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Added 11 mins ago
TS
Mobile Apprentice Mechanics
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Are you ready to accelerate your career with an innovative and family-owned business?
Added 11 mins ago
T
Circuit Analyst
TechInsights
Ottawa, ON
- Full-time
Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights’ content informs decision makers and…
Added 11 mins ago
AC
Finance Manager, Academic
Algonquin College
Ottawa, ON
- Full-time
Analysis, Reporting and Business Intelligence
Added 11 mins ago
M
Director, Product & Growth
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
…product portfolio. The role translates customer, market and business insight into a focused portfolio strategy, investment roadmap and commercialization plan that strengthen Manulife’s…
Added 11 mins ago
IF
Senior Developer
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Senior Developer, you will play a key role in designing and evolving modern, robust, and high-performing digital solutions within the Individual Savings Division at iA Financial Group.
Added 11 mins ago
IF
Director, Platforms and Software Engineering
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
You will help simplify the developer experience, accelerate the delivery of technology solutions, and strengthen their quality, security, and reliability. You will also lead the responsible…
Added 26 mins ago
I
Senior Communications Advisor - Tech+Lab
Intact
Toronto, ON
- Full-time
The Corporate Communications team leads Intact Financial Corporation’s Internal and External Communications in support of IFC’s business objectives and strategic roadmap. This includes:
Added 26 mins ago
PC
Senior Associate, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
…enhancing internal control and risk management frameworks across business processes, financial reporting, operations, technology and regulatory compliance. Our work helps these institutions…
Added 26 mins ago
PF
Functional Analyst
PEOPLE FORCE CONSULTING INC
Quebec, QC
- Contract
This is a hybrid position, requiring the candidate to work onsite at the client's Montreal office 1–2 days per week · Il s’agit d’un poste hybride nécessitant une présence dans les bureaux du client à Montréal, 1 à 2 jours par semaine
Added 26 mins ago
S
AVP, Agentic Development
Sunlife
Toronto, ON
- Full-time
…capabilities that improve how employees serve Clients and operate the…
Added 26 mins ago
S
Sales Manager, Prospr by Sun Life
Sunlife
Toronto, ON
- Full-time
Be part of a new, evolving and innovative team as well as contribute to shaping the future of the business.
Added 26 mins ago
ZA
Licensed Technician - Milton Volkswagen (26264)
Zanchin Automotive Group
Milton, ON
- Full-time
You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.
Added 26 mins ago
CL
Data Scientist
CoreTek Labs
Mississauga, ON
- Contract
Experience integrating AI into enterprise systems such as SAP, Oracle, Snowflake, Databricks, APIs, and business workflows.
Added 26 mins ago
WC
(CAN) Customer Service Manager (PT)
Walmart Canada
Ancaster, ON
- $15 CAD / hour
- Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 26 mins ago
C
Mobile Application Developer
CINNUEX
London, ON
- Full-time
…their digital transformation. The company integrates artificial intelligence into its products and services to help businesses optimize operations and create new value. Based in Cotonou,…
Added 26 mins ago
MB
Territory Manager - QC
Master Builders Solutions
Montreal, QC
- $95,000 to $110,000 CAD / year
- Full-time
…accounts by serving as a primary point of contact, understanding business needs, ensuring satisfaction, and proactively addressing any issues to support retention and…
Added 26 mins ago
SQ
AVP, Security Domain Enterprise Architecture
Sunlife Québec
Montreal, QC
- Full-time
…governance, and evolution of security capabilities across global business and technology…
Added 26 mins ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
College Diploma in Business and/or Logistics and Supply Chain Management preferred
Added 26 mins ago
WC
(CAN) Co-Manager
Walmart Canada
Barrie, ON
- Full-time
…development to increase capability. It is the expectation of the business that a Co-Manager can progress to and act as Store Manager in the near…
Added 26 mins ago
B
Lifecycle Marketing Manager
Baselane
Toronto, ON
- $120,000 to $160,000 CAD / year
- Full-time
Proven track record. Building and scaling lifecycle marketing programs that drive measurable business outcomes
Added 26 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Bachelor's degree in Finance, Accounting, Business Administration, Health Administration, or a related field.
Added 26 mins ago
ZA
Lot Attendant/Car Wash - Milton Volkswagen - 26344
Zanchin Automotive Group
Milton, ON
- Full-time
You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.
Added 26 mins ago
OI
Junior Proposal Writer
OXARO Inc.
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
We’re looking for a curious, detail-oriented Junior Proposal Writer to join our Business Development team. You’ll work alongside experienced team members to help develop proposals for…
Added 26 mins ago
NI
Quality Control Technician
Nanometrics Inc.
Ottawa, ON
- Full-time
Grow your career with us : We invest in your development through ongoing learning opportunities, including unlimited access to Udemy Business.
Added 27 mins ago
R
Senior Strategy and Operations Specialist
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
This role is based within Business Strategy & Operations (BSO), which serves as the strategic backbone and operational enabler for Product Development Data Sciences (PDD). PDD brings…

