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Added 12 mins ago
RC
Part-Time Casual Media Operations Coordinator
Rogers Communications
Toronto, ON
- Part-time
As a Media Operations Coordinator reporting into the department manager, your role within Rogers will be: working within the Media Operations department cataloguing and retrieving footage…
Added 12 mins ago
T
Director, Education Design & Intelligence
TVO
Toronto, ON
- Full-time
…and Production functions, with direct accountability for the Manager, Learning Experience Design and the Production…
Added 12 mins ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Orillia, ON
- $45,000 to $49,900 CAD / year
- Part-time
…Business, Mobile Mortgage Specialists to ensure value added delivery of Member centric…
Added 12 mins ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Vineland, ON
- $45,000 to $49,900 CAD / year
- Part-time
…Business, Mobile Mortgage Specialists to ensure value added delivery of Member centric…
Added 12 mins ago
MI
Health Promotion Coordinator
Magna International
Aurora, ON
- Full-time
…within Magna's manufacturing facilities across Canada. This program delivers health seminars, webinars, health fairs, and health screenings to interested employees at their…
Added 12 mins ago
UH
Radiation Safety Specialist
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 27 mins ago
O
Rotor Wing Captain * Hiring National and International
Ornge
ON · Kenora, ON
- Full-time
Chief Pilot, Rotor Wing, and the Base Manager
Added 27 mins ago
AS
IT Business Analyst
AgileGrid Solutions
Canada
- Full-time
Reporting directly to the Manager of Business Analysis, this role is pivotal in bridging the gap between business needs and technological solutions within Sanimax. As a Business Analyst,…
Added 27 mins ago
RH
Product Program Manager
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $110,000 CAD / year
- Full-time
We are seeking a Product Program Manager to lead the strategy, optimization, and ongoing evolution of our iMIS (AMS) platform. This role sits at the intersection of business and technology,…
Added 27 mins ago
SJ
Manager Occupational Therapy, Physiotherapy and Recreational Therapy
St. Joseph's Healthcare Hamilton
Hamilton, ON
- $66.33 to $76.9 CAD / hour
- Full-time
Reporting to the Director of Interprofessional Practice, the Manager, Occupational Therapy, Physiotherapy and Recreational Therapeutic Services provides strategic, clinical, operational,…
Added 27 mins ago
BP
Finance Transformation –Project Manager
BNP Paribas
Montreal, QC
- Full-time
The Finance Transformation project manager will coordinate with Fresh/IT and internal stakeholders across F&T to ensure on-time quality delivery of the project portfolio.
Added 27 mins ago
ST
Buyer Junior
Sinclair Technologies
Aurora, ON
- $45,000 to $60,000 CAD / year
- Full-time
Maintain accurate purchasing and supplier information in the ERP system, including purchase orders, pricing, lead times, delivery dates and other relevant purchasing data
Added 27 mins ago
TC
Program Manager, Full-Time
Taproot Community Support Services
Maple Ridge, BC
- Full-time
The program manager provides operational and administrative direction for the development, implementation and day-to-day management of the program in this CARF-accredited agency. This…
Added 28 mins ago
SC
Full Time Deli Manager - Cloverdale/Quadra Store Victoria BC
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 41 mins ago
AH
Registered Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
Under the direction of the Day Surgery & Short Stay Unit Manager, the Registered Nurse (RN) works as a member of the health care team, collaborating on the delivery of care to meet the…
Added 41 mins ago
AH
Assistant Head Nurse
Alberta Health Services
Peace River, AB
- Full-time
…within our Medical/Surgical/Obstetrics Postpartum and Labour and Delivery. In this leadership role, you will partner with the Care Manager to support the delivery of safe, high-quality,…
Added 42 mins ago
OA
Product Advisor - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
- Full-time
Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Added 42 mins ago
Part Time Shuttle Driver - Toyota Town
OpenRoad Auto Group
London, ON
Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Added 57 mins ago
AH
Quality Lead - Consultant
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…improvement expert who is familiar with acute care service delivery and brings with them a toolkit to support us on our continuous improvement journey. The successful candidate will be…
Added 57 mins ago
SG
Gestionnaire de Projet ERP / ERP Project Manager
Solutions GURUS (GURUS Solutions)
Montreal, QC
- Full-time
Project Managers at GURUS play a key role in the successful delivery of our architecture, implementation, and integration projects, all centered around NetSuite. You will be a key member of…
Added 57 mins ago
A
Gestionnaire de produit, Expérience commerce électronique | Product Manager, Ecommerce experience
Altitude-sports.com
Montreal, QC
- Full-time
Added 1 hour ago
RB
Senior Product Manager, AI Solutions
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking a resourceful and curious Senior Product Manager to lead our work on the Underwrite Assist portfolio within Commercial Banking. In this role, you will be responsible for…
Added 1 hour ago
Staff Technical Program Manager
Okta
Toronto, ON
Okta is looking for a Staff Technical Program Manager to join our Toronto team, where you will operate as a senior individual contributor partnering with Engineering, Product Management,…
Added 1 hour ago
AH
Licensed Practical Nurse
Alberta Health Services
Viking, AB
- Temporary
…the Licensed Practical Nurse (LPN) reporting to the Home Care Manager, you will have the opportunity to make a difference in the lives of people in your community. Reporting to the Care…
Added 1 hour ago
AH
Licensed Practical Nurse
Alberta Health Services
Wetaskiwin, AB
- Part-time
…and Health Care Aides. This position will report to the Unit Manager - Wetaskiwin and will support the surgical/medical/telemetry units. The LPN will be committed to providing open…

Aviva Canada

Front Line Manager – Property Claims

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 5, 2026

Original job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first: our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

We have an exciting opportunity in our Property Claims team as a Front Line Leader.

