AVP, Corporate Partnershios
- Toronto, ON, Canada
The salary band for this position ranges from $150,000 to $180,000. · Full-time
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Job details
- Pay
- The salary band for this position ranges from $150,000 to $180,000.
- Job type
- Full-time
- Apply by
- Experience
- 5-7+ years related experience within the property and casualty insurance industry, including exposure to an operational sales and servicing environment
- Posting language
- English
- Posted
Original job description
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
In this role, we need an outstanding individual, to join our Partnerships Team. We need expertise and leadership to evolve Aviva Canada’s Partnerships.
We Are Looking For Someone Who
What You’ll Do
Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.
In this role, we need an outstanding individual, to join our Partnerships Team. We need expertise and leadership to evolve Aviva Canada’s Partnerships.
We Are Looking For Someone Who
- Acts as a conduit between Aviva and our partners to drive the plan for service and customer in the partnership.
- Manages the end-to-end customer service experience/proposition of the partnerships by holding key collaborators to account on service delivery across business divisions
What You’ll Do
- Drive performance in the services provided to customers on behalf of the partnerships.
- Chair of the joint Operational Performance Forum for the partnerships on behalf of both our partners and Aviva
- Drive delivery of operational efficiencies across the partnerships through leading the Service Improvement Program within Aviva working across Claims, UW, Billing and technology
- Drive continuous improvement in quality of underwriting and technical capability of Sales Advisors
- Working with the customer experience leadership to drive a compelling customer service proposition across the partnerships for both online and offline channels.
- Lead a matrix team of service leaders across the business to ensure that there is effective service to both partners and customers every day, in line with the service levels agreed contractually
- Act as the primary point of escalation for service issues between Aviva and partners, and lead on successful resolution of these issues.
- Develop new service propositions growing efficiency and driving the paperless agenda.
- Ensure our partners and Aviva meet their contractual commitments each other
- 5-7+ years related experience within the property and casualty insurance industry, including exposure to an operational sales and servicing environment
- Experience in Claims an asset
- Shown ability to apply service principles while maintaining appropriate situational flexibility and pragmatism
- Strong relationship and expectation management skills
- Ability to influence and motivate multi-disciplinary teams on a day-to-day basis
- Ability to manage quality and application of effective change management skills, tools and techniques
- Strong oral and written communication skills and effective presentation techniques
- Strong customer / relationship development skills
- Ability to manage to key business metrics
- Ability to "think out of the box" and develop innovative and creative solutions
- The salary band for this position ranges from $150,000 to $180,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
- Hybrid flexible work model.
- Outstanding career development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
- Employee discount on home and auto insurance (where applicable).
Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.
More about this job
Responsibilities
Lead service performance and customer experience across Aviva’s partnerships, coordinating service leaders and collaborators across claims, underwriting, billing, and technology. Manage operational improvement, contractual service commitments, partner escalations, and the development of efficient, paperless service propositions.
Requirements
Requires 5–7 or more years of property and casualty insurance experience, including exposure to operational sales and servicing; claims experience is an asset. Candidates should demonstrate strong relationship management, communication, team influence, change management, quality oversight, and business-metric management skills.
Skills
- Partnership Management
- Customer Service
- Operational Performance Management
- Service Improvement
- Process Improvement
- Insurance Operations
- Claims
- Underwriting
- Sales Advisory
- Customer Experience
- Relationship Management
- Expectation Management
- Change Management
- Team Leadership
- Performance Metrics
- Communication and Presentation
Benefits
- Hybrid Flexible Work Model
- Career Development Opportunities
- Professional Development Education Support
- Vacation Package
- Option to Purchase Five Additional Days Off
- Diversity and Inclusion Programs
- Corporate Wellness Programs
- Employee Discount on Home and Auto Insurance
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Finance & Accounting
- Sales
Keywords
- Property and Casualty Insurance
- Partnerships
- Customer Service
- Customer Experience
- Operational Performance
- Service Improvement Program
- Claims
- Underwriting
- Billing
- Technology
- Sales Advisors
- Operational Efficiencies
- Service Delivery
- Service Levels
- Contractual Commitments
- Operational Performance Forum
- Continuous Improvement
- Change Management
- Quality Management
- Paperless Processes
- Online and Offline Channels
- Business Metrics
- Escalation Management
- Relationship Management