Senior Manager, Enterprise Systems & Transformation

About You:

You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.

If this sounds like you, well, then you will love the culture at Avison Young!

About Us:

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.

Of course we love it here, but outsiders think we’re pretty great too! Avison Young has been recognized as one of Canada's Best Managed Companies for the 15th year in a row, with a Platinum Club designation!

Overview

The Senior Manager, Enterprise Systems & Transformation is responsible for leading the delivery of complex enterprise technology and business transformation programs across Global IT. This role will oversee major initiatives involving ERP, Human Capital Management (HCM), Finance and other core business platforms, ensuring successful implementation, integration and adoption across our global organization.

Working closely with Global IT leadership, business stakeholders, platform leads, Finance, HR, Operations and third-party implementation partners, the Senior Manager will translate strategic technology priorities into structured, executable programs. The role requires demonstrated experience leading large-scale enterprise system implementations within a matrixed delivery environment, coordinating internal teams, external consultants and technology partners to achieve successful outcomes.

The successful candidate will bring a strong understanding of enterprise systems and business processes, with the ability to manage complex implementation programs from planning and mobilization through design, configuration, testing, deployment and post-implementation support.

This individual will establish delivery discipline, manage competing priorities and dependencies, oversee program budgets and timelines, and ensure solutions meet business requirements while delivering measurable value.

The base salary is aligned with market data and is estimated to be between $125,000 to $155,000 with the ability to achieve additional compensation through a bonus. This salary range reflects base compensation for the position across all Canadian locations. Within this range, individual pay is determined by work location and other factors, including relevant education/training, experience, and internal equity. This posting is for an existing vacancy withing our organization.

Responsibilities

Enterprise Systems & Transformation Delivery

• Lead end-to-end delivery of complex enterprise technology implementations and transformation programs, particularly across ERP, HCM, Finance and related business platforms.
• Oversee implementation lifecycles from initial planning and requirements gathering through solution design, configuration, integration, testing, deployment and post-go-live stabilization.
• Translate business and technology objectives into structured program plans, workstreams, milestones, deliverables and resource requirements.
• Manage interdependencies across enterprise platforms, ensuring solutions are integrated and aligned with broader business processes and technology architecture.
• Partner with business process owners and platform leads to define requirements, resolve design decisions and ensure solutions meet operational needs.
• Oversee system integration, data migration, testing, cutover planning and operational readiness.
• Ensure appropriate change management, communications, training and adoption plans are established and executed.
• Monitor implementation outcomes and drive issue resolution to ensure successful delivery and business benefits realization.

Third-Party & Matrix Program Management

• Lead program delivery within a matrixed environment, coordinating internal Global IT teams, business stakeholders, third-party implementation partners and outsourced technology providers.
• Manage implementation partners and external consultants against agreed scope, deliverables, timelines, budgets and quality expectations.
• Establish clear accountability, roles and responsibilities across internal and external delivery teams.
• Coordinate multiple workstreams and resources across business functions, technology teams and external vendors.
• Challenge implementation partner recommendations, estimates, timelines and delivery approaches to ensure alignment with business objectives.
• Identify and resolve delivery challenges, resource constraints and competing priorities, escalating issues with clear recommendations where necessary.
• Manage vendor performance, contractual deliverables and implementation risks in partnership with Procurement, Finance and Legal.

Program Governance & Financial Management

• Establish and maintain program governance, including project plans, integrated schedules, RAID logs, status reporting, change control and stage-gate reviews.
• Monitor program budgets, forecasts, resource utilization and financial performance, working closely with Finance to manage variances.
• Maintain integrated program roadmaps, identifying cross-platform dependencies, delivery risks and critical milestones.
• Prepare executive-level reporting, steering committee materials, decision papers and recommendations.
• Provide transparent reporting on program progress, risks, issues, dependencies, financial performance and expected benefits.
• Ensure appropriate governance and controls are maintained throughout the implementation lifecycle.

Leadership & Stakeholder Management

• Lead and develop Project Managers and cross-functional program delivery teams, establishing clear objectives, accountability and delivery standards.
• Provide direction and oversight to designated resources who do not report directly into the role, ensuring alignment and accountability across workstreams.
• Partner with Global IT leadership, Finance, HR, Operations and regional stakeholders to align technology delivery with business priorities.
• Facilitate workshops, steering committees, design reviews and program planning sessions with business and technology stakeholders.
• Communicate complex technical and business transformation initiatives clearly to executive and non-technical audiences.
• Present delivery challenges, resource requirements, competing priorities and recommended solutions to senior leadership.

Change Management & Business Adoption

• Partner with business stakeholders to ensure enterprise system implementations support business process improvements and operational requirements.
• Oversee organizational readiness, communications, training and change adoption activities.
• Ensure appropriate documentation, knowledge transfer and support models are established before implementation go-live.
• Monitor post-implementation performance, user adoption and business benefits, driving corrective action where required.
• Continuously improve program delivery practices, governance frameworks and implementation methodologies.

Qualifications

Essential

• 10+ years of experience in enterprise technology delivery, program management or business transformation.
• Demonstrated experience leading large-scale enterprise system implementations, particularly across ERP, Human Capital Management (HCM) and Finance platforms.
• Proven track record managing complex, multi-workstream programs from initiation through implementation and post-go-live stabilization.
• Significant experience managing third-party implementation partners, systems integrators, external consultants and internal resources within a matrixed delivery model.
• Experience overseeing enterprise system implementation activities, including requirements gathering, solution design, system integration, data migration, testing, cutover and deployment.
• Strong understanding of business processes across Finance, HR and enterprise operations, and how technology solutions support and improve these functions.
• Experience managing program budgets, forecasts, resource allocation, delivery timelines, risks and dependencies.
• Demonstrated ability to manage competing priorities and coordinate multiple interconnected workstreams.
• Experience leading cross-functional teams and Project Managers, including resources who do not report directly into the role.
• Strong stakeholder management and communication skills, with the ability to influence senior business and technology leaders.
• Excellent executive reporting, governance and decision-making capabilities.

Desirable

• Experience with major enterprise platforms such as SAP, Oracle, Workday, Microsoft Dynamics or similar ERP, HCM and Finance solutions.
• Experience within a global, multi-region or multi-entity organization.
• Experience working with outsourced IT providers and large systems integration partners.
• Experience in commercial real estate or another professional services environment.
• Familiarity with Agile, Waterfall and hybrid program delivery methodologies.
• Experience with organizational change management and business process transformation.
• PMP, PgMP, MSP, PRINCE2, SAFe or Prosci certification.
• Working knowledge of AI, automation and emerging enterprise technologies.

Education & Qualifications

• Bachelor's degree in Business, Information Technology, Finance or a related discipline, or equivalent practical experience.
• Program or project management certification is considered an asset.

Workplace Type

On-Site

Our Equal Opportunity Commitment

Avison Young practices as an equal opportunity employer in all services locations around the world. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity.

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

Avison Young welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during the recruitment process. For those requiring assistance, information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY!