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Added 3 mins ago
R
Financial Planner Relationship Manager
RBC
Stratford, ON
- Full-time
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Added 18 mins ago
CO
Coordinator, Marketing (Performing Arts)
City of Brampton
Brampton, ON
- Full-time
…print, publications, electronic media, media relations, public events, and physical spaces. Lead initiatives to achieve overarching strategic goals and further develop marketing strategies.…
Added 48 mins ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 48 mins ago
R|
Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Under the supervision of the Manager, Pediatric and Adult Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the…
Added 48 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
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- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 1 hour ago
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Food & Beverage Manager - Lora Bay
Great Gulf
The Blue Mountains, ON
- Full-time
Lora Bay Golf Club is seeking an experienced and guest-focused Food & Beverage Manager to join our team in Thornbury.
Added 1 hour ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time
…motivated and results-driven Business Development / Sales Account Manager to expand our dealer network, develop new business opportunities, and strengthen relationships with customers…
Added 1 hour ago
MS
Sales Manager - Party & Events
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Sault Ste. Marie, ON
- Full-time
Store - SAULT STE MARIE, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This…
Added 2 hours ago
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Full - Time Keyholder
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- Full-time
…partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives…
Added 2 hours ago
CR
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COGIR Real Estate
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- Full-time
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Added 2 hours ago
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Shoppers Drug Mart
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- Full-time
Books appointments for events and manages annual incremental event schedule
Added 2 hours ago
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Talent Acquisition & HR Manager
Big Viking Games
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
We are hiring a Talent Acquisition & HR Manager to own hiring end to end and run the day-to-day HR operations that keep our people experience consistent and compliant. You will report to…
Added 2 hours ago
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Brantford, ON
- Full-time
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Added 2 hours ago
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Talent Acquisition & HR Manager
Big Viking Games
Toronto, ON
- $90,000 to $110,000 CAD / year
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Added 2 hours ago
Food & Beverage Manager - Lora Bay
Great Gulf Group
Thornbury, ON
Lora Bay Golf Club is seeking an experienced and guest-focused Food & Beverage Manager to join our team in Thornbury.
Added 3 hours ago
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- Full-time
[ ] Put all November classes, events and deadlines on one calendar
Added 3 hours ago
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Senior Coordinator, Human Resources
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Toronto, ON
- Full-time
Reporting to the Manager, Human Resources, the Senior Coordinator, Human Resources is a strategic, detail-oriented go getter who has experience in finding top talent, building…
Added 3 hours ago
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Diabetes Sales Specialist
Abbott Laboratories
ON
- $68,250 to $101,100 CAD / year
- Full-time
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Added 4 hours ago
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Assistant Manager Assistant Store Manager MAC RICHMOND
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shift supervisor - Store# 04674, WELLINGTON & COMMISSIONERS - D/T
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Added 4 hours ago
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Join Splitsville as an Events Sales Manager and in return you'll get:
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Added 5 hours ago
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Manager, Business Development - Western Canada
Compass Canada
Calgary, AB
- Full-time
The Manager, Business Development will report to and support a Director, Business Development in their pursuit of new business opportunities, pipeline development, and the creation of…
Added 5 hours ago
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Program Manager
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Regina, SK
- Full-time
We are looking for a dynamic, collaborative, and motivated person to join us as Program Manager for the AGTECH ACCELERATOR at our College Avenue location in Regina, Saskatchewan. In this…
Added 5 hours ago
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Human Resources Coordinator
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…or inquiries to the Director of Human Resources and/or the Manager of Human…

Closed listing

Aviva Canada

Front Line Manager – Property Claims

Calgary, AB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Archived listing. The details below describe a past opening.

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first: our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

We have an exciting opportunity in our Property Claims team as a Front Line Leader.

Aviva recognizes the importance of being flexible and the benefits of being together. This role follows our hybrid work model and requires a minimum 50% in-office presence, supporting collaboration, coaching, development, and team engagement while offering flexibility for employees.

You will lead the day-to-day operation and development of a team of frontline claims handlers and report to one of our Senior Leaders in a role that requires a unique mix of technical expertise, customer focus, leadership, and coaching skills.

We'll need you to build an environment where people can do the best work of their lives while helping them realize their full potential in their current roles and future career aspirations. You will identify opportunities and collaborate across teams to improve the conditions that impact customer outcomes, employee experience, and business performance.

You will communicate effectively with confidence, curiosity, courage, and collaboration, creating a clear vision of required outcomes and helping your team understand how they contribute to achieving them.

Does this sound like an exciting challenge? Come join our team!

