Operational Data Insight Analyst
- Toronto, ON, Canada
The salary band for this position ranges from $80,000 to $95,000. · Full-time
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Job details
- Pay
- The salary band for this position ranges from $80,000 to $95,000.
- Job type
- Full-time
- Apply by
- Experience
- 5+ years of experience in business analysis, operational improvement, technology delivery, data analytics, or a related field.
- Posting language
- English
- Posted
Original job description
About The Role
As an Insight Analyst, you will help transform operational challenges into practical technology, data, automation, and AI solutions that improve customer, broker, and employee experiences. Working closely with business leaders and frontline teams, you will identify opportunities to simplify processes, create capacity, reduce costs, and drive measurable business outcomes using Microsoft Copilot, Power Platform, and data-driven insights.
What You'll Do
Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.
As an Insight Analyst, you will help transform operational challenges into practical technology, data, automation, and AI solutions that improve customer, broker, and employee experiences. Working closely with business leaders and frontline teams, you will identify opportunities to simplify processes, create capacity, reduce costs, and drive measurable business outcomes using Microsoft Copilot, Power Platform, and data-driven insights.
What You'll Do
- Partner with operational teams to identify process improvement, automation, and AI opportunities.
- Lead discovery sessions to understand business challenges, root causes, and desired outcomes.
- Gather and document business, functional, data, and technology requirements.
- Design, build, test, and deploy solutions using Microsoft Copilot, Copilot Studio, Power Automate, SharePoint, and related tools.
- Develop and maintain AI agents and automation solutions that align with security, privacy, and governance standards.
- Create reporting and insights that identify trends, inefficiencies, and opportunities for optimization.
- Lead solution adoption activities including training, communications, and change management.
- Measure and report on business outcomes such as efficiency gains, capacity creation, cost savings, and user adoption.
- 5+ years of experience in business analysis, operational improvement, technology delivery, data analytics, or a related field.
- Experience working with Microsoft 365 Copilot, Copilot Studio, Power Automate, SharePoint, or similar digital technologies.
- Strong business analysis skills, including process mapping, requirements gathering, and solution design.
- Ability to translate complex business challenges into scalable technology and automation solutions.
- Experience using data and analytics tools such as Power BI, Qlik, Excel, or similar platforms.
- Strong stakeholder management, communication, and facilitation skills.
- Knowledge of responsible AI practices, privacy, security, and governance principles.
- A curious, innovative mindset with a passion for leveraging technology to improve business outcomes.
- The salary band for this position ranges from $80,000 to $95,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
- Hybrid flexible work model.
- Outstanding career development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
- Employee discount on home and auto insurance (where applicable).
Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.
More about this job
Responsibilities
Partner with operational teams to identify improvement, automation, and AI opportunities; lead discovery and document requirements. Design, deploy, and maintain solutions using Microsoft tools, create data-driven insights, support adoption, and measure outcomes such as efficiency gains, cost savings, and user adoption.
Requirements
Requires 5+ years of experience in business analysis, operational improvement, technology delivery, data analytics, or a related field, along with experience using Microsoft 365 Copilot, Copilot Studio, Power Automate, SharePoint, or similar tools. Candidates should have strong analysis, solution design, analytics, stakeholder communication, and facilitation skills, as well as knowledge of responsible AI, privacy, security, and governance.
Skills
- Business Analysis
- Process Mapping
- Requirements Gathering
- Solution Design
- Process Improvement
- Automation
- Microsoft 365 Copilot
- Copilot Studio
- Power Automate
- SharePoint
- Data Analytics
- Power BI
- Qlik
- Stakeholder Management
- Responsible AI
- Change Management
Benefits
- Hybrid Flexible Work Model
- Career Development Opportunities
- Professional Development Education Support
- Vacation Package
- Option to Purchase Five Additional Vacation Days
- Diversity and Inclusion Programs
- Corporate Wellness Programs
- Employee Discount on Home and Auto Insurance
Visa sponsorship
Not detected in the job text
Categories
- Data & Analytics
- Technology
- Management & Leadership
- Consulting
Keywords
- Microsoft 365 Copilot
- Copilot Studio
- Power Platform
- Power Automate
- SharePoint
- Power BI
- Qlik
- Excel
- Business Analysis
- Operational Improvement
- Process Mapping
- Requirements Gathering
- Solution Design
- Process Automation
- Artificial Intelligence
- AI Agents
- Data Analytics
- Reporting
- Discovery Sessions
- Stakeholder Management
- Change Management
- User Adoption
- Responsible AI
- Privacy
- Security
- Governance
- Insurance