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Aviva Canada

High-Net-Worth Property Claims Adjuster (Aviva Ovation)

Markham, ON, Canada

The salary band for this position ranges from $60,000 to $80,000. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The salary band for this position ranges from $60,000 to $80,000.
Job type: Full-time
Experience: Minimum 4+ years of first party claims handling experience focusing on Property Claims.
Posting language: English
Posted: Sep 29, 2026

Original job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. 

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

Ovation is Aviva Canada's premier high-net-worth insurance program, providing specialized protection for clients with high-value homes, vehicles, collections, and other significant assets. We are seeking an experienced High-Net-Worth Property Claims Adjuster to deliver exceptional claims experience through expert claims handling, personalized service, and a strong commitment to client care.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Come join our Ovation team!

What You’ll Do

Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance property claims in accordance with Aviva’s standard methodologies and handling procedures
Responsible for the issuance of payments to vendors, customer and experts
Analyze estimates, value of claims, negotiate, and settle claims accordingly
Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss
Communicate policy coverage and benefits to customers
Investigate and document cause of loss and quantum
Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property
Maintain relationships with internal and external partners involved in management of customer claims
Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required
Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity
Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks.
Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events
Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
Maintain the accuracy and integrity of data collected in Aviva systems
Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures
Continuous improvement of customer experience/outcomes, indemnity and expense excellence
Measured demonstration of relevant Regulatory and Legislative compliance

What You’ll Bring

Minimum 4+ years of first party claims handling experience focusing on Property Claims.
Adjusting licenses for Atlantic provinces is an asset
Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience
Experience using Guidewire ClaimCenter, Xactanalysis, Edjuster, Mitchell (Auto)
CIP or FCIP Industry designation or other relevant professional insurance qualification
University Degree or College Diploma or equivalent Property technical work experience
Superior technical competence in Personal insurance
Basic property claims scoping and estimating understanding/knowledge
Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively
Computer proficiency; Excel, Word, PowerPoint, Outlook
Superior analytical, problem-solving and decision-making skills
Bilingualism in a second language is considered an asset
Adjusting licenses for Quebec considered an asset

What You’ll Get

The salary band for this position ranges from $60,000 to $80,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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More about this job

Responsibilities

Investigate, assess, negotiate, and settle high-net-worth property claims, including interpreting policy coverage, reviewing repair estimates, and issuing payments. Manage customer outcomes and partner relationships, coordinate field resources, identify fraud and recovery opportunities, maintain accurate claim records, and ensure regulatory compliance and strong financial performance.

Requirements

Requires at least four years of first-party property claims handling experience, strong personal insurance technical knowledge, and an understanding of property scoping and estimating. A degree, diploma, or equivalent property technical work experience is expected; high-net-worth claims experience, relevant insurance designations, provincial adjusting licenses, and experience with claims platforms are preferred or considered assets.

Skills

Property Claims Handling
Claims Investigation
Claims Negotiation
Policy Coverage Interpretation
Claims Estimating
Vendor Estimate Review
Property Loss Assessment
Fieldwork Coordination
Fraud Detection
Financial Analysis
Regulatory Compliance
Analytical Skills
Problem-Solving
Written and Verbal Communication
Microsoft Office

Benefits

Annual Bonus Eligibility
Retirement Savings
Share Plan
Health Benefits
Personal Wellness
Volunteer Opportunities
Flexible Hybrid Work Model
Career Development Opportunities
Professional Development Education Support
Competitive Vacation
Option to Purchase Five Additional Vacation Days
Employee Diversity and Inclusion Programs
Corporate Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

High-Net-Worth Insurance
Property Claims
First-Party Claims
Claims Investigation
Claims Negotiation
Claims Settlement
Policy Coverage
Personal Insurance
Property Scoping
Property Estimating
Vendor Estimates
Guidewire ClaimCenter
Xactanalysis
Edjuster
Mitchell
CIP
FCIP
Adjuster License
Fraud Detection
Recovery Opportunities
Regulatory Compliance
Financial Performance
Customer Experience
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
RBC Private Insurance
Ovation

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Jobs in Canada