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Aviso

Technology Change Control Analyst

Toronto, ON, Canada

$90,000 to $100,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Apr 7, 2027
Experience: 4+ years of experience in IT change management, IT service management, technology operations, or a related environment
Posting language: English
Posted: Sep 14, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Technology Change Control Analyst to join our Technology Ops & Support Partners team.

Reporting to the Manager, Technology Change Control, the Technology Change Control Analyst supports the governance and coordination of IT changes across Aviso's technology environment.

The role helps ensure IT changes are properly assessed, approved, scheduled, communicated, implemented, and reviewed in alignment with ITIL practices, internal controls, and audit/compliance expectations.

The Analyst will monitor adherence to change governance requirements, support the end-to-end lifecycle of standard, normal, and emergency changes, and escalate exceptions, risks, and control gaps as required.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Facilitate the intake, review, approval, scheduling, and closure of IT change requests
Draft and manage Change Advisory Board and Emergency Change Advisory Board (CAB/ECAB) materials and follow up on decisions, approvals, and required actions
Review and assess change records for completeness, including risk, impact, implementation, rollback, testing, and communication plans
Maintain the forward schedule of change and identify potential conflicts or high-risk change windows
Support post-implementation reviews and track remediation actions for failed or high-impact changes
Help produce, analyze and interpret change metrics, dashboards, and audit evidence for management and compliance reviews
Partner with stakeholders to assess and mitigate incident and problem management activities, when change-related issues contribute to service disruption
Drive continuous improvement initiatives by identifying process optimization opportunities and implementing enhancements aligned with ITIL practices, internal controls, and audit/compliance expectations
Support the development and execution of technology change control strategy, standards, and operating procedures to ensure service stability and operational excellence

Requirements

Your experience and skills:

Bachelor's degree in Information Systems or equivalent work experience
4+ years of experience in IT change management, IT service management, technology operations, or a related environment
Demonstrated capability of ITIL change, incident, problem, and release management practices
Experience working with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms; ServiceNow experience is preferred
Experience in financial services, trading or wealth management is an asset
Excellent coordination, communication, and stakeholder management skills
Ability to manage competing priorities and high‑impact situations
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $90,000 - $100,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Coordinate the end-to-end lifecycle of standard, normal, and emergency IT changes, including intake, assessment, approvals, scheduling, communications, implementation, and closure. Maintain change governance and audit evidence, monitor risks and conflicts, support post-implementation reviews, analyze change metrics, and improve processes in alignment with ITIL and internal controls.

Requirements

Requires a bachelor's degree in Information Systems or equivalent work experience and at least four years of experience in IT change management, IT service management, technology operations, or a related field. Candidates should know ITIL change, incident, problem, and release management practices; have experience with ITSM tools (ServiceNow preferred); and demonstrate strong coordination, communication, and stakeholder management skills.

Skills

IT Change Management
ITIL Practices
Change Governance
Incident Management
Problem Management
Release Management
ServiceNow
Jira Service Management
Risk Assessment
Change Scheduling
Audit Evidence
Metrics And Dashboards
Stakeholder Management
Communication
Process Improvement
Change Advisory Board Coordination

Benefits

Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

IT Change Management
IT Service Management
ITIL
Change Governance
Standard Changes
Normal Changes
Emergency Changes
Change Advisory Board
Emergency Change Advisory Board
ServiceNow
Jira Service Management
Incident Management
Problem Management
Release Management
Risk Assessment
Impact Assessment
Rollback Plans
Testing Plans
Communication Plans
Forward Schedule Of Change
Post-Implementation Reviews
Change Metrics
Dashboards
Audit Evidence
Internal Controls
Compliance
Financial Services
Wealth Management
Technology Operations
Process Improvement

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