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Added 11 mins ago
ML
Senior Business Development Manager
ME Law - Business Litigation Lawyers
Toronto, ON
- Full-time
ME Law is seeking a senior business development professional to build relationships with financial institutions, corporations, private lenders, funds, family offices, professional advisers,…
Added 11 mins ago
NB
Account Manager, Franchise Finance
National Bank of Canada
Montreal, QC
- Full-time
As an Account Manager in the NBC Franchise Finance team at National Bank, you’ll be a trusted financing partner to hotel and restaurant owners across Quebec. With your business development…
Added 11 mins ago
BJ
Marketing Manager
Bradford Jacobs
Toronto, ON
- Full-time
…technology sector. This is an exciting opportunity to join a small, senior leadership team at an early stage and play a central role in building the organisation through its first phase of…
Added 12 mins ago
GD
Senior Project Engineer - Systems Engineer
General Dynamics Missions System International
Ottawa, ON
- Full-time
Support the development and maintenance of engineering project plans and other business plans.
Added 26 mins ago
D&
Senior Cost Manager - Project Controls - Calgary, AB
Dokainish & Company
Calgary, AB
- Full-time
We are currently seeking an experienced Senior Cost Manager to join our high-performing, diverse, and innovative consulting team, supporting a key client engagement in Calgary
Added 26 mins ago
LT
Senior Hardware Engineer
LMI Technologies
Burnaby, BC
- $108,000 to $153,000 CAD / year
- Full-time
LMI is seeking a talented Senior Hardware (FPGA) engineer to join a multi-disciplinary engineering team. The successful candidate will have a proven record in developing complex FPGA code…
Added 56 mins ago
GD
Business Development Manager, Tactical Comms and Information Systems
General Dynamics Missions System International
Ottawa, ON
- Full-time
The Business Development Manager, International Tactical Communications and Information Systems (TacCIS) will be responsible for business strategic planning, direction and development of…
Added 1 hour ago
Q
Senior Product Marketing Manager - Finance Automation
Quadient
Markham, ON
- $100,000 to $130,000 CAD / year
- Full-time
We’re looking for a Senior Product Marketing Manager, Finance Automation to help bring our Accounts Payable (AP), Accounts Receivable (AR) and Cash Management solutions to market. You’ll…
Added 1 hour ago
AI
Senior Mechanical Designer
ATS Industrial Automation
Cambridge, ON
- Full-time
Analyzes engineering drawings, and specifications to determine shape, dimensions, hardness etc. in the development of equipment, processes and products.
Added 1 hour ago
SL
Senior / GeoSpatial Manager
Singapore Land Authority (SLA)
SK
- Full-time
The Senior / Geospatial Manager is a key member of the Geospatial Services team, driving geospatial capability building across Singapore. The team delivers geospatial solutions, analytics,…
Added 1 hour ago
Senior Mechanical Designer
ATS Automation
Cambridge, ON
Analyzes engineering drawings, and specifications to determine shape, dimensions, hardness etc. in the development of equipment, processes and products.
Added 2 hours ago
B
Key Account Manager // Gestionnaire de Comptes Clés
BAT
Toronto, ON
- Full-time
…Ce rôle requiert un profil commercial chevronné, de calibre senior, avec une forte prise en charge de la stratégie client, des opérations, de la tarification, du P&L, des investissements…
Added 2 hours ago
Client Success Manager - Toronto, CAN
WiredScore
Canada
Partner closely with Business Development and Meter teams to qualify and progress opportunities within existing client accounts.
Added 3 hours ago
CI
Gestionnaire principal de projet bilingue (Nucléaire) /Senior Project Manager (Nuclear)
Calian in Space & Technology
Trois-Rivières, QC
- Full-time
Added 4 hours ago
AU
Security Service Manager
Allied Universal
Vancouver, BC
- $70,000 to $74,500 CAD / year
- Full-time
Reporting to the Regional General Manager, the Security Service Manager is responsible for overseeing security operations across the Vancouver region. This role ensures high service…
Added 4 hours ago
AE
Branch Manager
A.L.P.A. Equipment Ltd.
Truro, NS
- Full-time
As the senior leader at the branch level, the Branch Manager works closely with all employees and provides leadership and support across Sales, Parts and Service. The Branch Manager is…
Added 4 hours ago
AU
Security Service Manager Winnipeg
Allied Universal
Winnipeg, MB
- $50,000 to $54,500 CAD / year
- Full-time
Reporting to the Regional General Manager, the Security Service Manager is responsible for overseeing security operations across the Hamilton region. This role ensures high service…
Added 4 hours ago
AU
Security Service Manager
Allied Universal
Hamilton, ON
- $55,000 to $59,500 CAD / year
- Full-time
Reporting to the Regional General Manager, the Security Service Manager is responsible for overseeing security operations across the Hamilton region. This role ensures high service…
Added 4 hours ago
AU
Security Service Manager Ottawa
Allied Universal
Ottawa, ON
- $55,000 to $59,500 CAD / year
- Full-time
Reporting to the Regional General Manager, the Security Service Manager is responsible for overseeing security operations across the Hamilton region. This role ensures high service…
Added 4 hours ago
M
Sr. Manager, External Financial Advisory
MNP
Maple Ridge, BC · Chilliwack, BC · Abbotsford, BC
- Full-time
We are looking for an experienced Sr. Manager to join our growing External Financial Advisory (EFA) practice. In this role, you will oversee advisory services provided to small and…
Added 4 hours ago
E
Specialist, Product & Process
Evo
Burnaby, BC
- Full-time
As a Specialist, Product and Process, you will support the Senior Manager, Product and Process to navigate day to day issues, engage and deliver in projects, and investigate on the…
Added 4 hours ago
PC
Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
As a Manager, Internal Audit, Regulatory Compliance and Risk Management, you will be part of a team of professionals who can anticipate and solve problems. You will help us find realistic…
Added 4 hours ago
TN
Sales representative
TA Networks Inc.
Mississauga, ON
- Full-time
The successful candidate will have experience in selling communications solutions to the large enterprise business market. Reporting to the Sales Manager, the Sales Representative will be…
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 4 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…

