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Added 9 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Tillsonburg, ON
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 9 mins ago
DS
Senior Sales Manager
Distribution stox
Vaughan, ON
- Full-time
…leader to join our Ontario Leadership Team as Senior Sales Manager. This is an opportunity to lead, coach and inspire a team while playing a key role in one of the most exciting growth…
Added 9 mins ago
Manager, Mobile Device & Endpoint Operations
Purolator
ON · Mississauga, ON
Leading three direct reports, this manager owns the device service, lifecycle roadmap, budgets, vendor relationships, inventory governance and mobile device management (MDM). The manager…
Added 9 mins ago
Manager Mobile Solutions Technology
Purolator
ON · Mississauga, ON
…devices, build a Mobile Solution capabilities roadmap, support Operations applications…
Added 9 mins ago
Technology Project Manager
Purolator
ON · Mississauga, ON
We are seeking an experienced Technology Project Manager to lead business-critical technology initiatives from planning and requirements through implementation and production support.
Added 9 mins ago
BC
Program Assurance Technical Coordinator
Bantrel Co.
Toronto, ON
- $113,000 to $163,000 CAD / year
- Full-time
…Assurance Technical Coordinator assist the Assurance Delivery Manager in providing overall cross delivery area guidance, bringing assurance structure, standardization, efficiency and…
Added 9 mins ago
Category Analyst
FortisAlberta
Airdrie, AB
Reporting to the Manager, Strategic Sourcing & Procurement Operations, the Category Analyst manages category strategies, contract lifecycle activities, supplier relationships, business…
Added 9 mins ago
LD
Pharmacy Assistant - Part Time
London Drugs Limited
Vancouver, BC
- $18.25 to $22.09 CAD / hour
- Part-time
- Other
You will be responsible for assisting the Pharmacists and Pharmacy Manager with daily operations of the Pharmacy Department. Duties will include customer service, servicing the front…
Added 9 mins ago
PH
Payroll Specialist
Propel Holdings
Toronto, ON
- Full-time
Respond to employee and manager inquiries related to pay, deductions, and policies, providing clear and timely support while protecting confidentiality
Added 9 mins ago
TS
26-72 Boiler Safety Officer (Fort St John, BC)
Technical Safety BC
Dawson Creek, BC · Fort St. John, BC
- Full-time
The Boiler Safety Officer (BSO) reports to the Operations Leader and is accountable for maintaining and enhancing public safety by educating the public and industry, as well as ensuring…
Added 9 mins ago
VC
Project Manager, Facilities Planning
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Full-time
Come work as a Project Manager, Facilities Planning with Vancouver Coastal Health (VCH)!
Added 9 mins ago
VC
Respiratory Therapist (RT)
Vancouver Coastal Health
Vancouver, BC
- $40.19 to $50.2 CAD / hour
- Full-time
The VGH Respiratory Therapy leadership team consists of an Operations Manager, Professional Practice Lead, two RT Educators, a Clinical Resource Therapist, and Charge RTs to ensure support…
Added 9 mins ago
MA
Member of Program Staff
Mundo AI
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
The creative producer. You may have been a production manager or coordinator in film and TV, an audio engineer, a festival or live-event producer, or a musician who ran your own tours and…
Added 9 mins ago
L
Strategic Account Manager
Litmus
Remote, Canada
- Full-time
- Remote
…sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize…
Added 9 mins ago
CC
Retail Shift Leader
Canna Cabana
London, ON · Oxbury Centre, London, ON
- $19 to $21 CAD / hour
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 9 mins ago
CC
Retail Shift Leader
Canna Cabana
Kitchener, ON · Sunfish, Kitchener, ON
- $19 to $21 CAD / hour
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 9 mins ago
Store Manager - BOSS Mcarthur Glen
HB Canada, Inc.
Richmond, BC
Ability to work varied hours/days to oversee store operations.
Added 9 mins ago
Assistant Store Manager - BOSS Eaton Centre
HB Canada, Inc.
Toronto, ON
Ability to work varied hours/days to oversee store operations.
Added 9 mins ago
Assistant Store Manager - McArthur Glen
HB Canada, Inc.
Richmond, BC
Ability to work varied hours/days to oversee store operations.
Added 9 mins ago
Store Manager - BOSS St Foy
HB Canada, Inc.
Ste.-Foy, QC
- Ability to work varied hours and days to oversee store operations
Added 21 mins ago
DP
CONDOMINIUM MANAGER
Duka Property Management Inc.
Mississauga, ON
- Full-time
As a Condominium Manager, you will take ownership of the daily operations of your assigned property. Your responsibilities will include (but are not limited to):
Added 21 mins ago
CN
Maintenance Scheduler
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Minimum of five (5) years of technical, maintenance, operations, or related experience.
Added 21 mins ago
R&
Assistant Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and…
Added 21 mins ago
R&
Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel &…
Added 21 mins ago
R&
Front Office Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as…

Aviva Canada

Front Line Manager – Property Claims

Calgary, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 5, 2026

Original job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first: our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

We have an exciting opportunity in our Property Claims team as a Front Line Leader.

Aviva recognizes the importance of being flexible and the benefits of being together. This role follows our hybrid work model and requires a minimum 50% in-office presence, supporting collaboration, coaching, development, and team engagement while offering flexibility for employees.