Aviva Canada

AVP, Corporate Partnershios

Toronto, ON, Canada

The salary band for this position ranges from $150,000 to $180,000. · Full-time

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Job details

Pay: The salary band for this position ranges from $150,000 to $180,000.
Job type: Full-time
Apply by: Dec 11, 2026
Experience: 5-7+ years related experience within the property and casualty insurance industry, including exposure to an operational sales and servicing environment
Posting language: English
Posted: Nov 11, 2026

Original job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

In this role, we need an outstanding individual, to join our Partnerships Team. We need expertise and leadership to evolve Aviva Canada’s Partnerships.

We Are Looking For Someone Who

Acts as a conduit between Aviva and our partners to drive the plan for service and customer in the partnership.
Manages the end-to-end customer service experience/proposition of the partnerships by holding key collaborators to account on service delivery across business divisions

Come join our team!

What You’ll Do

Drive performance in the services provided to customers on behalf of the partnerships.
Chair of the joint Operational Performance Forum for the partnerships on behalf of both our partners and Aviva
Drive delivery of operational efficiencies across the partnerships through leading the Service Improvement Program within Aviva working across Claims, UW, Billing and technology
Drive continuous improvement in quality of underwriting and technical capability of Sales Advisors
Working with the customer experience leadership to drive a compelling customer service proposition across the partnerships for both online and offline channels.
Lead a matrix team of service leaders across the business to ensure that there is effective service to both partners and customers every day, in line with the service levels agreed contractually
Act as the primary point of escalation for service issues between Aviva and partners, and lead on successful resolution of these issues.
Develop new service propositions growing efficiency and driving the paperless agenda.
Ensure our partners and Aviva meet their contractual commitments each other

What You’ll Bring

5-7+ years related experience within the property and casualty insurance industry, including exposure to an operational sales and servicing environment
Experience in Claims an asset
Shown ability to apply service principles while maintaining appropriate situational flexibility and pragmatism
Strong relationship and expectation management skills
Ability to influence and motivate multi-disciplinary teams on a day-to-day basis
Ability to manage quality and application of effective change management skills, tools and techniques
Strong oral and written communication skills and effective presentation techniques
Strong customer / relationship development skills
Ability to manage to key business metrics
Ability to "think out of the box" and develop innovative and creative solutions

What You'll Get

The salary band for this position ranges from $150,000 to $180,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
Employee discount on home and auto insurance (where applicable).

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead service performance and customer experience across Aviva’s partnerships, coordinating service leaders and collaborators across claims, underwriting, billing, and technology. Manage operational improvement, contractual service commitments, partner escalations, and the development of efficient, paperless service propositions.

Requirements

Requires 5–7 or more years of property and casualty insurance experience, including exposure to operational sales and servicing; claims experience is an asset. Candidates should demonstrate strong relationship management, communication, team influence, change management, quality oversight, and business-metric management skills.

Skills

Partnership Management
Customer Service
Operational Performance Management
Service Improvement
Process Improvement
Insurance Operations
Claims
Underwriting
Sales Advisory
Customer Experience
Relationship Management
Expectation Management
Change Management
Team Leadership
Performance Metrics
Communication and Presentation

Benefits

Hybrid Flexible Work Model
Career Development Opportunities
Professional Development Education Support
Vacation Package
Option to Purchase Five Additional Days Off
Diversity and Inclusion Programs
Corporate Wellness Programs
Employee Discount on Home and Auto Insurance

Visa sponsorship

Not detected in the job text

Keywords

Property and Casualty Insurance
Partnerships
Customer Service
Customer Experience
Operational Performance
Service Improvement Program
Claims
Underwriting
Billing
Technology
Sales Advisors
Operational Efficiencies
Service Delivery
Service Levels
Contractual Commitments
Operational Performance Forum
Continuous Improvement
Change Management
Quality Management
Paperless Processes
Online and Offline Channels
Business Metrics
Escalation Management
Relationship Management

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Jobs in Canada