Aviva Canada

Front Line Manager – Property Claims

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 5, 2026

Original job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first: our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

We have an exciting opportunity in our Property Claims team as a Front Line Leader.

Aviva recognizes the importance of being flexible and the benefits of being together. This role follows our hybrid work model and requires a minimum 50% in-office presence, supporting collaboration, coaching, development, and team engagement while offering flexibility for employees.

You will lead the day-to-day operation and development of a team of frontline claims handlers and report to one of our Senior Leaders in a role that requires a unique mix of technical expertise, customer focus, leadership, and coaching skills.

We'll need you to build an environment where people can do the best work of their lives while helping them realize their full potential in their current roles and future career aspirations. You will identify opportunities and collaborate across teams to improve the conditions that impact customer outcomes, employee experience, and business performance.

You will communicate effectively with confidence, curiosity, courage, and collaboration, creating a clear vision of required outcomes and helping your team understand how they contribute to achieving them.

Does this sound like an exciting challenge? Come join our team!

What You'll Do

People Leadership & Team Development

Identify, assess, develop, and retain the best possible talent to strengthen our business.
Understand and support our people by providing coaching, training, and development opportunities while helping them achieve their career aspirations and performance goals.
Have honest and constructive conversations, set clear expectations, and provide frequent, timely, and actionable feedback.
Lead effectively and positively through change initiatives and business transformation.
Understand and apply risk management controls proportionately.
Foster technical excellence across the claims team by building file handling capabilities, sharing best practices, providing mentorship, and creating opportunities for ongoing learning and development.
Invest in your own leadership growth and continuous development to enhance your ability to support strategic priorities, operational excellence, and employee success.