You will lead the day-to-day operation and development of a team of frontline claims handlers and report to one of our Senior Leaders in a role that requires a unique mix of technical expertise, customer focus, leadership, and coaching skills.

We'll need you to build an environment where people can do the best work of their lives while helping them realize their full potential in their current roles and future career aspirations. You will identify opportunities and collaborate across teams to improve the conditions that impact customer outcomes, employee experience, and business performance.

You will communicate effectively with confidence, curiosity, courage, and collaboration, creating a clear vision of required outcomes and helping your team understand how they contribute to achieving them.

Does this sound like an exciting challenge? Come join our team!

What You'll Do

People Leadership & Team Development

Identify, assess, develop, and retain the best possible talent to strengthen our business.
Understand and support our people by providing coaching, training, and development opportunities while helping them achieve their career aspirations and performance goals.
Have honest and constructive conversations, set clear expectations, and provide frequent, timely, and actionable feedback.
Lead effectively and positively through change initiatives and business transformation.
Understand and apply risk management controls proportionately.
Foster technical excellence across the claims team by building file handling capabilities, sharing best practices, providing mentorship, and creating opportunities for ongoing learning and development.
Invest in your own leadership growth and continuous development to enhance your ability to support strategic priorities, operational excellence, and employee success.

Operational & Performance Effectiveness

Create an environment dedicated to exceptional customer outcomes and champion continuous improvement in service delivery.
Use data and insights to understand team and business performance and drive improvement initiatives through execution.
Assist in identifying root causes of customer demand, waste, and process failures within the business unit.
Remain actively engaged in the day-to-day operation to understand employee capability, team performance, and customer impacts.
Make decisions using data while identifying barriers to performance and opportunities for improvement.
Partner with frontline employees to improve overall performance, business results, and the customer experience.
Participate in the Quality Assurance program for your team and ensure development opportunities are addressed promptly and effectively.
Fully understand and mitigate claims risks under your accountability while ensuring compliance with internal and regulatory requirements.
Take ownership of your team's results, understanding how decisions impact customers, employees, and overall business performance.

Business & Financial Acumen

Clearly articulate and communicate the connection between our purpose, strategy, culture, and business objectives.
Demonstrate a strong understanding of the claims experience while supporting the strategic direction of Property Claims.
Continuously seek opportunities to improve the customer experience and claims processes.
Understand the financial drivers of claims operations and contribute to year-over-year business improvement.
Maintain the accuracy and integrity of financial information within Aviva systems.
Identify and report any suspicions of fraud or financial irregularities in accordance with Aviva procedures.

Innovation & Continuous Improvement

Identify opportunities to improve customer journeys, claims handling processes, and business outcomes.
Lead and support change initiatives that improve operational effectiveness and employee experience.

What You'll Bring

CIP or FCIP designation.
5+ years of claims or insurance industry experience, with strong Property Claims knowledge.
1-2 years of supervisory or people leadership experience.
Experience leading teams through change and transformation.
Demonstrated success in performance management, coaching, and career development.
University degree, college diploma, or equivalent combination of education and Property Claims experience.
Previous Call Centre, First Notice of Loss, or Catastrophic Event experience is considered an asset.
Technical competency in Personal Property insurance.
Demonstrated ability to coach and develop technical claims expertise while building a culture of continuous learning and knowledge sharing.
Excellent verbal and written communication skills.
Strong computer proficiency, including Excel, Word, PowerPoint, and Outlook.
Ability to leverage data and insights to improve business and people performance.
Strong decision-making, problem-solving, and critical-thinking skills.

What You’ll Get

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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More about this job

Responsibilities

Lead and develop a frontline Property Claims team through coaching, performance management, technical mentorship, and support for career growth. Oversee day-to-day claims operations, customer outcomes, quality, risk and compliance, while using data and continuous improvement initiatives to strengthen business performance.

Requirements

Requires a CIP or FCIP designation, at least five years of claims or insurance experience with strong Property Claims knowledge, and one to two years of supervisory or people leadership experience. Candidates should bring experience in coaching, performance management, and leading change, along with strong communication, analytical, decision-making, computer, and Personal Property insurance skills; a degree, diploma, or equivalent education and experience is required.

Skills

Property Claims
People Leadership
Team Development
Coaching
Performance Management
Change Management
Risk Management
Claims Operations
Customer Experience
Data-Driven Decision-Making
Continuous Improvement
Financial Acumen
Quality Assurance
Personal Property Insurance
Microsoft Excel
Communication

Benefits

Annual Bonus Eligibility
Retirement Savings Plan
Share Plan
Health Benefits
Personal Wellness Programs
Volunteer Opportunities
Professional Development Support
Competitive Vacation
Option to Purchase Additional Vacation Days
Diversity and Inclusion Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

CIP
FCIP
Property Claims
Personal Property Insurance
Claims Handling
Claims Operations
People Leadership
Coaching
Performance Management
Career Development
Change Management
Risk Management
Quality Assurance
Regulatory Compliance
Customer Experience
Continuous Improvement
Data Analysis
Financial Acumen
Fraud Reporting
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Call Centre
First Notice of Loss
Catastrophic Events
Hybrid Work

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