Jobs in Canada

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Added 5 mins ago
W
(CAN) Directs Store Delivery Associate
Walmart
New Westminster, BC
- Part-time
Maintains a clean and organized receiving area by preparing returns, claims, and MTRs for shipment and completing all required documentation accurately.
Added 5 mins ago
W
(CAN) Consumables Associate
Walmart
Regina, SK
- Part-time
5. Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 50 mins ago
LH
Care Coordinator
Lifemark Health Group
Meadow Lake, SK
- Part-time
Collect payment at time of service and maintain accurate insurance claims to third party funders
Added 1 hour ago
LH
Care Coordinator
Lifemark Health Group
Halifax, NS
- Part-time
Collect payments at time of service and submit insurance claims to third-party funders
Added 2 hours ago
MS
Financial Assistant
Marberg Staffing
Toronto, ON · North York, ON
- Temporary
Process invoices and vouchers in accordance with established policies, procedures and regulations. Ensure invoices and expense claims accurately coded.
Added 2 hours ago
IF
Senior Supply Chain Specialist – Planning, Procurement & Product Development
ITN Food Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Negotiate price, MOQs, payment terms and dispatch dates. Manage supplier performance, claims and escalations.
Added 3 hours ago
W
(CAN) Health and Beauty Team Associate
Walmart
Powell River, BC
- Part-time
5. Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 3 hours ago
W
(CAN) Préposé aux livraisons directes à la succursale
Walmart
Shawinigan, QC
- Full-time
Maintains a clean and organized receiving area by preparing returns, claims, and MTRs for shipment and completing all required documentation accurately.
Added 3 hours ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Powell River, BC
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 3 hours ago
WC
(CAN) Associé, produits consommables
Walmart Canada
Montreal, QC
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 3 hours ago
WC
(CAN) Réclamations
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
Position Summary...The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and…
Added 3 hours ago
WC
(CAN) Préposé aux livraisons directes à la succursale
Walmart Canada
Shawinigan, QC
- Full-time
Maintains a clean and organized receiving area by preparing returns, claims, and MTRs for shipment and completing all required documentation accurately.
Added 3 hours ago
Human Resources Administrator
Bayshore
Thunder Bay, ON
Support the management of workers’ compensation claims.
Added 3 hours ago
W
(CAN) Réclamations
Walmart
Sainte-Agathe-des-Monts, QC
- Full-time
The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and returned merchandise in…
Added 4 hours ago
W
(CAN) Associé, produits consommables
Walmart
Quebec, QC
- Part-time
5. Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 5 hours ago
HD
Dental Administrator
Howe Dental
Vancouver, BC
- Full-time
Complete patient billing, process payments, submit insurance claims, and respond to fee inquiries professionally.
Added 6 hours ago
SK
medical administrative assistant
Somba Ke Family Dental
Yellowknife, NT
- Full-time
Added 8 hours ago
BI
Environmental Health Safety Specialist
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
CNESST Management: Manage workers’ compensation claims, coordinate related follow-up activities, and serve as a liaison with the CNESST as required.
Added 10 hours ago
J
Personal Lines Account Manager - Insurance
JobsMedia.io
North Bay, ON
- Full-time
Claims & Endorsements: Handle endorsements, renewals, and claims, ensuring all necessary documentation is processed through EPIC and company portals.
Added 10 hours ago
J
VIP Insurance Broker
JobsMedia.io
Toronto, ON
- Full-time
Provide full claims support and client advocacy
Added 10 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Scugog, ON
- Full-time
Exceptional communication skills with the ability to navigate difficult conversations (claims, rate increases, policy cancellations) with care.
Added 10 hours ago
J
Private Client Account Manager – Personal Lines Insurance
JobsMedia.io
Toronto, ON
- Full-time
Document Management: Process renewals, endorsements, claims, and change requests via EPIC and company portals efficiently and accurately.
Added 10 hours ago
J
Personal Lines Insurance Account Manager
JobsMedia.io
Toronto, ON
- Full-time
Claims & Endorsements: Handle endorsements, renewals, and claims, ensuring all necessary documentation is processed through EPIC and company portals.
Added 10 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Toronto, ON
- Internship
Claims Support: Confidently guide clients through the claims process, acting as a supportive advocate.
Added 10 hours ago
J
Commercial Lines Account Executive
JobsMedia.io
Toronto, ON
- Full-time
Relationship Management: Negotiate coverages and rates with underwriters, conduct renewal reviews, and collaborate with the claims department during negotiations.

Aviva Canada

AVP, Direct Distribution and Affinity (Personal Lines)

Markham, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are looking for our next AVP, Direct Channel Lead, to help shape and execute Aviva Canada’s Direct distribution strategy and drive profitable, sustainable growth across the channel. This role will translate strategy and channel performance insights into clear priorities and targeted actions across portfolio performance, customer outcomes, sales and service, digital, marketing, pricing, underwriting, product, technology and operations.

