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Aviva Canada

Broker Operations Specialist

ON, Canada
Ontario, Canada, Canada

Pay: The salary band for this position ranges from $70,000 to $80,000.
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Together, we are Aviva. Our values - Care, Commitment, Community, and Confidence - guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

We have an exciting opportunity within our Greater Toronto Area (GTA) region for a Broker Operations Specialist. In this role, you will play a key part in driving operational excellence and delivering an exceptional broker experience across an assigned broker portfolio.

As the primary point of contact for your broker panel, you will be responsible for managing and coordinating broker requests, including broker onboarding, product inquiries, operational support, and accommodation requests. You will collaborate closely with cross-functional teams across Aviva to ensure timely resolution, seamless service delivery, and a consistent broker experience.

Beyond day-to-day operations, you will actively manage and support a portfolio of broker partners by monitoring business performance and helping to execute strategic plans that drive profitable growth. Acting as the "quarterback" for the broker relationship, you will facilitate regular meetings with brokers and key internal stakeholders, fostering strong partnerships and ensuring alignment on business objectives, growth opportunities, and service initiatives.

This role is critical to advancing Aviva's regional growth strategy. You will contribute to the execution of broker business plans, strategic initiatives, underwriting quality reviews, and financial performance objectives while identifying opportunities to enhance operational efficiency and strengthen broker engagement.

Joining the Business Development team offers a unique opportunity to build relationships across multiple areas of the organization, gain broad exposure to our business, and work closely with a diverse network of broker partners throughout the Greater Toronto Area.

Come join our team!

What You’ll Do

Manage internal and external broker demand through Salesforce, ensuring timely and effective resolution of requests.
Coordinate broker onboarding and setup activities, creating a positive and efficient experience for new broker partners.
Support underwriting resolution by partnering with internal teams and brokers to address issues and drive outcomes.
Develop, monitor, and execute broker performance, growth, and profitability plans across an assigned portfolio.
Lead broker performance management activities and business reviews to support regional objectives.
Execute regional and national broker communications, ensuring consistent messaging and engagement.
Support the rollout and execution of regional broker initiatives, including pricing, product, and business development programs.
Execute underwriting audit recommendations and action plans to improve quality and performance outcomes.
Act as a liaison with the Broker Training Team to identify development opportunities and support broker education initiatives.
Coordinate and facilitate recurring meetings with brokers and internal stakeholders to strengthen relationships and drive results.
Represent Aviva at broker meetings, industry events, campaigns, and networking opportunities throughout the region.

What You’ll Bring

Completion of, or active pursuit of, the Chartered Insurance Professional (CIP) designation is considered an asset.
Post-secondary education in Business, Commerce, Insurance, or a related field is preferred.
Experience within the Property & Casualty (P&C) insurance industry, broker channel, or a related business environment.
Demonstrated ability to deliver strong business results both independently and through collaboration with cross-functional teams.
Proven experience coordinating and influencing stakeholders across multiple functions to achieve shared objectives.
Strong verbal and written communication skills, with the ability to build credibility and foster productive relationships.
Exceptional relationship management and networking capabilities, with a customer-first mindset.
Results-driven and service-oriented, with a focus on operational excellence and continuous improvement.
Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
Working knowledge of broker technology platforms, digital tools, and marketing concepts, including both traditional and digital engagement strategies.
Proficiency with CRM platforms such as Salesforce is considered an asset.

What You’ll Get

The salary band for this position ranges from $70,000 to $80,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
Employee discount on home and auto insurance (where applicable).

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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More about this job

Responsibilities

Manage broker requests, onboarding, and operational support while coordinating with internal teams to resolve issues and deliver a consistent broker experience. Oversee broker portfolio performance and growth plans, lead business reviews, support regional initiatives and underwriting quality actions, and represent the company at broker and industry events.

Requirements

Experience in the Property and Casualty insurance industry, broker channel, or a related business environment is sought, along with strong relationship management, communication, organization, and problem-solving abilities. Post-secondary education in business, commerce, insurance, or a related field is preferred; a Chartered Insurance Professional designation in progress or completed and Salesforce experience are assets.

Skills

Broker Onboarding
Portfolio Management
Business Development
Performance Management
Profitability Planning
Stakeholder Coordination
Cross-Functional Collaboration
Underwriting Support
Operational Excellence
Customer Service
Communication
Networking
Problem-Solving
Salesforce
Broker Technology Platforms

Benefits

Hybrid Flexible Work Model
Career Development Opportunities
Professional Development Support
Competitive Vacation Package
Option to Purchase Five Extra Vacation Days
Diversity and Inclusion Programs
Corporate Wellness Programs
Employee Home and Auto Insurance Discount

Visa sponsorship

Not detected in the job text

Keywords

Property and Casualty Insurance
Broker Channel
Broker Operations
Broker Onboarding
Broker Portfolio
Business Development
Business Plans
Performance Management
Profitability
Underwriting
Underwriting Audits
Operational Support
Operational Excellence
Salesforce
CRM
Broker Technology Platforms
Digital Engagement
Marketing
Stakeholder Management
Cross-Functional Collaboration
Broker Training
Product Inquiries
Pricing
Customer Experience
Chartered Insurance Professional
CIP

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