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Added 14 mins ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11491
Added 14 mins ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 44 mins ago
TC
Overnight Awake Residential Worker, Full-Time
Taproot Community Support Services
Victoria, BC
- Full-time
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90…
Added 44 mins ago
TC
Overnight Awake Residential Worker, Part-Time
Taproot Community Support Services
Victoria, BC
- Part-time
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90…
Added 50 mins ago
QI
Motel manager
Quality Inn Bracebridge
Bracebridge, ON
- From $38.5 CAD / hour
- Full-time
- On-site
Develop and implement policies and procedures for daily operations
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TC
Community Support Worker, Temp Part Time
Taproot Community Support Services
Surrey, BC
- Part-time
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Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
…designed to give you full visibility into how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 1 hour ago
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Project Manager I - BC Mental Health and Substance Use Services
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
The Project Manager applies project management best practices to coordinate activities across multiple teams and partners, monitor progress, manage risks and dependencies, and address…
Added 1 hour ago
DC
Student Financial Aid & Accounts Manager
Discovery Community College
Vancouver, BC
- Full-time
Discovery Community College (DCC) is seeking an experienced and student-focused Student Financial Aid & Accounts Manager to lead financial aid administration and student accounts operations…
Added 1 hour ago
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Manager, Cardiology
Michael Garron Hospital
Toronto, ON
- Full-time
The Manager is accountable for day-to-day operations, human resources, financial management, equipment and supply readiness, service contracts, preventative maintenance, quality…
Added 1 hour ago
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Technical Project Manager, Cybersecurity
Michael Garron Hospital
Toronto, ON
- Full-time
We’re looking for a strategic and dynamic Technical Project Manager to lead the cybersecurity program advancement at MGH. Reporting to the IT Technical and Client Services Manager, this…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
Experience with parts operations, inventory practices, customer service, business systems, and John Deere computer applications.
Added 1 hour ago
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Manager, Health & Safety
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
The Manager, Health and Safety is responsible for providing strategic and operational leadership for the Alterra Experiences Division's occupational health and safety program, ensuring the…
Added 1 hour ago
DC
Workforce Development & Funding Partnerships Manager
Discovery Community College
Surrey, BC
- Full-time
…results-driven Workforce Development & Funding Partnerships Manager to lead the development, acquisition, and delivery of funded training programs and workforce development…
Added 1 hour ago
AC
Consultant En Audit TI Et Contrôles SOX
Aston Carter
Montreal, QC
- $35 to $75 CAD / hour
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Évaluer les contrôles généraux informatiques (ITGC), notamment la gestion des accès, la gestion des changements et les opérations TI.
Added 1 hour ago
DC
Workforce Development & Funding Partnerships Manager
Discovery Community College
Surrey, BC
- Full-time
…results-driven Workforce Development & Funding Partnerships Manager to lead the development, acquisition, and delivery of funded training programs and workforce development…
Added 1 hour ago
Brick Manager, General Sales
Leons Furniture Limited
NL
The Brick Manager, General Sales, is responsible for leading and overseeing the sales operations within a designated retail location in Canada, ensuring the achievement of sales targets and…
Added 1 hour ago
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Reporting & Analysis Manager (Financial Services)
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- Full-time
The Financial Services Reporting & Analysis Manager will oversee reporting and analytics for the entire Financial Services division at LFL – which includes support for consumer credit,…
Added 1 hour ago
C
Hourly Dishwasher - South Edmonton The Rec Room
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AB · S. Edm. The Rec Room
- Part-time
Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s expanding from coast to coast in Canada? Do you want to play a crucial…
Added 1 hour ago
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Amusement Electronics Technician
Cineplex
Whitby, ON
- Part-time
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Added 2 hours ago
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Management Trainee
Enterprise
Fort St. John, BC
- Full-time
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Added 2 hours ago
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Resort Experience Manager - Year-Round - Full-Time
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- Full-time
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Added 2 hours ago
RB
Accommodation services manager
Ramada by Wyndham
Edmonton, AB
- From $39 CAD / hour
- Full-time
- On-site
Develop and implement policies and procedures for daily operations
Added 2 hours ago
CI
Supply chain manager
Chengheng International Trade
Markham, ON
- From $61 CAD / hour
- Full-time
- On-site
Specialization/experience (business sales and services)
Added 2 hours ago
EI
Assistant manager, hotel
Empire Inn & Suites Red Deer
Red Deer, AB
- From $39.04 CAD / hour
- Full-time
- On-site
Develop and implement policies and procedures for daily operations