Reporting to the Senior Vice President, Personal Insurance, the AVP will lead the cross-functional Direct agenda, strengthen governance and performance management, and advance transformation and continuous improvement initiatives that improve growth, profitability, efficiency and customer experience.

Come join our team!

What You'll Do

Support the development and execution of Aviva Canada’s Direct distribution strategy, business plan and multi-year roadmap, with clear priorities for profitable growth, portfolio performance, customer outcomes and competitive differentiation.
Lead the cross-functional Direct agenda, partnering across Sales & Service, Digital, Marketing, Product, Pricing, Underwriting, Claims, Technology, Finance and Performance Management to align priorities and accelerate delivery.
Translate financial, customer, sales, service, underwriting, operational and portfolio data into clear insights, targeted business actions and recommendations for senior leaders.
Establish and maintain effective channel governance, performance measures, decision forums and reporting to ensure clear accountability for strategic initiatives, financial outcomes and operational execution.
Drive portfolio performance and clean-up actions across Direct and relevant Affinity businesses, identifying leakage and opportunities to improve growth, profitability, retention and customer outcomes.
Advance the Direct transformation and continuous improvement agenda, maintaining a prioritized backlog of technology and non-technology initiatives that support growth, profitability, efficiency, and customer experience.
Provide respectful challenge and remove barriers across the cross-functional team to improve productivity, execution, and delivery.
Lead competitor and market intelligence for the Direct channel, including pricing developments, digital capabilities, customer experience innovation, emerging technology and evolving customer needs.
Support the development and evolution of Direct and Affinity propositions, ensuring alignment with customer needs, Aviva’s Personal Insurance strategy, and risk appetite.
Keep stakeholders informed of priorities, progress, decisions, risks and roadblocks, escalating issues where required.
Ensure customer interests, fair outcomes, regulatory requirements and risk management expectations are embedded in channel decisions and change initiatives.
Role model Aviva’s values and behaviors, promoting a One Aviva culture of accountability, collaboration, innovation, continuous improvement and customer focus.

What You'll Bring

Significant Canadian Personal Insurance experience, ideally including Direct, digital, consumer or multi-channel insurance.
Strong technical and commercial understanding of Personal Insurance portfolio performance, including pricing, underwriting, product, segmentation, loss ratio, rate adequacy, customer acquisition and retention.
Demonstrated experience translating complex channel and portfolio data into strategic priorities, recommendations and targeted business actions.
Proven ability to lead complex, cross-functional work with shared accountability across sales, service, digital, marketing, pricing, underwriting, product, technology and operations.
Strong financial and business acumen, with the ability to understand P&L drivers and balance growth, profitability, risk and customer outcomes.
Experience leading transformation, continuous improvement, or strategic initiatives in a dynamic and complex operating environment.
Excellent communication, problem-solving, and decision-making skills, with the ability to simplify complex issues and influence senior leaders and partners.
Strong relationship-building skills and the ability to establish trust and credibility with internal and external partners.
A customer-led, strategic and commercially minded approach, with curiosity about market trends, technology and emerging innovation.
Experience with Affinity, partnerships, bancassurance or B2B relationship management is an asset.
CIP, FCIP, or equivalent designation is an asset.

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More about this job

Responsibilities

Lead Aviva Canada’s Direct distribution strategy and cross-functional agenda, translating performance insights into priorities that support profitable growth, customer outcomes, and competitive differentiation. Strengthen channel governance and performance management, drive portfolio improvement and transformation initiatives, and ensure customer, regulatory, and risk considerations are embedded in decisions.

Requirements

Requires significant Canadian Personal Insurance experience and strong commercial and technical knowledge of portfolio performance, including pricing, underwriting, product, loss ratios, and customer acquisition and retention. Candidates should have a record of leading complex cross-functional initiatives, interpreting data, influencing senior stakeholders, and balancing growth, profitability, risk, and customer outcomes; Affinity or partnership experience and a CIP, FCIP, or equivalent designation are assets.

Skills

Personal Insurance
Direct Distribution Strategy
Pricing
Underwriting
Product Management
Financial Analysis
Data Analysis
Cross-Functional Leadership
Transformation Management
Continuous Improvement
Customer Experience
Stakeholder Management
Market Intelligence
Risk Management
Affinity Partnerships

Visa sponsorship

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Keywords

Personal Insurance
Direct Distribution
Affinity
Channel Strategy
Business Planning
Portfolio Performance
Pricing
Underwriting
Product Management
Loss Ratio
Rate Adequacy
Customer Acquisition
Customer Retention
Sales and Service
Digital Distribution
Marketing
Claims
Financial Performance
Performance Management
Channel Governance
Transformation
Continuous Improvement
Market Intelligence
Customer Experience
Risk Appetite
Regulatory Compliance
Bancassurance
B2B Relationship Management
CIP
FCIP

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