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Added 2 mins ago
Client Success Analyst
YuJa
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$50,000 to $60,000 CAD / year
Full-time
Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Added 2 mins ago
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Contract
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Aviva Canada

IT Program Manager - Insurance

Markham, ON, Canada

Pay: The salary band for this position ranges from $120,000 to $170,000.
Job type: Full-time
Apply by: Oct 25, 2026
Experience: Experience as a Program & Project Manager with at least 12 years’ experience managing programs with large budget (10 MM+), and complex solutions spanning over multiple years
Posting language: English
Posted: Sep 25, 2026

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Original job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

We are looking for a highly motivated Program Manager who can drive Delivery in alignment with the organization mandate and goals. You are strong in program & project management practice and possess both business and technical competence. You support the team and work to achieve results within the constraints of budget, schedule and scope. You are a leader, an influencer, a teammate and a collaborator.

What You’ll Do

Drive Results: Lead and drive the entire Project lifecycle with the superordinate goal to achieve the intended Project outcome.
Stakeholder Management: Experience leading large programs, managing executive expectations, facilitate data based, factual and objective conversations. Champion strong relationships with clients, vendors, and team members to improve collaboration and project success.
Program & Project Planning: Develop integrated project plans, including scope, timelines, budget, and allocation of resources.
Team Leadership: Lead project teams, including internal and external partners, ensuring alignment with project goals and objectives.
Risk Management: Assume complete accountability towards identification, documentation and management of Project Risks and develop mitigation plans to ensure successful project delivery.
Communication: Maintain clear and open communication channels with project stakeholders, providing regular updates and reports.
Scope Management: Work closely with the Business and Technology Partners to baseline and monitor project scope and activate change requests as needed.
Financial Management: Responsible for managing the financials of Project – this includes creating and maintaining cost models, identifying and reporting accruals and ensuring complete, accurate reconciliation of financials as per the established financial process. Own the financial book of work and drive outcomes to stay within budget.
Quality Assurance: Ensure project deliverables meet the established Aviva Framework pertaining to quality standards and guidelines.
Governance: Ensure project adheres to the established Change Delivery Governance Framework and is operating within the established control environment. Ensure compliance with the Quality contract and all pertinent and associated requirements within the framework.
Critical thinking & Problem Solving: Proactively identify and resolve project risks before they become issues and lead the efforts to mitigate and resolve the issues. Bring Thought leadership to the table to navigate through extenuating circumstances, challenge Status Quo and own and drive the project to success.

What You’ll Bring

Background and experience in Insurance and preferably Transformational Programs
Experience with Guidewire Suite and Cloud Technologies, nice to have
Bachelor's degree or equivalent work experience. Project management certification (PMP) is a must
Experience as a Program & Project Manager with at least 12 years’ experience managing programs with large budget (10 MM+), and complex solutions spanning over multiple years
Experience managing Programs balancing Agile Ways of Working and Governance requirements
Excellent interpersonal skills and proficiency to work with Executive stakeholders
Experience operating under PMO governance
Experience overseeing multiple projects within a program structure
Critical thinking, problem solving and conflict resolution
Financial proficiency and hands-on experience managing large scale budgets
Excellent leadership, communication, management and interpersonal skills
Demonstrated proficiency to lead large programs and enable successful outcomes
Demonstrated proficiency to manage multiple collaborators across leadership levels, cross functional teams, Vendor partners, Onshore/Offshore/Near-shore teams as required for the Program.
Ability to support, influence and negotiate project decisions based on data
Knowledge of different project management methodologies
Strong problem-solving skills and ability to navigate complex scenarios
Proficiency in MS Project, Microsoft Suite (Excel, PowerPoint, Word), Teams and SharePoint
Proficiency in JIRA and Confluence

What You’ll Get

The salary band for this position ranges from $120,000 to $170,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Outstanding Career Development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
Employee discount on home and auto insurance (where applicable).
Hybrid flexible work model.

This job advertisement is for a new vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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More about this job

Responsibilities

Lead complex, multi-year insurance programs and projects from planning through delivery, managing scope, schedules, budgets, resources, risks, quality, and governance. Coordinate internal and external teams and stakeholders, communicate progress, and drive successful outcomes within established financial and control requirements.

Requirements

Requires at least 12 years of program and project management experience, including managing large budgets of $10 million or more and complex, multi-year solutions; a PMP certification is mandatory. Candidates should have insurance experience, strong financial and leadership capabilities, experience balancing Agile practices with governance, and proficiency with tools such as MS Project, Microsoft Office, Teams, SharePoint, JIRA, and Confluence.

Skills

Program Management
Project Management
Insurance
Stakeholder Management
Project Planning
Team Leadership
Risk Management
Financial Management
Scope Management
Governance
Critical Thinking
Problem Solving
Agile Methodologies
Executive Communication
Conflict Resolution
Vendor Management

Benefits

Annual Bonus Eligibility
Retirement Savings
Share Plan
Health Benefits
Personal Wellness Programs
Volunteer Opportunities
Professional Development Support
Competitive Vacation
Option to Purchase Additional Vacation Days
Employee Diversity and Inclusion Programs
Corporate Wellness Programs
Employee Home and Auto Insurance Discount
Hybrid Flexible Work Model

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Program Management
Project Management
PMP
Transformational Programs
Guidewire Suite
Cloud Technologies
Agile
PMO Governance
Change Delivery Governance Framework
Project Lifecycle
Stakeholder Management
Executive Stakeholders
Budget Management
Financial Reconciliation
Cost Models
Risk Mitigation
Scope Management
Quality Assurance
Change Requests
MS Project
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Teams
SharePoint
JIRA
Confluence
Vendor Management
Onshore/Offshore/Nearshore Teams

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