Aviso

Supervisor, Client Solutions

Toronto, ON, Canada

$83,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $83,000 to $90,000 CAD / year
Job type: Full-time
Apply by: Apr 8, 2027
Posting language: English
Posted: Sep 15, 2026

Original job description

Aviso Wealth:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Supervisor, Client Solutions to join our Client Solutions team.

Reporting to the Manager, Service Centre the Supervisor, Client Solutions oversees the team's delivery of high quality service to our partner and clients and provides a main point of contact for any issues, escalations and questions with a focus on continuous improvement.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Nurture a culture of continuous improvement where team members have a client-first focus and find ways to improve the service to our partners and clients
Work with peers to find efficiencies across the business lines, providing support to ultimately make Aviso a great place to work and a best place for our partners and clients to do business
Support and provide 1 on 1 coaching to the Service Centre team members across our offices
Partner with the other supervisors to provide quality reviews, job sharing with team members in other offices, and team building as one Service Centre team
Collaborate with the Relationship Management, Operations, Compliance and IT teams to ensure the consistent delivery of exceptional service experiences to partners and clients
Regularly manage team members quality reviews and provide regular meaningful support that helps improves team member's skill sets and service
Ensure team members regularly track their metrics and use the issue tracking applications and that team members output and quality targets are met
Manage the staffing levels related to scheduling of breaks, vacations and stat holidays, making sure there is sufficient coverage at all times
Ensure team members are adequately trained on new products, processes, and policies in advance of launches
Monitor email and phone queues to maintain service level
Provide a main point of contact for day-to-day Service Centre support, escalations and issues, managing escalated issues as they arise
Contribute to the Service Centre Operating plan
Subject matter expert to represent the Service Center on cross departmental projects and to support Service Centre initiatives

Requirements

Your experience and skills:

Coaching and people management - know how to support your team's development to perform at their best
Ability to use metrics to strengthen the voice of our clients and partners
Industry knowledge on Contact Centre best practices
Strong understanding of the Operational functions within the Wealth Management business
Strong Market knowledge - e.g. trading systems, order management, corporate actions
Strong customer service focus and ability to manage and resolve escalated issues impacting our partners and clients
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $83,000 - $90,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Supervise the Service Centre team to deliver high-quality service, coach and develop team members, monitor performance and service queues, and manage staffing coverage and escalations. Collaborate across departments and offices to improve processes, support projects and launches, and contribute to Service Centre planning and initiatives.

Requirements

The role requires experience coaching and managing people, using metrics to improve client and partner service, and applying contact centre best practices. Candidates should have strong wealth management operations and market knowledge, including trading systems, order management, and corporate actions, along with strong customer service and escalation-resolution abilities; French is an asset.

Skills

Coaching And People Management
Team Development
Client Service
Contact Centre Best Practices
Wealth Management Operations
Market Knowledge
Trading Systems
Order Management
Corporate Actions
Escalation Management
Quality Reviews
Performance Metrics
Workforce Scheduling
Continuous Improvement
Cross-Functional Collaboration
English Communication

Benefits

Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Client Solutions
Service Centre
Wealth Management
Contact Centre
Client Service
Partner Service
People Management
Coaching
Continuous Improvement
Performance Metrics
Quality Reviews
Escalation Management
Workforce Scheduling
Trading Systems
Order Management
Corporate Actions
Operational Functions
Service Level Monitoring
Issue Tracking
Product Launches
Process Management
Compliance
Relationship Management
Cross-Functional Projects
Team Building
English
French

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