Aviva recognizes the importance of being flexible and the benefits of being together. This role follows our hybrid work model and requires a minimum 50% in-office presence, supporting collaboration, coaching, development, and team engagement while offering flexibility for employees.

You will lead the day-to-day operation and development of a team of frontline claims handlers and report to one of our Senior Leaders in a role that requires a unique mix of technical expertise, customer focus, leadership, and coaching skills.

We'll need you to build an environment where people can do the best work of their lives while helping them realize their full potential in their current roles and future career aspirations. You will identify opportunities and collaborate across teams to improve the conditions that impact customer outcomes, employee experience, and business performance.

You will communicate effectively with confidence, curiosity, courage, and collaboration, creating a clear vision of required outcomes and helping your team understand how they contribute to achieving them.

Does this sound like an exciting challenge? Come join our team!

What You'll Do

People Leadership & Team Development

Identify, assess, develop, and retain the best possible talent to strengthen our business.
Understand and support our people by providing coaching, training, and development opportunities while helping them achieve their career aspirations and performance goals.
Have honest and constructive conversations, set clear expectations, and provide frequent, timely, and actionable feedback.
Lead effectively and positively through change initiatives and business transformation.
Understand and apply risk management controls proportionately.
Foster technical excellence across the claims team by building file handling capabilities, sharing best practices, providing mentorship, and creating opportunities for ongoing learning and development.
Invest in your own leadership growth and continuous development to enhance your ability to support strategic priorities, operational excellence, and employee success.

Operational & Performance Effectiveness

Create an environment dedicated to exceptional customer outcomes and champion continuous improvement in service delivery.
Use data and insights to understand team and business performance and drive improvement initiatives through execution.
Assist in identifying root causes of customer demand, waste, and process failures within the business unit.
Remain actively engaged in the day-to-day operation to understand employee capability, team performance, and customer impacts.
Make decisions using data while identifying barriers to performance and opportunities for improvement.
Partner with frontline employees to improve overall performance, business results, and the customer experience.
Participate in the Quality Assurance program for your team and ensure development opportunities are addressed promptly and effectively.
Fully understand and mitigate claims risks under your accountability while ensuring compliance with internal and regulatory requirements.
Take ownership of your team's results, understanding how decisions impact customers, employees, and overall business performance.

Business & Financial Acumen

Clearly articulate and communicate the connection between our purpose, strategy, culture, and business objectives.
Demonstrate a strong understanding of the claims experience while supporting the strategic direction of Property Claims.
Continuously seek opportunities to improve the customer experience and claims processes.
Understand the financial drivers of claims operations and contribute to year-over-year business improvement.
Maintain the accuracy and integrity of financial information within Aviva systems.
Identify and report any suspicions of fraud or financial irregularities in accordance with Aviva procedures.

Innovation & Continuous Improvement

Identify opportunities to improve customer journeys, claims handling processes, and business outcomes.
Lead and support change initiatives that improve operational effectiveness and employee experience.

What You'll Bring

CIP or FCIP designation.
5+ years of claims or insurance industry experience, with strong Property Claims knowledge.
1-2 years of supervisory or people leadership experience.
Experience leading teams through change and transformation.
Demonstrated success in performance management, coaching, and career development.
University degree, college diploma, or equivalent combination of education and Property Claims experience.
Previous Call Centre, First Notice of Loss, or Catastrophic Event experience is considered an asset.
Technical competency in Personal Property insurance.
Demonstrated ability to coach and develop technical claims expertise while building a culture of continuous learning and knowledge sharing.
Excellent verbal and written communication skills.
Strong computer proficiency, including Excel, Word, PowerPoint, and Outlook.
Ability to leverage data and insights to improve business and people performance.
Strong decision-making, problem-solving, and critical-thinking skills.

What You’ll Get

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

Apply About employer

More about this job

Responsibilities

Lead and develop a frontline Property Claims team through coaching, performance management, technical mentorship, and support for career growth. Oversee day-to-day claims operations, customer outcomes, quality, risk and compliance, while using data and continuous improvement initiatives to strengthen business performance.

Requirements

Requires a CIP or FCIP designation, at least five years of claims or insurance experience with strong Property Claims knowledge, and one to two years of supervisory or people leadership experience. Candidates should bring experience in coaching, performance management, and leading change, along with strong communication, analytical, decision-making, computer, and Personal Property insurance skills; a degree, diploma, or equivalent education and experience is required.

Skills

Property Claims
People Leadership
Team Development
Coaching
Performance Management
Change Management
Risk Management
Claims Operations
Customer Experience
Data-Driven Decision-Making
Continuous Improvement
Financial Acumen
Quality Assurance
Personal Property Insurance
Microsoft Excel
Communication

Benefits

Annual Bonus Eligibility
Retirement Savings Plan
Share Plan
Health Benefits
Personal Wellness Programs
Volunteer Opportunities
Professional Development Support
Competitive Vacation
Option to Purchase Additional Vacation Days
Diversity and Inclusion Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

CIP
FCIP
Property Claims
Personal Property Insurance
Claims Handling
Claims Operations
People Leadership
Coaching
Performance Management
Career Development
Change Management
Risk Management
Quality Assurance
Regulatory Compliance
Customer Experience
Continuous Improvement
Data Analysis
Financial Acumen
Fraud Reporting
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Call Centre
First Notice of Loss
Catastrophic Events
Hybrid Work

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