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Added 10 mins ago
Customer Care Representative-Terrace, BC
Sonova AG
Fredericton, NB · Terrace, ON
…hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes…
Added 10 mins ago
SG
Client Account Manager, BPO & Contact Centre
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Toronto, ON
- Full-time
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TC
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- Full-time
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Account Supervisor
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Communication Skills: The ability to translate dense, technical scientific metrics into clear, actionable business insights for non-technical stakeholders.
Added 25 mins ago
IF
Business Readiness Analyst
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Toronto, ON
- Full-time
The incumbent will be responsible for leading business readiness activities associated with system enhancements, maintenance releases, regulatory changes, process updates, client onboarding…
Added 25 mins ago
AC
AVP, Corporate Partnershios
Aviva Canada
Toronto, ON
- Full-time
Manages the end-to-end customer service experience/proposition of the partnerships by holding key collaborators to account on service delivery across business divisions
Added 25 mins ago
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Technical Lead (Contact Center/Amazon Connect)
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· Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams for successful delivery.
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Data Partnerships Manager
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- Full-time
…opportunities to measure how their omni-channel efforts contribute to business…
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Sr. Software Engineer, UI Developer Tooling (Hybrid, New York)
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Toronto, ON
- Full-time
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RQ11860 - Database Administrator - Senior
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Must Have Experience:
Added 25 mins ago
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Business Readiness Analyst
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Toronto, ON
- Full-time
The incumbent will be responsible for leading business readiness activities associated with system enhancements, maintenance releases, regulatory changes, process updates, client onboarding…
Added 25 mins ago
SG
Customer Care Representative-Terrace, BC
Sonova Group
Terrace, BC
- Internship
…hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes…
Added 25 mins ago
AC
R3, Systems Training Specialist - Initiative & Opportunity
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Ottawa, ON
- Full-time
…work experience in enterprise systems OR diploma/degree in Business, Communications, or…
Added 25 mins ago
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Toronto, ON
- Full-time
At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and…
Added 25 mins ago
A
Manual QA Analyst
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Mississauga, ON
- $60 to $70 CAD / hour
- Contract
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Added 25 mins ago
PC
ERP Risk, Controls & Security Solutions Senior Associate
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- Full-time
…parties is accurate, complete, and can be trusted. Our team helps business leaders develop into data driven organizations that adopt a comprehensive evidence based strategy, combined with…
Added 25 mins ago
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Guidewire BSA
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- Contract
Business Requirements Analysis & Documentation
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Chef(fe), Développement des affaires - Business Development Manager
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- Full-time
We are recruiting a Business Development Manager
Added 25 mins ago
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Salesforce Marketing Cloud Specialist (CRM Executive)
Vertage
Toronto, ON
- Contract
Post-secondary education (Marketing, Digital, Business or related)
Added 25 mins ago
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Operations Manager
BGIS
North Bay, ON
- Full-time
…management, health and safety, and emergency preparedness and business continuity for an assigned…

Aviva Canada

AVP, Corporate Partnershios

Toronto, ON, Canada

The salary band for this position ranges from $150,000 to $180,000. · Full-time

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Job details

Pay: The salary band for this position ranges from $150,000 to $180,000.
Job type: Full-time
Apply by: Dec 11, 2026
Experience: 5-7+ years related experience within the property and casualty insurance industry, including exposure to an operational sales and servicing environment
Posting language: English
Posted: Nov 11, 2026

Original job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

In this role, we need an outstanding individual, to join our Partnerships Team. We need expertise and leadership to evolve Aviva Canada’s Partnerships.

We Are Looking For Someone Who

Acts as a conduit between Aviva and our partners to drive the plan for service and customer in the partnership.
Manages the end-to-end customer service experience/proposition of the partnerships by holding key collaborators to account on service delivery across business divisions

Come join our team!

What You’ll Do

Drive performance in the services provided to customers on behalf of the partnerships.
Chair of the joint Operational Performance Forum for the partnerships on behalf of both our partners and Aviva
Drive delivery of operational efficiencies across the partnerships through leading the Service Improvement Program within Aviva working across Claims, UW, Billing and technology
Drive continuous improvement in quality of underwriting and technical capability of Sales Advisors
Working with the customer experience leadership to drive a compelling customer service proposition across the partnerships for both online and offline channels.
Lead a matrix team of service leaders across the business to ensure that there is effective service to both partners and customers every day, in line with the service levels agreed contractually
Act as the primary point of escalation for service issues between Aviva and partners, and lead on successful resolution of these issues.
Develop new service propositions growing efficiency and driving the paperless agenda.
Ensure our partners and Aviva meet their contractual commitments each other

What You’ll Bring

5-7+ years related experience within the property and casualty insurance industry, including exposure to an operational sales and servicing environment
Experience in Claims an asset
Shown ability to apply service principles while maintaining appropriate situational flexibility and pragmatism
Strong relationship and expectation management skills
Ability to influence and motivate multi-disciplinary teams on a day-to-day basis
Ability to manage quality and application of effective change management skills, tools and techniques
Strong oral and written communication skills and effective presentation techniques
Strong customer / relationship development skills
Ability to manage to key business metrics
Ability to "think out of the box" and develop innovative and creative solutions

What You'll Get

The salary band for this position ranges from $150,000 to $180,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
Employee discount on home and auto insurance (where applicable).

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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More about this job

Responsibilities

Lead service performance and customer experience across Aviva’s partnerships, coordinating service leaders and collaborators across claims, underwriting, billing, and technology. Manage operational improvement, contractual service commitments, partner escalations, and the development of efficient, paperless service propositions.

Requirements

Requires 5–7 or more years of property and casualty insurance experience, including exposure to operational sales and servicing; claims experience is an asset. Candidates should demonstrate strong relationship management, communication, team influence, change management, quality oversight, and business-metric management skills.

Skills

Partnership Management
Customer Service
Operational Performance Management
Service Improvement
Process Improvement
Insurance Operations
Claims
Underwriting
Sales Advisory
Customer Experience
Relationship Management
Expectation Management
Change Management
Team Leadership
Performance Metrics
Communication and Presentation

Benefits

Hybrid Flexible Work Model
Career Development Opportunities
Professional Development Education Support
Vacation Package
Option to Purchase Five Additional Days Off
Diversity and Inclusion Programs
Corporate Wellness Programs
Employee Discount on Home and Auto Insurance

Visa sponsorship

Not detected in the job text

Keywords

Property and Casualty Insurance
Partnerships
Customer Service
Customer Experience
Operational Performance
Service Improvement Program
Claims
Underwriting
Billing
Technology
Sales Advisors
Operational Efficiencies
Service Delivery
Service Levels
Contractual Commitments
Operational Performance Forum
Continuous Improvement
Change Management
Quality Management
Paperless Processes
Online and Offline Channels
Business Metrics
Escalation Management
Relationship Management

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Work requirements

Jobs in Canada