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Added 1 min ago
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Functional Business Analyst
Accenture
Mississauga, ON
- Full-time
Write BRDs, FRDs, user stories, acceptance criteria, process flows, and data mapping documents
Added 1 min ago
A
Test Automation Lead
Accenture
Mississauga, ON
- Full-time
Validate batch cycles by running and monitoring JCL jobs, verifying output files, DB2 data, and downstream feeds
Added 15 mins ago
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Vice President, Quality & Chief Nursing and Allied Health Officer
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 15 mins ago
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Inbound Business Development Representative
PheedLoop
Toronto, ON
- Full-time
Own inbound lead flow: monitor, qualify, and route leads to AEs, ensuring a fast and accurate handoff process.
Added 1 hour ago
KC
Senior Consultant SAP - IT Risk Services
KPMG Canada
Toronto, ON
- Full-time
…includes capturing role design requirements for SAP S/4 HANA, SAP Analytics Cloud (SAC), SAP Landscape Transformation Replication Server (SLT), SAP Master Data Governance (MDG), SAP…
Added 2 hours ago
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Optical AI Product Line Manager
Ciena
Ottawa, ON
- Full-time
…of Optical networking solutions for AI connectivity across Data Center Interconnect (DCI), metro and long-haul domains. You will lead engagements with North American Communications Service…
Added 4 hours ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead or participate in process improvement initiatives that enhance scheduling efficiency, data accuracy, and service quality.
Added 10 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 10 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
As required, able to lead and guide a team of workers toward realizing the organization’s goals.
Added 10 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
…maintenance of the City’s website, web-based applications, software, data (including databases and interfaces), enterprise system and other…
Added 10 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Experience with reporting, data management, and analytics solutions
Added 10 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 10 hours ago
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Agentic Commerce AI Engineering Lead
Azoma
ON · Ontario, Canada
- Full-time
…choosing techniques according to the problem and available…
Added 11 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Agile Leadership & Collaboration: Lead or co-facilitate core Agile/Scrum ceremonies (Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives) in close…
Added 11 hours ago
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Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
Lead software developers, shape technical direction, and turn business goals into reliable software delivery.
Added 13 hours ago
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Planner, Strategic Sales Merchandise Planning
lululemon
Vancouver, BC
- Full-time
Execute hind-sighting by analyzing historical data and presenting findings. Recap and analyze actual results on an on-going basis to understand core drivers; identify risks and…
Added 13 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 13 hours ago
Associate, Direct Activation
WPP Media
Toronto, ON
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic…
Added 13 hours ago
Associate, Direct Activation
WPP Media
Toronto, ON
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic…
Added 13 hours ago
Director, Performance Marketing
Brex
Vancouver, BC
You will lead Brex's performance marketing strategy and paid media investments, driving customer acquisition, revenue growth, and brand awareness across an expanding portfolio of channels.
Added 14 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Public Health Ontario (PHO) is building data and analytics infrastructure in partnership with the Health and Human Services Solutions Division and the Ministry of Health. This…
Added 14 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The role develops risk-based test strategies, plans, scenarios, scripts, data, automation, traceability, quality metrics, and completion reporting across functional, integration, system,…
Added 15 hours ago
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Business System Analyst
Microserve
Port Coquitlam, BC
- Full-time
Helping lead, plan, and coordinate the integration and implementation of enhancements across various software applications.
Added 16 hours ago
Associate, Direct Activation
WPP Media
Toronto, ON
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic…
Added 16 hours ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
Use procurement data, analytics and AI-enabled tools to improve market intelligence, cost transparency, supplier visibility, risk assessment and portfolio decisions.

Closed listing

Aviva Canada

Vendor Relationship Manager - Property Claims

Markham, ON, Canada

The salary band for this position ranges from $90,000 to $110,000. · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The salary band for this position ranges from $90,000 to $110,000.
Job type: Full-time
Closing date: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. 

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

Do you aspire to drive continuous and steady improvement of our vendor KPI’s and to serve as the primary interface for vendor relationships? Our vendors are an extension of Aviva and directly contribute to the overall customer experience, this role focuses on managing risks associated with vendor outsourcing, using data to deliver successful business outcomes and identify areas of opportunity.

Does this interest you? If so, read on!

What You’ll Do

Be the point of contact for vendor-related inquiries
Track, develop and analyze data to assess vendor performance; identify trends and gaps so as to steadily improve business metrics such as NPS, cycle time and indemnity spend
Resolve appropriate vendor coverage
Use financial data to identify, assess and propose savings opportunity and build detailed business plans outlining business recommendations
Assist with the resolution of vendor related complaints and disputes
Provide operational oversight for negotiations of vendor agreements, SLAs and contract evaluations in conjunction with Procurement, Aviva Legal and applicable cross-functional teams and ensure that strategy activities include supplier governance
Conduct quality assurance reviews as required and share findings with the appropriate parties
Lead the development of tools and templates to support the ongoing strategy
Ensure accurate and impactful risk identification, evaluation, continuous monitoring and escalation protocols to support management of vendor relation/management deficiencies and mitigation of client and operational risk
Regularly evaluate and assess vendor relationships and contracts, based on ongoing needs, to ensure efficient value, quality and innovation
Coordinate vendor-related efforts during catastrophic events with a focus on proactivity and speed while ensuring specific reporting needs are being met
Act as a Change Champion, drive continuous improvement of vendor performance and engage the community for feedback.
Participate in in-person Client and team meetings (approximately 25% travel is required)

What You’ll Bring

3+ years in a Relationship Management, Vendor Management, Account Management, or similar roles
Knowledge of French and English is an asset, both verbally and in writing, with our customers, partners and other Aviva teams located across Canada
Previous experience in property restoration or property claims handling is preferred
Preferably, possesses a university degree in business, finance or other related field
Operational Improvement and/or Project Management certification preferred
Significant metric/result-driven mentality, with a bias for speed and action
Strong analytical skills, with the ability to translate data into insights. Proficient with Excel and PowerPoint
Your approach is positive
Understanding of finance fundamentals
Proven track record of delivering major and balanced financial savings and customer experience improvements
Validated sophisticated leadership skills
Validated courage and self-confidence
Ability to mediate conflict and resolve issues with by identifying alternative solutions
Strong change management skills and comfortable evolving in an environment where change is the norm

What You’ll Get

The salary band for this position ranges from $90,000 to $110,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

About employer

More about this job

Responsibilities

The role serves as the primary interface for vendor relationships, focusing on tracking KPIs and analyzing data to improve business metrics like NPS and cycle time. Responsibilities include managing vendor contracts, overseeing risk mitigation, and coordinating efforts during catastrophic events.

Requirements

Candidates need 3+ years of experience in relationship or vendor management, preferably within property restoration or claims. A university degree in business or finance and a project management certification are preferred.

Skills

Vendor Management
Relationship Management
Data Analysis
KPI Tracking
Contract Negotiation
Risk Management
Financial Analysis
Change Management
Conflict Resolution
Project Management
Excel
PowerPoint
Property Claims Handling
Quality Assurance
Strategic Planning
Stakeholder Management

Benefits

Annual Bonus
Retirement Savings
Share Plan
Health Benefits
Personal Wellness
Volunteer Opportunities
Professional Development Education
Competitive Vacation Package
Employee-driven Diversity and Inclusion Programs
Corporate Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Vendor Relationship Management
Property Claims
KPI
NPS
Indemnity Spend
SLAs
Supplier Governance
Risk Identification
Property Restoration
Change Management
Financial Savings
Insurance
Procurement
Business Plans
Operational Improvement

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