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Added 14 mins ago
EJ
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Aviva Canada

Intermediate Accident Benefits Advisor

London, ON, Canada

The salary band for this position ranges from $60,000 – $75,000. · Full-time

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Job details

Pay: The salary band for this position ranges from $60,000 – $75,000.
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 2+ years of Accident Benefits insurance claims handling experience is required required
Posting language: English
Posted: Oct 28, 2026

Original job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

The Opportunity

We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer focused individual looking to take the next step in their career? Come join our team!

What You’ll Do

Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines
To appropriately handle Accident Benefits claims according to individual authority, knowledge and expertise
Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required
Educate customers and providers of any new auto reform changes
Ensure all aspects of the claim process are handled optimally and within company guidelines
Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations
Ensure service levels and quality standards are met by approved specialists
Educate our insureds about Premiere Healthcare network
Attend and actively participate in training and file clinic sessions

What You’ll Bring

College Diploma/ Associate Degree or similar experience
2+ years of Accident Benefits insurance claims handling experience is required required
Large Loss experience is preferred
Post-secondary Education (College Diploma or Bachelor Degree) in related field.
CIP or working towards CIP is required for licensing
Excellent customer services skills
Excellent communication skills
Ability to learn and adapt to a fast paced environment
Good organization skills
Ability to adapt and work within various computer programs, databases and software

What You’ll Get

The salary band for this position ranges from $60,000 – $75,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
Outstanding Career Development opportunities
We’ll support your professional development education
Competitive vacation package with the option to purchase 5 extra days off per year
Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
Corporate wellness programs to support our employees’ physical and mental health
Hybrid flexible work model

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

This posting is intended to build a pipeline of qualified candidates for future opportunities. While we welcome your interest and application, please note that this role may not be actively hiring at the moment. As such, you may not receive an immediate response, and not all applicants will be contacted. We appreciate your patience and interest in joining our team.

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More about this job

Responsibilities

Handle Accident Benefits claims by interpreting insurance contracts, resolving coverage questions, setting reserves, and coordinating investigations and medical examinations. Ensure claims are resolved within company guidelines and service standards, educate customers and providers about auto reforms and healthcare services, and participate in training and file clinics.

Requirements

Applicants need at least two years of Accident Benefits insurance claims handling experience and a college diploma, associate degree, or equivalent experience; post-secondary education in a related field is also specified. CIP certification or progress toward it is required, while large-loss experience is preferred; strong customer service, communication, organization, adaptability, and computer skills are expected.

Skills

Accident Benefits Claims Handling
Policy Coverage Resolution
Claims Reserving
Claims Investigation
Independent Medical Examination Coordination
Customer Service
Communication
Legislative Interpretation
Settlement Negotiation
Claims Issue Resolution
Organization
Adaptability
Computer Systems and Databases
CIP Certification

Benefits

Annual Bonus Eligibility
Retirement Savings Plan
Share Plan
Health Benefits
Personal Wellness Support
Volunteer Opportunities
Professional Development Support
Competitive Vacation
Option to Purchase Additional Vacation
Employee Diversity and Inclusion Programs
Corporate Wellness Programs
Hybrid Flexible Work Model

Visa sponsorship

Not detected in the job text

Keywords

Accident Benefits
Insurance Claims
Claims Handling
Insurance Contracts
Policy Coverage
Claims Reserves
Claims Investigation
Independent Medical Examinations
Investigative Reports
Witness Statements
Auto Reform
Legislation
Settlement Negotiations
Healthcare Services
Premiere Healthcare Network
Customer Service
Service Standards
CIP
Large Loss
Databases
Computer Programs
Software
File Clinics

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