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Added 11 mins ago
BI
Senior Influencer Manager | Gestionnaire de campagne d'influenceurs·euses sénior·e
Behaviour Interactive
Toronto, ON · Montreal, QC
- Contract
…location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of…
Added 24 mins ago
SM
RQ11685 – Software Developer – Back End – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…technical solutions, develop and maintain application code, conduct unit and integration testing, resolve defects, and ensure compliance with Ontario Public Service (OPS) standards and…
Added 24 mins ago
PI
Courier Utility 280
Purolator Inc.
Moose Jaw, SK
- Full-time
When inspections fail, the Courier advises the unit manager
Added 26 mins ago
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Barman or Barmaid
Marriott
Montreal, QC
- Full-time
…bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport…
Added 26 mins ago
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Credit Analyst II
TD
Toronto, ON
- Full-time
The Commercial Credit Analyst provides dedicated credit management support to a Relationship Manager. The Credit Analyst reports to a Senior Manager in the TDAF Credit Management group.…
Added 26 mins ago
D
Manager
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- Full-time
As Manager, your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function…
Added 26 mins ago
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Financial Planner
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Toronto, ON
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
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Courier Utility 280
Purolator
Moose Jaw, SK
When inspections fail, the Courier advises the unit manager
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Courier Utility 064
Purolator
SK · Rokeby, SK
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Added 41 mins ago
Java Full Stack & Identity Access Developer
Capgemini
Toronto, ON
Build unit, integration, and feature tests using JUnit, TestNG, Selenium, and mocking frameworks.
Added 41 mins ago
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Registered Nurse 7 East Cardiology
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Reporting Relationship: Clinical Manager of the Inpatient Cardiology Unit
Added 56 mins ago
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Registered Nurse - Emergency Department - Regular Full-Time 2026-18745 (2026-18745)
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Toronto, ON
- Full-time
Reporting to the Patient Care Manager, the Registered Nurse in the Emergency Department works in collaboration with the entire health care team, the patient and family. Responsible for…
Added 56 mins ago
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Operations Leadership Manager
AECOM
Saskatoon, SK
- $130,000 to $180,000 CAD / year
- Full-time
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Added 56 mins ago
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Java Full Stack Developer with IAM
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Toronto, ON
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Build unit, integration, and feature tests using JUnit, TestNG, Selenium, and mocking frameworks.
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The opportunity offers a potential route into a General Manager position with full profit and loss ownership, subject to performance and business needs.
Added 56 mins ago
Healthy Smiles Ontario - Dental Hygienist
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Windsor, ON
…services, and education in schools, community clinics, and Health Unit facilities. Serving children, families, oral health professionals, and community partners, the role helps identify…
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As a As the Senior SACT Nurse, you are responsible for delivering chemotherapy nursing services to patients within the unit and to deputise for the line manager where required. This is your…
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Supervisor, Supportive Housing Programs (2026-394-CC)
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Toronto, ON
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Employment Type: Contract Salary, Non-Bargaining Unit (Ending - November 5, 2027)
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Operations Manager, Canada
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Toronto, ON
As we continue to scale our global platform, the Operations Manager, Canada will play a critical role in scaling end-to-end fulfillment and data-driven operations across Canada's eCommerce,…
Added 1 hour ago
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Bartender
Marriott
Toronto, ON
- Part-time
…bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport…
Added 1 hour ago
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Enterprise Enablement Change Lead
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Under the direction of the Enterprise Enablement Change Manager, the Enterprise Enablement Change Lead provides leadership, strategic direction, and advisory services to support complex…
Added 1 hour ago
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Primary Health Care Manager Northeast 1
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Job Description: The Manager, Primary Health Care, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 1 hour ago
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Senior Manager, Forward deployed Decision Scientist
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Mississauga, ON · Canada - Mississauga
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The Senior Manager, Forward Deployed Decision Scientist is a hands-on role within the Decision Science group supporting Alexion’s Rare Disease Unit. Based in Mississauga, Ontario, you will…
Added 1 hour ago
Manager, Capital Asset Supports-PB578
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Reporting to the Director, Capital Assets and Projects, the Manager, Capital Asset Supports is responsible for the administrative management of Capital Asset Supports which includes…

Aviva Canada

Front Line Manager – Property Claims

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 5, 2026

Original job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first: our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

We have an exciting opportunity in our Property Claims team as a Front Line Leader.

Aviva recognizes the importance of being flexible and the benefits of being together. This role follows our hybrid work model and requires a minimum 50% in-office presence, supporting collaboration, coaching, development, and team engagement while offering flexibility for employees.

You will lead the day-to-day operation and development of a team of frontline claims handlers and report to one of our Senior Leaders in a role that requires a unique mix of technical expertise, customer focus, leadership, and coaching skills.

We'll need you to build an environment where people can do the best work of their lives while helping them realize their full potential in their current roles and future career aspirations. You will identify opportunities and collaborate across teams to improve the conditions that impact customer outcomes, employee experience, and business performance.

