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Added 14 mins ago
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Avison Young Canada

Client Services Specialist

231 Shearson Crescent, Cambridge, ON, N1T 1J5, Canada

Job type: Full-time
Apply by: Aug 24, 2027
Experience: 3+ years of experience in operations coordination, administrative operations, or commercial real estate support
Posting language: English
Posted: Aug 24, 2026

Apply About employer

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Original job description

Our Story

About You:You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.If this sounds like you, well, then you will love the culture at Avison Young!About Us:Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.

Of course we love it here, but outsiders think we’re pretty great too! Avison Young has been recognized as one of Canada's Best Managed Companies for the 15th year in a row, with a Platinum Club designation!

Overview

The Client Services Specialist is a hands-on operational role responsible for supporting daily office operations, documentation processes, and brokerage service coordination across the office. This role acts as a key operational partner to the Managing Director and Senior Operations Manager, ensuring accuracy, efficiency, compliance, and service consistency.

The base salary is aligned with market data and is estimated to range from $57,000-$65,000 with the ability to achieve additional compensation through a bonus. Within this range, individual pay is determined by work location and other factors, including relevant education/training, experience, and internal equity. This posting is for an existing vacancy within our organization.

Responsibilities

Independently manage complex client deliverables, projects, and support activities with minimal oversight.
Coordinate and execute complex pursuits, marketing initiatives, proposals, presentations, and other client service deliverables.
Serve as a key liaison between brokers and internal centers of excellence, ensuring seamless collaboration and execution.
Develop strong partnerships and trusted advisor relationships with brokers to understand and support business objectives.
Anticipate business needs and proactively identify solutions, opportunities, and strategic approaches to support client and business outcomes.
Partner with brokers to deliver high-quality client service and support business development, transaction, and revenue-generating activities.
Take ownership of complex projects and deliverables from initiation through completion, ensuring quality, accuracy, and adherence to deadlines.
Contribute to the development, implementation, and continuous improvement of processes, standards, and best practices to enhance operational efficiency.
Provide guidance, mentorship, and knowledge sharing to Client Services Coordinators and peers, fostering professional development and team effectiveness.
Demonstrate strong project management, organizational, and problem-solving skills while managing multiple priorities in a fast-paced environment.
Maintain a high level of accountability, professionalism, and client focus in all interactions and deliverables.

Administration

Preparation, control, and maintenance of legal documents (letters of intent, offers, proposals, commission agreements, listing agreements, amendments, waivers, extensions, and Multiple Listing Services agreements) throughout the deal and due diligence process
Maintain and review property listings and manage expiry dates and prepare required documentation
Maintain records of correspondence for property listings with agents and update client reporting as required
Work closely with agents on various initiatives and special projects
Coordinate deal processing with agents and Accounting Department
Schedule meetings, appointments, property tours and travel plans
Proofread copy for spelling, grammar and layout. Make appropriate changes and ensure the accuracy and clarity of the final copy
Provide administrative support for internal and external correspondence including file management, scanning, photocopying, organizing and distributing marketing materials

Marketing

Organize, create, prepare and produce client specific packages, presentations, and proposals
Assist with preparation, coordination and assembly of marketing materials for property listings, including brochures, email communications, invitations, signage, and announcements, while maintaining the Avison Young brand throughout all projects
Update listings on Avison Young website and other locations as advised

Research

Conduct market information research through various sources including CRM and third-party databases such as MLS, Altus, CoStar etc.
Prepare property availability surveys and other applicable research and marketing collateral relevant
Update CRM database with current market and client information

Qualifications

3+ years of experience in operations coordination, administrative operations, or commercial real estate support
Strong understanding of real estate documentation, compliance, and transaction processes (commercial experience preferred)
Ability to work independently with minimal oversight
Highly organized with strong attention to detail and time management skills
Ability to manage multiple priorities in a fast-paced, service-driven environment
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
Experience with CRM systems, MLS, CoStar, Altus, or similar platforms is an asset
Strong communication, proofreading, and stakeholder coordination skills

Key Competencies

Operational execution and accountability
Organization and process management
Service orientation and responsiveness
Discretion and professionalism
Adaptability in a high-volume environment
Collaboration across brokerage, operations, and leadership teams

Workplace Type

On-Site

Our Equal Opportunity Commitment

Avison Young practices as an equal opportunity employer in all services locations around the world. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity.

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

Avison Young welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during the recruitment process. For those requiring assistance, information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY!

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More about this job

Responsibilities

The Client Services Specialist manages daily office operations, documentation processes, and brokerage service coordination to ensure operational efficiency. They act as a key liaison between brokers and internal departments while supporting marketing initiatives and complex client deliverables.

Requirements

Candidates must have at least 3 years of experience in operations, administration, or commercial real estate support. Proficiency in Microsoft Office and experience with CRM or real estate databases are required, along with strong organizational and communication skills.

Skills

Operations coordination
Administrative support
Commercial real estate
Project management
Documentation management
Client service
Microsoft Office
CRM systems
Market research
Communication
Proofreading
Stakeholder coordination
Time management
Problem-solving
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Commercial Real Estate
Operations Coordination
Administrative Support
Project Management
CRM
MLS
CoStar
Altus
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Documentation
Compliance
Transaction Processing
Marketing Materials
Market Research
Brokerage Services
Client Relations
Proofreading
File Management

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