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Added 4 mins ago
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Aviva Canada

Senior Customer Care Operations Specialist - Property Claims

Oakville, ON, Canada

The salary band for this position ranges from $60,000 to $70,000. · Full-time

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Job details

Pay: The salary band for this position ranges from $60,000 to $70,000.
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. 

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

Our Property Claims team is on the hunt for a Senior Customer Care Operations Specialist – empathic, motivated and customer focused individuals. If you enjoy working in a fast-paced environment, have the passion to help people and the desire to grow professionally, we would love to hear from you!

As a Customer Care Operations Specialist, you will be our customer’s point of contact when they need us most. Providing exceptional customer service, you will be educating them through the claims process, conducting investigations, working to resolve customer pain points and making the decision on the best course of action.

To meet our customer’s needs, you must be available to work on a rotating shift schedule during the hours of 8am to 6pm on Monday through Friday.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

What You'll Do

Guide customers through the claims process by investigating their property claims and looking after their needs
Work through customer’s complaints to provide a fair and positive customer outcome
Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes. An understanding of Fair Treatment of Customer framework and Unfair Deceptive Acts and Practices is a benefit
Provide coaching and support to colleagues throughout the claim process
Understands how colleagues overall performance impacts customer experience and work with leadership to identify areas of growth within the property claims team
Work autonomously in a digital environment
Actively participate in ongoing training to keep up to date with best practices in claims handling
Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experience

What You'll Bring

1- 3 years Property Claims Adjusting experience
1-3 years experience in a Call Center Environment
Licensed in all Atlantic Provinces is an asset
Excellent oral and written communication skills
Bilingualism is an Asset! (French and English)
Ability to work in a digital environment and undertaking online tasks
Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience
Ability to work within and positively add to our organizational culture and values

What You’ll Get

The salary band for this position ranges from $60,000 to $70,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.

Our Work Environment

A diverse, inclusive and vibrant team culture where you can thrive by bringing your whole self to work.
Regular social and team building events
Employee recognition program

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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More about this job

Responsibilities

Guide customers through property claims by investigating claims, explaining the process, addressing complaints, and determining fair outcomes. Follow regulatory and company practices, support and coach colleagues, contribute to team development and improvement initiatives, and maintain current claims-handling knowledge.

Requirements

Candidates should have 1–3 years of property claims adjusting experience and 1–3 years of call center experience, along with strong oral and written communication skills and the ability to work in a digital environment. Licensing in all Atlantic Provinces and English-French bilingualism are assets; curiosity, a customer-focused approach, and alignment with the organization’s values are also sought.

Skills

Property Claims Adjusting
Customer Service
Claims Investigation
Complaint Resolution
Written Communication
Oral Communication
Regulatory Compliance
Fair Customer Treatment
Coaching
Digital Work
Process Improvement
Customer Experience
Claims Handling
Autonomous Work
Bilingual Communication

Benefits

Annual Bonus Eligibility
Retirement Savings Plan
Share Plan
Health Benefits
Personal Wellness Benefits
Volunteer Opportunities
Professional Development Support
Competitive Vacation
Option to Purchase Five Additional Days Off
Corporate Wellness Programs
Employee Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Property Claims
Claims Adjusting
Claims Investigation
Claims Handling
Customer Care
Customer Service
Call Center
Complaint Resolution
Customer Experience
Regulatory Compliance
Fair Treatment of Customers
Unfair Deceptive Acts and Practices
Atlantic Provinces Licensing
Bilingual Communication
Digital Environment
Process Improvement
Coaching
Customer Outcomes
Property Insurance
Ongoing Training

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