What You'll Do

People Leadership & Team Development

Identify, assess, develop, and retain the best possible talent to strengthen our business.
Understand and support our people by providing coaching, training, and development opportunities while helping them achieve their career aspirations and performance goals.
Have honest and constructive conversations, set clear expectations, and provide frequent, timely, and actionable feedback.
Lead effectively and positively through change initiatives and business transformation.
Understand and apply risk management controls proportionately.
Foster technical excellence across the claims team by building file handling capabilities, sharing best practices, providing mentorship, and creating opportunities for ongoing learning and development.
Invest in your own leadership growth and continuous development to enhance your ability to support strategic priorities, operational excellence, and employee success.

Operational & Performance Effectiveness

Create an environment dedicated to exceptional customer outcomes and champion continuous improvement in service delivery.
Use data and insights to understand team and business performance and drive improvement initiatives through execution.
Assist in identifying root causes of customer demand, waste, and process failures within the business unit.
Remain actively engaged in the day-to-day operation to understand employee capability, team performance, and customer impacts.
Make decisions using data while identifying barriers to performance and opportunities for improvement.
Partner with frontline employees to improve overall performance, business results, and the customer experience.
Participate in the Quality Assurance program for your team and ensure development opportunities are addressed promptly and effectively.
Fully understand and mitigate claims risks under your accountability while ensuring compliance with internal and regulatory requirements.
Take ownership of your team's results, understanding how decisions impact customers, employees, and overall business performance.

Business & Financial Acumen

Clearly articulate and communicate the connection between our purpose, strategy, culture, and business objectives.
Demonstrate a strong understanding of the claims experience while supporting the strategic direction of Property Claims.
Continuously seek opportunities to improve the customer experience and claims processes.
Understand the financial drivers of claims operations and contribute to year-over-year business improvement.
Maintain the accuracy and integrity of financial information within Aviva systems.
Identify and report any suspicions of fraud or financial irregularities in accordance with Aviva procedures.

Innovation & Continuous Improvement

Identify opportunities to improve customer journeys, claims handling processes, and business outcomes.
Lead and support change initiatives that improve operational effectiveness and employee experience.

What You'll Bring

CIP or FCIP designation.
5+ years of claims or insurance industry experience, with strong Property Claims knowledge.
1-2 years of supervisory or people leadership experience.
Experience leading teams through change and transformation.
Demonstrated success in performance management, coaching, and career development.
University degree, college diploma, or equivalent combination of education and Property Claims experience.
Previous Call Centre, First Notice of Loss, or Catastrophic Event experience is considered an asset.
Technical competency in Personal Property insurance.
Demonstrated ability to coach and develop technical claims expertise while building a culture of continuous learning and knowledge sharing.
Excellent verbal and written communication skills.
Strong computer proficiency, including Excel, Word, PowerPoint, and Outlook.
Ability to leverage data and insights to improve business and people performance.
Strong decision-making, problem-solving, and critical-thinking skills.

What You’ll Get

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

About employer

More about this job

Responsibilities

Lead the day-to-day operations and development of a frontline Property Claims team, including coaching employees, managing performance, and building technical claims expertise. Use data and quality insights to improve customer outcomes, operational performance, financial results, and compliance while supporting change and continuous improvement.

Requirements

Requires a CIP or FCIP designation, at least five years of claims or insurance experience with strong Property Claims knowledge, and one to two years of supervisory or people leadership experience. Candidates should have experience with change, coaching, performance management, and technical claims development, along with strong communication, computer, analytical, and decision-making skills; a degree, diploma, or equivalent education and experience is required.

Skills

Property Claims
People Leadership
Coaching And Development
Performance Management
Change Management
Claims Risk Management
Customer Experience
Operational Improvement
Data Analysis
Financial Acumen
Personal Property Insurance
Quality Assurance
Decision-Making
Problem-Solving
Microsoft Excel
Communication

Benefits

Annual Bonus Eligibility
Retirement Savings
Share Plan
Health Benefits
Personal Wellness
Volunteer Opportunities
Professional Development Support
Competitive Vacation
Option to Purchase Five Extra Vacation Days
Corporate Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Property Claims
CIP
FCIP
Personal Property Insurance
Claims Handling
Frontline Leadership
People Management
Coaching
Training And Development
Performance Management
Career Development
Change Management
Business Transformation
Risk Management
Quality Assurance
Customer Experience
Operational Effectiveness
Continuous Improvement
Data And Insights
Claims Operations
Financial Acumen
Fraud Detection
Regulatory Compliance
Call Centre
First Notice Of Loss
Catastrophic Events
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook

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