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Added 9 mins ago
IW
Coordinator, Region Office Operations - Sudbury, ON
IG Wealth Management
BC · British Columbia, Canada
- Internship
Join our team to engage in continuous learning and skill development in a supportive environment.Our Values: Be better; we strive for improvement in everything we do. Be accountable; we…
Added 9 mins ago
NB
Banking Advisor
National Bank of Canada
Mascouche, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 9 mins ago
NB
Banking Advisor
National Bank of Canada
Laval, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 9 mins ago
SP
Project Coordinator/Senior Project Coordinator (Edmonton)
Synergy Projects Ltd.
AB · Edmonton, AB
- Full-time
…construction, interior build-out, and real estate investment and development needs. We accomplish this through seven business units that operate in three core divisions: Commercial…
Added 24 mins ago
X
Concrete Scanning/Coring Technician Trainee
XRSounder
Calgary, AB
- Full-time
Knowledge or interest in learning concrete construction methods, project management and interest in business development
Added 24 mins ago
FH
Patient Care Coordinator - Emergency-Ridge Meadows Hospital
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Pitt Meadows, BC
- $49.2 to $67.08 CAD / hour
- Part-time
Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives;…
Added 24 mins ago
O
Access Control Systems Service Engineer
OCS
ON · Essex, ON
- Full-time
This role requires regular site visits, emphasising a customer-centric approach at all times. The Security Engineer will report directly to the Local Service Manager.
Added 25 mins ago
Meat & Seafood - Manager Meat
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…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 25 mins ago
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Project Manager (Design) – Land Development
Urbantech
Oakville, ON
- Full-time
Urbantech is growing, and we are looking for an experienced Project Manager – Land Development to join our Design team. We are open to hire for our Oakville and Markham Office.
Added 25 mins ago
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IT Support Associate
Worksite Safety
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- Full-time
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Added 54 mins ago
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Clinical Nurse Leader, Systemic Therapy/ Ambulatory Care Unit (Systemic Therapy & Radiation Therapy
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Added 54 mins ago
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Surrey, BC
- Full-time
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Added 1 hour ago
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Part Time Bridal Sales
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- $16 to $25.8 CAD / hour
- Part-time
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Added 1 hour ago
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Clinical Nurse Leader, Systemic Therapy/ Ambulatory Care Unit (Systemic Therapy & Radiation Therapy
Provincial Health Services Authority
Prince George, BC
- Full-time
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Added 1 hour ago
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Manager - Major Energy Projects
Government of Yukon
Whitehorse, YT
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The Yukon Development Corporation (YDC) is governed by a board of directors appointed by the Government of Yukon. We have a legislative mandate to participate with the private sector in the…
Added 1 hour ago
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Corporate Partnerships Manager
Toronto Metropolitan University
Toronto, ON
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The Corporate Partnerships Manager oversees and manages business development and corporate partnership activities for assigned client groups in the Ted Rogers School of Management.
Added 1 hour ago
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MatchBox Consulting Group
Vancouver, BC
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Our public sector client is looking for a Manager of IT Operations and Services to oversee the Service Desk and Infrastructure team.
Added 1 hour ago
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Added 1 hour ago
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FS/ Product Owner with DataBricks – Senior Consultant, Business Consulting
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Participate in Scrum events representing the Product, and alignment with the Product Manager vision.
Added 2 hours ago
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…centered care and we actively support ongoing professional…
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Added 2 hours ago
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Manager, Supply Chain & Innovation
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- Full-time
The Manager will assess existing processes and ways of working, identify opportunities to simplify and standardize operations and lead the development and implementation of improved…
Added 2 hours ago
IE
Sr. Manager Organizational Design and Change
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…environment that values innovation, diverse perspectives, and learning at every…

Aviva Canada

Front Line Manager – Property Claims

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 5, 2026

Original job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first: our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

We have an exciting opportunity in our Property Claims team as a Front Line Leader.

Aviva recognizes the importance of being flexible and the benefits of being together. This role follows our hybrid work model and requires a minimum 50% in-office presence, supporting collaboration, coaching, development, and team engagement while offering flexibility for employees.

You will lead the day-to-day operation and development of a team of frontline claims handlers and report to one of our Senior Leaders in a role that requires a unique mix of technical expertise, customer focus, leadership, and coaching skills.

We'll need you to build an environment where people can do the best work of their lives while helping them realize their full potential in their current roles and future career aspirations. You will identify opportunities and collaborate across teams to improve the conditions that impact customer outcomes, employee experience, and business performance.

You will communicate effectively with confidence, curiosity, courage, and collaboration, creating a clear vision of required outcomes and helping your team understand how they contribute to achieving them.

