on continuous improvement.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Nurture a culture of continuous improvement where team members have a client-first focus and find ways to improve the service to our partners and clients
Work with peers to find efficiencies across the business lines, providing support to ultimately make Aviso a great place to work and a best place for our partners and clients to do business
Support and provide 1 on 1 coaching to the Service Centre team members across our offices
Partner with the other supervisors to provide quality reviews, job sharing with team members in other offices, and team building as one Service Centre team
Collaborate with the Relationship Management, Operations, Compliance and IT teams to ensure the consistent delivery of exceptional service experiences to partners and clients
Regularly manage team members quality reviews and provide regular meaningful support that helps improves team member's skill sets and service
Ensure team members regularly track their metrics and use the issue tracking applications and that team members output and quality targets are met
Manage the staffing levels related to scheduling of breaks, vacations and stat holidays, making sure there is sufficient coverage at all times
Ensure team members are adequately trained on new products, processes, and policies in advance of launches
Monitor email and phone queues to maintain service level
Provide a main point of contact for day-to-day Service Centre support, escalations and issues, managing escalated issues as they arise
Contribute to the Service Centre Operating plan
Subject matter expert to represent the Service Center on cross departmental projects and to support Service Centre initiatives

Requirements

Your experience and skills:

Coaching and people management - know how to support your team's development to perform at their best
Ability to use metrics to strengthen the voice of our clients and partners
Industry knowledge on Contact Centre best practices
Strong understanding of the Operational functions within the Wealth Management business
Strong Market knowledge - e.g. trading systems, order management, corporate actions
Strong customer service focus and ability to manage and resolve escalated issues impacting our partners and clients
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $83,000 - $90,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Supervise the Service Centre team to deliver high-quality service, coach and develop team members, monitor performance and service queues, and manage staffing coverage and escalations. Collaborate across departments and offices to improve processes, support projects and launches, and contribute to Service Centre planning and initiatives.

Requirements

The role requires experience coaching and managing people, using metrics to improve client and partner service, and applying contact centre best practices. Candidates should have strong wealth management operations and market knowledge, including trading systems, order management, and corporate actions, along with strong customer service and escalation-resolution abilities; French is an asset.

Skills

Coaching And People Management
Team Development
Client Service
Contact Centre Best Practices
Wealth Management Operations
Market Knowledge
Trading Systems
Order Management
Corporate Actions
Escalation Management
Quality Reviews
Performance Metrics
Workforce Scheduling
Continuous Improvement
Cross-Functional Collaboration
English Communication

Benefits

Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Client Solutions
Service Centre
Wealth Management
Contact Centre
Client Service
Partner Service
People Management
Coaching
Continuous Improvement
Performance Metrics
Quality Reviews
Escalation Management
Workforce Scheduling
Trading Systems
Order Management
Corporate Actions
Operational Functions
Service Level Monitoring
Issue Tracking
Product Launches
Process Management
Compliance
Relationship Management
Cross-Functional Projects
Team Building
English
French

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