You will communicate effectively with confidence, curiosity, courage, and collaboration, creating a clear vision of required outcomes and helping your team understand how they contribute to achieving them.

Does this sound like an exciting challenge? Come join our team!

What You'll Do

People Leadership & Team Development

Identify, assess, develop, and retain the best possible talent to strengthen our business.
Understand and support our people by providing coaching, training, and development opportunities while helping them achieve their career aspirations and performance goals.
Have honest and constructive conversations, set clear expectations, and provide frequent, timely, and actionable feedback.
Lead effectively and positively through change initiatives and business transformation.
Understand and apply risk management controls proportionately.
Foster technical excellence across the claims team by building file handling capabilities, sharing best practices, providing mentorship, and creating opportunities for ongoing learning and development.
Invest in your own leadership growth and continuous development to enhance your ability to support strategic priorities, operational excellence, and employee success.

Operational & Performance Effectiveness

Create an environment dedicated to exceptional customer outcomes and champion continuous improvement in service delivery.
Use data and insights to understand team and business performance and drive improvement initiatives through execution.
Assist in identifying root causes of customer demand, waste, and process failures within the business unit.
Remain actively engaged in the day-to-day operation to understand employee capability, team performance, and customer impacts.
Make decisions using data while identifying barriers to performance and opportunities for improvement.
Partner with frontline employees to improve overall performance, business results, and the customer experience.
Participate in the Quality Assurance program for your team and ensure development opportunities are addressed promptly and effectively.
Fully understand and mitigate claims risks under your accountability while ensuring compliance with internal and regulatory requirements.
Take ownership of your team's results, understanding how decisions impact customers, employees, and overall business performance.

Business & Financial Acumen

Clearly articulate and communicate the connection between our purpose, strategy, culture, and business objectives.
Demonstrate a strong understanding of the claims experience while supporting the strategic direction of Property Claims.
Continuously seek opportunities to improve the customer experience and claims processes.
Understand the financial drivers of claims operations and contribute to year-over-year business improvement.
Maintain the accuracy and integrity of financial information within Aviva systems.
Identify and report any suspicions of fraud or financial irregularities in accordance with Aviva procedures.

Innovation & Continuous Improvement

Identify opportunities to improve customer journeys, claims handling processes, and business outcomes.
Lead and support change initiatives that improve operational effectiveness and employee experience.

What You'll Bring

CIP or FCIP designation.
5+ years of claims or insurance industry experience, with strong Property Claims knowledge.
1-2 years of supervisory or people leadership experience.
Experience leading teams through change and transformation.
Demonstrated success in performance management, coaching, and career development.
University degree, college diploma, or equivalent combination of education and Property Claims experience.
Previous Call Centre, First Notice of Loss, or Catastrophic Event experience is considered an asset.
Technical competency in Personal Property insurance.
Demonstrated ability to coach and develop technical claims expertise while building a culture of continuous learning and knowledge sharing.
Excellent verbal and written communication skills.
Strong computer proficiency, including Excel, Word, PowerPoint, and Outlook.
Ability to leverage data and insights to improve business and people performance.
Strong decision-making, problem-solving, and critical-thinking skills.

What You’ll Get

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

Apply About employer

More about this job

Responsibilities

Lead and develop a frontline Property Claims team through coaching, performance management, technical mentorship, and support for career growth. Oversee day-to-day claims operations, customer outcomes, quality, risk and compliance, while using data and continuous improvement initiatives to strengthen business performance.

Requirements

Requires a CIP or FCIP designation, at least five years of claims or insurance experience with strong Property Claims knowledge, and one to two years of supervisory or people leadership experience. Candidates should bring experience in coaching, performance management, and leading change, along with strong communication, analytical, decision-making, computer, and Personal Property insurance skills; a degree, diploma, or equivalent education and experience is required.

Skills

Property Claims
People Leadership
Team Development
Coaching
Performance Management
Change Management
Risk Management
Claims Operations
Customer Experience
Data-Driven Decision-Making
Continuous Improvement
Financial Acumen
Quality Assurance
Personal Property Insurance
Microsoft Excel
Communication

Benefits

Annual Bonus Eligibility
Retirement Savings Plan
Share Plan
Health Benefits
Personal Wellness Programs
Volunteer Opportunities
Professional Development Support
Competitive Vacation
Option to Purchase Additional Vacation Days
Diversity and Inclusion Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

CIP
FCIP
Property Claims
Personal Property Insurance
Claims Handling
Claims Operations
People Leadership
Coaching
Performance Management
Career Development
Change Management
Risk Management
Quality Assurance
Regulatory Compliance
Customer Experience
Continuous Improvement
Data Analysis
Financial Acumen
Fraud Reporting
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Call Centre
First Notice of Loss
Catastrophic Events
Hybrid Work

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