Operational & Performance Effectiveness

Create an environment dedicated to exceptional customer outcomes and champion continuous improvement in service delivery.
Use data and insights to understand team and business performance and drive improvement initiatives through execution.
Assist in identifying root causes of customer demand, waste, and process failures within the business unit.
Remain actively engaged in the day-to-day operation to understand employee capability, team performance, and customer impacts.
Make decisions using data while identifying barriers to performance and opportunities for improvement.
Partner with frontline employees to improve overall performance, business results, and the customer experience.
Participate in the Quality Assurance program for your team and ensure development opportunities are addressed promptly and effectively.
Fully understand and mitigate claims risks under your accountability while ensuring compliance with internal and regulatory requirements.
Take ownership of your team's results, understanding how decisions impact customers, employees, and overall business performance.

Business & Financial Acumen

Clearly articulate and communicate the connection between our purpose, strategy, culture, and business objectives.
Demonstrate a strong understanding of the claims experience while supporting the strategic direction of Property Claims.
Continuously seek opportunities to improve the customer experience and claims processes.
Understand the financial drivers of claims operations and contribute to year-over-year business improvement.
Maintain the accuracy and integrity of financial information within Aviva systems.
Identify and report any suspicions of fraud or financial irregularities in accordance with Aviva procedures.

Innovation & Continuous Improvement

Identify opportunities to improve customer journeys, claims handling processes, and business outcomes.
Lead and support change initiatives that improve operational effectiveness and employee experience.

What You'll Bring

CIP or FCIP designation.
5+ years of claims or insurance industry experience, with strong Property Claims knowledge.
1-2 years of supervisory or people leadership experience.
Experience leading teams through change and transformation.
Demonstrated success in performance management, coaching, and career development.
University degree, college diploma, or equivalent combination of education and Property Claims experience.
Previous Call Centre, First Notice of Loss, or Catastrophic Event experience is considered an asset.
Technical competency in Personal Property insurance.
Demonstrated ability to coach and develop technical claims expertise while building a culture of continuous learning and knowledge sharing.
Excellent verbal and written communication skills.
Strong computer proficiency, including Excel, Word, PowerPoint, and Outlook.
Ability to leverage data and insights to improve business and people performance.
Strong decision-making, problem-solving, and critical-thinking skills.

What You’ll Get

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

Apply About employer

More about this job

Responsibilities

Lead and develop a frontline Property Claims team through coaching, performance management, technical mentorship, and support for career growth. Oversee day-to-day claims operations, customer outcomes, quality, risk and compliance, while using data and continuous improvement initiatives to strengthen business performance.

Requirements

Requires a CIP or FCIP designation, at least five years of claims or insurance experience with strong Property Claims knowledge, and one to two years of supervisory or people leadership experience. Candidates should bring experience in coaching, performance management, and leading change, along with strong communication, analytical, decision-making, computer, and Personal Property insurance skills; a degree, diploma, or equivalent education and experience is required.

Skills

Property Claims
People Leadership
Team Development
Coaching
Performance Management
Change Management
Risk Management
Claims Operations
Customer Experience
Data-Driven Decision-Making
Continuous Improvement
Financial Acumen
Quality Assurance
Personal Property Insurance
Microsoft Excel
Communication

Benefits

Annual Bonus Eligibility
Retirement Savings Plan
Share Plan
Health Benefits
Personal Wellness Programs
Volunteer Opportunities
Professional Development Support
Competitive Vacation
Option to Purchase Additional Vacation Days
Diversity and Inclusion Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

CIP
FCIP
Property Claims
Personal Property Insurance
Claims Handling
Claims Operations
People Leadership
Coaching
Performance Management
Career Development
Change Management
Risk Management
Quality Assurance
Regulatory Compliance
Customer Experience
Continuous Improvement
Data Analysis
Financial Acumen
Fraud Reporting
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Call Centre
First Notice of Loss
Catastrophic Events
Hybrid Work

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