Does this sound like an exciting challenge? Come join our team!

What You'll Do

People Leadership & Team Development

Identify, assess, develop, and retain the best possible talent to strengthen our business.
Understand and support our people by providing coaching, training, and development opportunities while helping them achieve their career aspirations and performance goals.
Have honest and constructive conversations, set clear expectations, and provide frequent, timely, and actionable feedback.
Lead effectively and positively through change initiatives and business transformation.
Understand and apply risk management controls proportionately.
Foster technical excellence across the claims team by building file handling capabilities, sharing best practices, providing mentorship, and creating opportunities for ongoing learning and development.
Invest in your own leadership growth and continuous development to enhance your ability to support strategic priorities, operational excellence, and employee success.

Operational & Performance Effectiveness

Create an environment dedicated to exceptional customer outcomes and champion continuous improvement in service delivery.
Use data and insights to understand team and business performance and drive improvement initiatives through execution.
Assist in identifying root causes of customer demand, waste, and process failures within the business unit.
Remain actively engaged in the day-to-day operation to understand employee capability, team performance, and customer impacts.
Make decisions using data while identifying barriers to performance and opportunities for improvement.
Partner with frontline employees to improve overall performance, business results, and the customer experience.
Participate in the Quality Assurance program for your team and ensure development opportunities are addressed promptly and effectively.
Fully understand and mitigate claims risks under your accountability while ensuring compliance with internal and regulatory requirements.
Take ownership of your team's results, understanding how decisions impact customers, employees, and overall business performance.

Business & Financial Acumen

Clearly articulate and communicate the connection between our purpose, strategy, culture, and business objectives.
Demonstrate a strong understanding of the claims experience while supporting the strategic direction of Property Claims.
Continuously seek opportunities to improve the customer experience and claims processes.
Understand the financial drivers of claims operations and contribute to year-over-year business improvement.
Maintain the accuracy and integrity of financial information within Aviva systems.
Identify and report any suspicions of fraud or financial irregularities in accordance with Aviva procedures.

Innovation & Continuous Improvement

Identify opportunities to improve customer journeys, claims handling processes, and business outcomes.
Lead and support change initiatives that improve operational effectiveness and employee experience.

What You'll Bring

CIP or FCIP designation.
5+ years of claims or insurance industry experience, with strong Property Claims knowledge.
1-2 years of supervisory or people leadership experience.
Experience leading teams through change and transformation.
Demonstrated success in performance management, coaching, and career development.
University degree, college diploma, or equivalent combination of education and Property Claims experience.
Previous Call Centre, First Notice of Loss, or Catastrophic Event experience is considered an asset.
Technical competency in Personal Property insurance.
Demonstrated ability to coach and develop technical claims expertise while building a culture of continuous learning and knowledge sharing.
Excellent verbal and written communication skills.
Strong computer proficiency, including Excel, Word, PowerPoint, and Outlook.
Ability to leverage data and insights to improve business and people performance.
Strong decision-making, problem-solving, and critical-thinking skills.

What You’ll Get

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

Apply About employer

More about this job

Responsibilities

Lead and develop a frontline Property Claims team through coaching, performance management, technical mentorship, and support for career growth. Oversee day-to-day claims operations, customer outcomes, quality, risk and compliance, while using data and continuous improvement initiatives to strengthen business performance.

Requirements

Requires a CIP or FCIP designation, at least five years of claims or insurance experience with strong Property Claims knowledge, and one to two years of supervisory or people leadership experience. Candidates should bring experience in coaching, performance management, and leading change, along with strong communication, analytical, decision-making, computer, and Personal Property insurance skills; a degree, diploma, or equivalent education and experience is required.

Skills

Property Claims
People Leadership
Team Development
Coaching
Performance Management
Change Management
Risk Management
Claims Operations
Customer Experience
Data-Driven Decision-Making
Continuous Improvement
Financial Acumen
Quality Assurance
Personal Property Insurance
Microsoft Excel
Communication

Benefits

Annual Bonus Eligibility
Retirement Savings Plan
Share Plan
Health Benefits
Personal Wellness Programs
Volunteer Opportunities
Professional Development Support
Competitive Vacation
Option to Purchase Additional Vacation Days
Diversity and Inclusion Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

CIP
FCIP
Property Claims
Personal Property Insurance
Claims Handling
Claims Operations
People Leadership
Coaching
Performance Management
Career Development
Change Management
Risk Management
Quality Assurance
Regulatory Compliance
Customer Experience
Continuous Improvement
Data Analysis
Financial Acumen
Fraud Reporting
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Call Centre
First Notice of Loss
Catastrophic Events
Hybrid Work

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