Vendor Relationship Manager - Property Claims
- Calgary, AB, Canada
The salary band for this position ranges from $90,000 to $110,000. · Full-time
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Job details
- Pay
- The salary band for this position ranges from $90,000 to $110,000.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Experience Aviva
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.
The opportunity
Do you aspire to drive continuous and steady improvement of our vendor KPI’s and to serve as the primary interface for vendor relationships? Our vendors are an extension of Aviva and directly contribute to the overall customer experience, this role focuses on managing risks associated with vendor outsourcing, using data to deliver successful business outcomes and identify areas of opportunity.
Does this interest you? If so, read on!
What You’ll Do
Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.
The opportunity
Do you aspire to drive continuous and steady improvement of our vendor KPI’s and to serve as the primary interface for vendor relationships? Our vendors are an extension of Aviva and directly contribute to the overall customer experience, this role focuses on managing risks associated with vendor outsourcing, using data to deliver successful business outcomes and identify areas of opportunity.
Does this interest you? If so, read on!
What You’ll Do
- Be the point of contact for vendor-related inquiries
- Track, develop and analyze data to assess vendor performance; identify trends and gaps so as to steadily improve business metrics such as NPS, cycle time and indemnity spend
- Resolve appropriate vendor coverage
- Use financial data to identify, assess and propose savings opportunity and build detailed business plans outlining business recommendations
- Assist with the resolution of vendor related complaints and disputes
- Provide operational oversight for negotiations of vendor agreements, SLAs and contract evaluations in conjunction with Procurement, Aviva Legal and applicable cross-functional teams and ensure that strategy activities include supplier governance
- Conduct quality assurance reviews as required and share findings with the appropriate parties
- Lead the development of tools and templates to support the ongoing strategy
- Ensure accurate and impactful risk identification, evaluation, continuous monitoring and escalation protocols to support management of vendor relation/management deficiencies and mitigation of client and operational risk
- Regularly evaluate and assess vendor relationships and contracts, based on ongoing needs, to ensure efficient value, quality and innovation
- Coordinate vendor-related efforts during catastrophic events with a focus on proactivity and speed while ensuring specific reporting needs are being met
- Act as a Change Champion, drive continuous improvement of vendor performance and engage the community for feedback.
- Participate in in-person Client and team meetings (approximately 25% travel is required)
- 3+ years in a Relationship Management, Vendor Management, Account Management, or similar roles
- Knowledge of French and English is an asset, both verbally and in writing, with our customers, partners and other Aviva teams located across Canada
- Previous experience in property restoration or property claims handling is preferred
- Preferably, possesses a university degree in business, finance or other related field
- Operational Improvement and/or Project Management certification preferred
- Significant metric/result-driven mentality, with a bias for speed and action
- Strong analytical skills, with the ability to translate data into insights. Proficient with Excel and PowerPoint
- Your approach is positive
- Understanding of finance fundamentals
- Proven track record of delivering major and balanced financial savings and customer experience improvements
- Validated sophisticated leadership skills
- Validated courage and self-confidence
- Ability to mediate conflict and resolve issues with by identifying alternative solutions
- Strong change management skills and comfortable evolving in an environment where change is the norm
- The salary band for this position ranges from $90,000 to $110,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Hybrid flexible work model.
- Outstanding career development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.
More about this job
Responsibilities
Manage vendor relationships and performance by analyzing metrics, identifying risks and improvement opportunities, and supporting better customer outcomes and financial results. Oversee vendor agreements, quality reviews, complaints, risk mitigation, and vendor coordination during catastrophic events while driving continuous improvement.
Requirements
Candidates need at least three years of experience in relationship, vendor, account management, or a similar role, along with strong analytical, financial, leadership, change management, and conflict-resolution skills. Property restoration or claims experience and a business-related university degree are preferred; operational improvement or project management certification is also preferred.
Skills
- Vendor Relationship Management
- Vendor Performance Analysis
- Data Analysis
- Financial Analysis
- Cost Savings
- Business Planning
- Contract Evaluation
- Supplier Governance
- Risk Management
- Quality Assurance
- Change Management
- Continuous Improvement
- Conflict Resolution
- Project Management
- Microsoft Excel
- Microsoft PowerPoint
Benefits
- Annual Bonus Eligibility
- Retirement Savings Plan
- Share Plan
- Health Benefits
- Personal Wellness Programs
- Volunteer Opportunities
- Hybrid Flexible Work Model
- Career Development Opportunities
- Professional Development Support
- Competitive Vacation Package
- Option to Purchase Five Extra Days Off
- Diversity and Inclusion Programs
- Physical and Mental Health Support
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Finance & Accounting
- Data & Analytics
- Customer Service & Support
Keywords
- Vendor Relationship Management
- Vendor Management
- Property Claims
- Property Restoration
- Insurance
- Vendor Performance
- Key Performance Indicators
- Net Promoter Score
- Cycle Time
- Indemnity Spend
- Financial Analysis
- Cost Savings
- Business Plans
- Vendor Agreements
- Service-Level Agreements
- Contract Evaluation
- Procurement
- Supplier Governance
- Quality Assurance
- Risk Identification
- Risk Mitigation
- Catastrophic Event Coordination
- Change Management
- Continuous Improvement
- Project Management
- Microsoft Excel
- Microsoft PowerPoint
- Customer Experience