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Added 5 mins ago
IG
Investment Advisor
Infotree Global Solutions
Toronto, ON
- Contract
The role of Account Manager plays a vital part in ensuring we deliver the highest quality of customer service to our clients.
Added 6 mins ago
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Rotating Equipment Manager
Shell
Scotford, AB
- Full-time
The Rotating Equipment Manager provides technical leadership across rotating equipment disciplines, driving the implementation of programs that enhance equipment performance and…
Added 6 mins ago
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Asset Integrity Manager
Shell
Scotford, AB
- Full-time
The Asset Integrity Manager is responsible for overseeing and ensuring the effectiveness of the Pressure Equipment Integrity Management system to minimize process safety and reliability…
Added 20 mins ago
Product Manager - Des Moines, IA
Hubbell Incorporated
Edmonton, AB
Serve as the voice of the customer within the organization. Gather VOC (voice of the customer) data and information to support business decisions, initiatives, and product development
Added 20 mins ago
OR
Wireless Sales Associate - 3026 Capilano
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Edmonton, AB
- Other
Strong support from your Store Manager and District Manager every step of the way
Added 1 hour ago
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Whistler, BC
- Temporary
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Added 1 hour ago
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Fine dining Supervisor Steeps Grill
Whistler Blackcomb
Whistler, BC
- Temporary
Added 1 hour ago
CC
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- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 1 hour ago
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Contractor Sales Part Time - WOODSTOCK
The Home Depot
Woodstock, ON
- Part-time
…store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department.…
Added 1 hour ago
TH
Kitchen & Bath Sales Part Time - LONDON E
The Home Depot
Canada
- Part-time
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Added 1 hour ago
MAC Fairview Assistant Store Manager
ELC Beauty LLC
Toronto, ON
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Added 1 hour ago
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Samsung Vertical Sales Specialist
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Mississauga, ON
- Full-time
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Added 1 hour ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Oshawa Centre - Oshawa, ON
Signet Jewelers
Oshawa, ON · Canada - Oshawa Centre - Oshawa, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 1 hour ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Northgate Square - North Bay, ON
Signet Jewelers
North Bay, ON · Canada - Northgate Square - North Bay, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 1 hour ago
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Sales Associate / Jewelry Consultant - Peoples Jewellers - New Sudbury Centre - Sudbury, ON
Signet Jewelers
Sudbury, ON · Canada - New Sudbury Centre - Sudbury, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 1 hour ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - White Oaks Mall - London, ON
Signet Jewelers
London, ON · Canada - White Oaks Mall - London, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 1 hour ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Seaway Mall - Welland, ON
Signet Jewelers
Welland, ON · Canada - Seaway Mall - Welland, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 1 hour ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Fairview Mall - Toronto, ON
Signet Jewelers
Toronto, ON · Canada - Fairview Mall - Willowdale, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 1 hour ago
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Sales Associate / Jewelry Consultant - Peoples Jewellers - Lansdowne Place - Petersborough, ON
Signet Jewelers
Peterborough, ON · Canada - Lansdowne Place - Peterborough, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 1 hour ago
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Sales Associate / Jewelry Consultant - Peoples Jewellers - Oakville Place - Oakville, ON
Signet Jewelers
Oakville, ON · Canada - Oakville Place - Oakville, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 1 hour ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Stone Road Mall - Guelph, ON
Signet Jewelers
Guelph, ON · Canada - Stone Road Mall - Guelph, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 1 hour ago
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Sales Associate / Jewelry Consultant - Peoples Jewellers - Pen Centre - St. Catharines, ON
Signet Jewelers
St. Catharines, ON · Canada - Pen Centre - St Catharines, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 1 hour ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Scarborough Town Centre - Scarborough, ON
Signet Jewelers
Toronto, ON · Canada - Scarborough Town Cen - Scarborough, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 1 hour ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Lime Ridge Mall - Hamilton, ON
Signet Jewelers
Hamilton, ON · Canada - Lime Ridge Mall - Hamilton, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 1 hour ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Masonville Place - London, ON
Signet Jewelers
London, ON · Canada - Masonville Place - London, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience

Aviso

Supervisor, Client Solutions

Toronto, ON, Canada

$83,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $83,000 to $90,000 CAD / year
Job type: Full-time
Apply by: Apr 8, 2027
Posting language: English
Posted: Sep 15, 2026

Original job description

Aviso Wealth:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Supervisor, Client Solutions to join our Client Solutions team.

Reporting to the Manager, Service Centre the Supervisor, Client Solutions oversees the team's delivery of high quality service to our partner and clients and provides a main point of contact for any issues, escalations and questions with a focus on continuous improvement.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Nurture a culture of continuous improvement where team members have a client-first focus and find ways to improve the service to our partners and clients
Work with peers to find efficiencies across the business lines, providing support to ultimately make Aviso a great place to work and a best place for our partners and clients to do business
Support and provide 1 on 1 coaching to the Service Centre team members across our offices
Partner with the other supervisors to provide quality reviews, job sharing with team members in other offices, and team building as one Service Centre team
Collaborate with the Relationship Management, Operations, Compliance and IT teams to ensure the consistent delivery of exceptional service experiences to partners and clients
Regularly manage team members quality reviews and provide regular meaningful support that helps improves team member's skill sets and service
Ensure team members regularly track their metrics and use the issue tracking applications and that team members output and quality targets are met
Manage the staffing levels related to scheduling of breaks, vacations and stat holidays, making sure there is sufficient coverage at all times
Ensure team members are adequately trained on new products, processes, and policies in advance of launches
Monitor email and phone queues to maintain service level
Provide a main point of contact for day-to-day Service Centre support, escalations and issues, managing escalated issues as they arise
Contribute to the Service Centre Operating plan
Subject matter expert to represent the Service Center on cross departmental projects and to support Service Centre initiatives

Requirements

Your experience and skills:

Coaching and people management - know how to support your team's development to perform at their best
Ability to use metrics to strengthen the voice of our clients and partners
Industry knowledge on Contact Centre best practices
Strong understanding of the Operational functions within the Wealth Management business
Strong Market knowledge - e.g. trading systems, order management, corporate actions
Strong customer service focus and ability to manage and resolve escalated issues impacting our partners and clients
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $83,000 - $90,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Supervise the Service Centre team to deliver high-quality service, coach and develop team members, monitor performance and service queues, and manage staffing coverage and escalations. Collaborate across departments and offices to improve processes, support projects and launches, and contribute to Service Centre planning and initiatives.

Requirements

The role requires experience coaching and managing people, using metrics to improve client and partner service, and applying contact centre best practices. Candidates should have strong wealth management operations and market knowledge, including trading systems, order management, and corporate actions, along with strong customer service and escalation-resolution abilities; French is an asset.

Skills

Coaching And People Management
Team Development
Client Service
Contact Centre Best Practices
Wealth Management Operations
Market Knowledge
Trading Systems
Order Management
Corporate Actions
Escalation Management
Quality Reviews
Performance Metrics
Workforce Scheduling
Continuous Improvement
Cross-Functional Collaboration
English Communication

Benefits

Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Client Solutions
Service Centre
Wealth Management
Contact Centre
Client Service
Partner Service
People Management
Coaching
Continuous Improvement
Performance Metrics
Quality Reviews
Escalation Management
Workforce Scheduling
Trading Systems
Order Management
Corporate Actions
Operational Functions
Service Level Monitoring
Issue Tracking
Product Launches
Process Management
Compliance
Relationship Management
Cross-Functional Projects
Team Building
English
French

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